There are 7 billion versions of normal
With 7 billion unique people on the planet, there’s no such thing as ‘normal’. Some of us just need a bit of extra help sometimes.
I need help. What’s my next step?
†As of November 2019, analysis based on internally conducted review of the consumer health insurance market. Refers to standard mental health cover when this is included in the selected consumer health insurance product.
‡Conditions that come back are defined as chronic. As of June 2019, we removed the chronic mental health rule on our consumer policies. However, if you joined Bupa or renewed your policy before June 2019, the chronic rule will still apply until you renew. Your certificate will show the date of your next renewal – but please call us if you are unsure. For any business policies please refer to your policy documents to see if you have mental health as part of your cover. If you have mental health benefits your policy documents will confirm if your employer has chosen to remove the chronic rule for mental health conditions.
††Each story refers to mental health cover and reflects the experience of one particular Bupa member. The cover you choose will have specific terms and conditions and pre-existing conditions are normally excluded.
1 . Mind.org: https://www.mind.org.uk/media/34727125/facts-statistics-2017-pdf-version.pdf (PDF, 0.3MB)
‡‡Most of our policies (with mental health benefits) cover one addiction treatment plan per membership lifetime. If additional treatment was needed, we could fund out-patient addiction treatment - subject to available benefit limit in the policy year. If you are unsure of your benefit limits, please refer to your policy documents or call us.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HZ.