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Already insured? We can help.

We understand it can be stressful when claiming for treatment, which is why we’re committed to making it as easy as possible.

We have a range of help and support options for all symptoms. If you need help, let us know and we can begin with our health insurance claims assistance.

Do your symptoms fall into any of these categories?

If you have any symptoms related to these categories, you could get care and treatment without seeing a GP.

If your symptoms are not listed, you can visit our care hub to find out how to claim.


Get treatment

How to make a health insurance claim online

If you’ve visited your GP and have a referral, you can submit a claim online. In some cases, you can submit a claim without a referral. You’ll need details about your diagnosis and treatment.


Start your claim online

Here’s a selection of questions and answers that we’ve already helped our customers with.

The length of time your claim takes to process depends on a number of factors, including the amount of time it takes for our claims department to receive the necessary information to process your claim.

When you call our claims department, they’ll let you know if you need to complete any pre-authorisation forms and will send them on to you.

^Lines are open 8am - 8pm Monday to Friday, 8am-4pm Saturdays. We may record or monitor our calls.

†Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we'll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health) before we can refer you to a consultant through the Direct Access service. Always call us first to check your eligibility.

Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.

Anytime HealthLine is provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ. Anytime HealthLine is not regulated by the Financial Conduct Authority.

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