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We’re making some changes to Bupa By You

10 November 2021

As part of our work to make sure our products and services continue to meet our customers individual and evolving needs, we’re making some changes to Bupa by You.

Bupa by You

We’re writing to Bupa by You customers who have add-ons and renew from January 2022 to let them know about the following changes:

  • Complementary therapies Add-on — cover for complementary therapies will now be included in policy out-patient allowances* at no extra charge. This means customers can still access the same types of therapies as before but from their policy out-patient allowance instead.

  • Health expenses and Cancer assist Add-ons — will no longer be available due to low demand from our customers.

  • Travel insurance Add-on — as we explained previously, this will no longer be available so customers will need to make alternative arrangements for travel cover if they require it.

These Add-ons won’t appear on customers’ membership certificates in their renewal packs.

Quotes for policies with a start date or renewal date up to and including 31 December 2021 are unaffected. Quotes for policies starting from 1 January 2022 won’t include these Add-ons.

If you’ve got any questions, please contact your account manager or call the consumer intermediary support team on 0800 33 2000, option 2 between 9am and 5pm Monday to Friday.


*Claims will be paid from customers selected out-patient allowance and may impact their No Claims Discount and policy excess (if they have one) may apply.



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