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Mental Health Hub
We’re here to help, with lots of practical online mental health support from a brand you can trust.
We’re committed to supporting everyone’s mental health
We're all unique, and we all need different levels of mental health support at times. Whether you have mental health cover with us or not, you can turn to us for help.
Normal is different for all of us
For some people, some of the time, coping with mental health can be a challenge. If that’s you, then you’re not alone.
We’re here to help everyone improve their mental health. If you're not a Bupa health insurance customer, you can still browse our advice and tools for your mental wellbeing.
We can also help you find the right people to talk to.
00:00 Everyone's trying to get back to normal.
00:03 But what is normal now?
00:05 Is it feeling anxious about your family?
00:08 Anxious about everything?
00:10 Is it missing your mum endlessly?
00:14 Feeling detached constantly?
00:17 Or crying secretly?
00:20 In truth, normal will be different for all of us.
00:23 Whatever's on your mind, we can help.
Hear real-life stories from some of our members
Every year, one in four adults1 are dealing with mental health problems. So no one should feel ashamed.
See how we’ve supported some Bupa customers on their own mental health journeys.
Alan was addicted to alcohol
Normal meant drinking over two litres of gin a day. Alan hid it quite well and hoped no one would notice. But his family did. Watch our video to see what life used to be like for him and how his Bupa mental health insurance supported him.
ALAN:
If you knew where I’d come from…
…you wouldn’t think I’d be here now.
But after I retired, I was drinking two litres of gin every day.
Breaking point was the day my wife said she was walking out.
When I rang Bupa, I suppose I ran out of excuses.
I had a session with a doctor who specialises in addiction. He said basically ‘you’re killing yourself’
He put together a treatment plan. I went into rehab for 28 days.
SARAH:
We’re here to get you the support and treatment you need and minimise the impact on your family.
We do follow up calls…keep the conversation going and make sure you’re doing okay.
ALAN:
I’ve got a lot to thank Bupa for.
I’ve got my family back.
And I suppose I’ve got myself back, too.
Jameel struggled with both anxiety and depression
Normal meant a constant feeling of worry in the pit of his stomach and feeling miserable. But Jameel felt pressure from his family to make everyone happy. Watch our video to find out how Bupa mental health insurance helped.
JAMEEL:
Being around other people is the most natural thing in the world. But to me…it’s liberating.
You don’t always realise when something’s happening to you. I know I didn’t.
I’ve always been a worrier.
From a young age, my family put a lot of pressure on me. As I got older, my anxiety spiralled
I couldn’t leave the house, I’d jump every time the doorbell rang. I was very, very low.
My wife said: “It breaks my heart to see you like this, you need help.”
I had Bupa cover through work, so I made the call to reach out.
Bupa helped me choose a therapist… I was in control of who I went to see… they were fantastic.
PAT:
With anxiety, or depression, you always worry about the next wave. So getting the right treatment for you, as quickly as possible, is really important.
From the moment you pick up the phone, we’re here for you
JAMEEL:
Between my therapist, my wife, and Bupa, my confidence is higher than it’s ever been.
I’m so grateful for everything Bupa has done for me. They’ve helped change my life.
Will you cover my pre-existing mental health condition?
Even if you have a history of mental illness, that doesn’t automatically mean we can never support you in future. Every decision we make is based on your personal circumstances, so please call us on
0808 115 5485^ to discuss your options.
Here's some more helpful information about our support for pre-existing mental health conditions > how-do-we-support-pre-existing-conditions
Mental health support as part of Bupa health insurance
I’m already a Bupa health insurance customer
If you have mental health cover as part of your Bupa health insurance, we can refer you to a consultant or therapist, and you may not even have to see your GP first††. Or we can put you through to one of our mental health nurses.
0808 256 1766^
^Calls may be recorded and to maintain the quality of our service we may monitor some of our calls, always respecting the confidentiality of the call.
I’m not a Bupa customer, but I’d like to find out more about health insurance
If you’re looking for mental health support as part of a broader health insurance policy, we can look after you, your family, or your employees.
†As of November 2019 this analysis is based on internally conducted review of the consumer health insurance market using publicly available information from the major insurers in the UK consumer health insurance market. Combined, Bupa, AXA PPP, Aviva and Vitality hold approximately 90% of the Gross Written Premium income of UK PMI providers. Refers to standard mental health cover when this is included in the selected consumer health insurance product. See PDF How we compare: Individuals (PDF 1MB)
††Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or up to five years in the case of mental health). We can then refer you to a consultant or therapist through the Direct Access service. Always call us first to check your eligibility.
‡‡To support addictions we fund one addiction treatment programme per membership lifetime. To support chronic mental health conditions (conditions which recur) we have removed restrictions on cover from June 2019. If you joined Bupa, or renewed your policy, before June 2019, there will be still be restrictions on chronic mental health cover until your next renewal. Please call us if you would like to discuss the benefit limits on your policy.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HZ.
