Health insurance product help

Our treatment options service gives members immediate access to health information and coaching from qualified healthcare professionals to help them choose the treatment that is right for them.

Using our expertise through this service can help members make fully informed decisions about managing their own health.

Members can talk to someone confidentially with any questions about previous or current treatments.

Call us on 0345 600 6371 ^ to speak to a Bupa Health Coach.

Lines are open 8am to 8pm Monday to Friday and 8am to 1pm on Saturday. Calls may be recorded and to maintain the quality of our service we may monitor some calls, always respecting the confidentiality of the call.

It is important to be treated in a setting that suits you, but if you opt to have treatment with the NHS then Bupa can still be of help. We can offer cash payments to members requiring certain specific eligible procedures in place of private treatment when it’s carried out free under your NHS.

Those areas we can offer this benefit under are:

• Cancer
• Cardiac
• Eye care

If you need treatment for a muscle, bone or joint condition, simply call us and we will arrange a telephone consultation with a senior physiotherapist. They will assess your symptoms and recommend the most suitable course of treatment for you. Our dedicated teams can provide self-management advice and tailored exercises, or refer you to an appropriate specialist for face-to-face diagnosis or eligible treatment.

Our teams will help to direct you to the care that's right for you, where you will have access to the appropriate therapies and can make use of our quality and fee assured networks. Any treatment or care after the assessment will be subject to terms of your policy. Dependant on your underwriting terms, you may be required to see your GP for a medical report, so please contact us to ask about your eligibility.

Call us on 0345 60 90 111 ^

Lines are open 8am to 8pm Monday to Friday and 8am to 6pm on Saturday.

Bupa health insurance members have fast and convenient access to mental health support and treatment through our telephone assessment service usually without the need for a GP referral^†. (For corporate members, this service is available on an opt-in basis at renewal).

If you're experiencing stress, anxiety or have any concerns about your mental health, sharing a problem in confidence can help you put things into perspective and improve how you're feeling.

Call your usual Member Services helpline^{^}. Our Mental Health Support Team will schedule an appointment at your convenience with one of our therapists who'll listen and guide you to the most appropriate support from the range of options available to you.

^{^} Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 4pm. We may record or monitor our calls.

^†Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health) before we can refer you to a consultant or therapist through the Direct Access service. For rolling moratorium underwritten members we will ask for evidence each time you claim for a condition not claimed for before. Always call us first to check your eligibility.

With Bupa, you’ll have access to support from a named specialist nurse or trained counsellor offering emotional support. You can also talk to our specialist team about Bupa's Survivorship Programme, which can help you manage your health from diagnosis through to and during your recovery.

We have a range of accredited units that meet our strict criteria for the treatment of common forms of cancer such as breast, bowel and prostate.

If you’re worried you might have cancer, you can call us directly on 0345 609 0111^{^} and speak to someone about your symptoms. Our trained advisers will give you clear advice on what to do next. Depending on your cover and the nature of your symptoms, they could refer you for an appointment with a consultant there and then.

Any treatment or care will be subject to the terms of your policy. Dependent on your underwriting terms, you may be required to see your GP for a medical report.

Please call us on 0345 609 0111^{^} to arrange an assessment.

^{^}Lines are open Monday to Friday 9am to 5pm. We may record or monitor our calls.

The team includes:

Healthcare advisers - to help ensure you receive the best quality care in the right place for you.

Care co-ordinators – your single point of contact who deals with your claim and support needs.

Cardiac nurses – providing clinical advice about diagnosis, investigations and treatment.

Proactive healthcare that’s part of your health insurance benefits.

• Help with what to ask a doctor or consultant
• Understanding a diagnosis
• Support with decisions about your health and understanding potential treatment options
• Lifestyle coaching

Putting your health first with Bupa.

We know that healthy means different things to different people through different stages of their life. We’re here to support you in making informed decisions about treatment that suits your individual needs.