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Health insurance product help

Here you’ll find information about health insurance products, and how to contact our member support services.

You can access your policy online, find out about how to claim, your member offers and access a tool to find our recognised consultants.


If you have a policy through your employer, please see our business support section.

If you have any queries please call us on

0808 301 5481^

We're open 8am -6pm Monday to Friday, 8am-1pm Saturdays

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You can find independent information about the quality and cost of private treatment available from doctors and hospitals from the Private Healthcare Information Network: www.phin.org.uk

Bupa member support services

As a member you'll have access to our range of support services and our treatment options service to help you find the support and care that is right for you.

Bupa Anytime HealthLine

Bupa Anytime HealthLine offers around the clock, unlimited telephone consultations with our team of GPs and nurses.

General specialist support services

Procedure specific cash benefits

Muscle, bone and joint specialist support services

Mental health specialist support services

Mental health conditions such as stress, anxiety or depression can be difficult to discuss, but our confidential service can help guide you towards a solution. Personal care coordinators in our mental health team are available to help members with complex
care needs.

Cancer specialist support services

Heart health specialist support services

At Bupa we know what a difference talking to someone who understands and can provide you with expert advice and step-by-step guidance can make. Our cardiac support team are here to ensure that you have the support and information you need, when you need it most.

Bupa Treatment options

Your new Digital GP in partnership with Babylon

Policy documents

Online access to your policy documents to help you manage your health.

Contact our member services team for advice, treatment requests or if you have any general queries

^ We may record or monitor our calls.

Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health) before we can refer you to a consultant or therapist through the Direct Access service. For rolling moratorium underwritten members we will ask for evidence each time you claim for a condition not claimed for before. Always call us first to check your eligibility.

Babylon Healthcare Services Limited is a limited company registered in England and Wales No 9229684. Registered office: 60 Sloane Avenue, London SW3 3DD.

Bupa Anytime HealthLine and Digital GP are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.

Bupa Health Insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.

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