The benefits of private healthcare
Fast access to doctors through our Digital GP service, mental health support and the choice of hospitals, are a few benefits of our private health insurance. We offer different levels of health insurance cover to suit your health and wellbeing needs. We don’t just insure, we care; and we’re here for you when you need us most.
Need help understanding the cover that’s right for you?
Call us on 0808 256 9436^
Our health insurance benefits
Our cover can be adapted to suit you and your partner’s needs, and you can expect all of this and more:
We cover more mental health conditions than any other leading UK Insurer††
We’re committed to helping people improve their mental health, which is why we cover more mental health issues than any other leading UK insurer ††. We’ve also created a new mental health hub which has lots of useful information about mental health and wellbeing. Anyone can use it, even if you don't have health insurance with us.
Access to breakthrough cancer drugs.
If you’re diagnosed with cancer, we'll support you at every stage of your journey for as long as you have Bupa health insurance. You’ll also have access to eligible breakthrough cancer drugs and treatments, often before they are available on the NHS or approved by NICE (as long as they’re evidence-based‡).
See a GP within 24 hours from the comfort of your own home
Imagine if seeing a GP was as easy as checking your bank balance. Or buying a coffee. With the new Digital GP provided by Babylon‡‡, it is. The app gives you 24/7 access to GPs with a simple tap of your phone. Just download the app and book a live video consultation at a time to suit you – wherever you are, whatever you want to talk about.
Get the help you need faster.
We’re here to help you deal with health issues big and small, sooner rather than later. That’s why you can call us directly for advice and treatment for muscle, bone or joint problems, mental health or cancer from the moment you need it - usually without the need to see a GP first. And rest assured we have specialists who can provide advice and support whenever you need it†.
24/7 health advice. Anytime.
Health insurance isn’t just there for the big things, and it’s often those small niggles that can cause you to worry. That’s where our Anytime HealthLine comes in, with access to around-the-clock health advice from a trained nurse whenever you need it.
Healthcare that rewards you.
Our rewards programme gives you access to exclusive offers and discounts with some of the UK’s leading brands, keeping you happy as well as healthy.
Learn more about private health insurance
Our useful guides are here to help you understand the fundamentals of health insurance. We also cover a number of key health topics – such as looking after yourself as a parent and taking care of your children’s health.
Getting health insurance when you’re self-employed
If you’re self-employed you may be considering health insurance to give you peace of mind for your business.
Will I need an excess on my health insurance policy?
Health insurance policies often include an excess. This is fairly standard with most insurance policies, but it’s worth understanding the impact excess can have on your cover.
In-patient vs. out-patient cover
When you’re looking at health insurance policies you may come across terms like in-patient and out-patient cover and not fully understand what these include.
Private health insurance exclusions
Before you take out health insurance, it’s important that you have a thorough understanding of what is and isn’t covered.
Do I need private health insurance?
If you’re considering private health insurance, you may be weighing up if you need it or not. We’ve broken down the benefits so you can see if suits your personal needs.
Call us
01134 950 976 ^
^ Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 12:30pm. We may record or monitor our calls.
You can find independent information about the quality and cost of private treatment available from doctors and hospitals from the Private Healthcare Information Network: www.phin.org.uk
^ We may record or monitor our calls. Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 12.30pm.
† Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health) before we can refer you to a consultant or therapist through the Direct Access service. For rolling moratorium underwritten members we will ask for evidence each time you claim for a condition not claimed for before. Always call us first to check your eligibility.
††As of December 2020, this analysis is based on an internally conducted review of the consumer health insurance market using publicly available information from the major insurers in the UK consumer health insurance market. Combined, Bupa, AXA Health, Aviva and Vitality hold approximately 90% of the Gross Written Premium income of UK PMI providers. Refers to standard mental health cover when this is included in the selected consumer health insurance product.
See PDF How we compare: Individuals (PDF 1MB)
‡ Access to eligible breakthrough cancer drugs and treatments often before they are available on the NHS or approved by NICE as long as they are evidence-based. Applies to eligible cancer drugs and treatments covered by your policy. Bupa will not fund for genetic testing when used solely for the purpose of screening.
‡‡Customers who live in the Isle of Man, or have a Bupa Standard, Bupa Premium or Bupa Your Choice policy, do not have access to Digital GP provided by Babylon, but can access GP24, provided by HealthHero. Some corporate schemes don't include access to Digital GP or GP24, please check your scheme documents or give us a call.
Digital GP services are provided by Babylon Healthcare Services Limited. Registered in England and Wales No 9229684. Registered office: 60 Sloane Avenue, London SW3 3DD.
Bupa Anytime HealthLine and Digital GP are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
