There are 7 billion versions of normal
With 7 billion unique people on the planet, there’s no such thing as ‘normal’. Some of us just need a bit of extra help sometimes.
Whether you’re covered by us or not, we can support you.
We’re committed to helping people improve their mental health. So, if you take out a Bupa By You policy with us, mental health cover simply comes as standard. We also cover more mental health conditions than any other leading UK insurer†. Plus, we cover recurring conditions‡, and might even be able to cover you for mental health conditions you’ve struggled with in the past.
Be honest, there are times when you don’t feel normal.
But what is normal?
Is it feeling you can’t get up for work?
Feeling off colour?
Not feeling anything?
Is it normal to be anxious about a deadline?
Or anxious all the time?
To miss celebrations, purposefully?
Or your mum, endlessly?
Is it worrying about your likes?
Whether you like your body?
Or nobody?
Is it normal to cry for no reason?
Or not to cry when you should?
In truth, there are over seven billion versions of normal on this planet.
Whatever’s on your mind, it’s normal to us.
Bupa.
For Living.
Hear real-life stories from some of our members
Mental health problems affect 1 in 4 adults every year1, so no one should feel ashamed.
We’re here to help: see how we’ve supported other Bupa members on their mental health journeys.††
Alan was addicted to alcohol
Normal meant drinking over two litres of gin a day. Alan hid it quite well and hoped no one would notice. But his family did. Watch our video to see what life used to be like for him and how we helped.
ALAN:
If you knew where I’d come from…
…you wouldn’t think I’d be here now.
But after I retired, I was drinking two litres of gin every day.
Breaking point was the day my wife said she was walking out.
When I rang Bupa, I suppose I ran out of excuses.
I had a session with a doctor who specialises in addiction. He said basically ‘you’re killing yourself’
He put together a treatment plan. I went into rehab for 28 days.
SARAH:
We’re here to get you the support and treatment you need and minimise the impact on your family.
We do follow up calls…keep the conversation going and make sure you’re doing okay.
ALAN:
I’ve got a lot to thank Bupa for.
I’ve got my family back.
And I suppose I’ve got myself back, too.
Jameel struggled with both anxiety and depression
Normal meant a constant feeling of worry in the pit of his stomach and suffering with his emotions. But he felt pressure from his family to make everyone happy. Watch our video to find out how we helped.
JAMEEL:
Being around other people is the most natural thing in the world. But to me…it’s liberating.
You don’t always realise when something’s happening to you. I know I didn’t.
I’ve always been a worrier.
From a young age, my family put a lot of pressure on me. As I got older, my anxiety spiralled
I couldn’t leave the house, I’d jump every time the doorbell rang. I was very, very low.
My wife said: “It breaks my heart to see you like this, you need help.”
I had Bupa cover through work, so I made the call to reach out.
Bupa helped me choose a therapist… I was in control of who I went to see… they were fantastic.
PAT:
With anxiety, or depression, you always worry about the next wave. So getting the right treatment for you, as quickly as possible, is really important.
From the moment you pick up the phone, we’re here for you
JAMEEL:
Between my therapist, my wife, and Bupa, my confidence is higher than it’s ever been.
I’m so grateful for everything Bupa has done for me. They’ve helped change my life.
†As of November 2019 this analysis is based on internally conducted review of the consumer health insurance market using publicly available information from the major insurers in the UK consumer health insurance market. Combined, Bupa, AXA PPP, Aviva and Vitality hold approximately 90% of the Gross Written Premium income of UK PMI providers. Refers to standard mental health cover when this is included in the selected consumer health insurance product. See PDF How we compare: Individuals (PDF 1MB)
‡Conditions that come back are defined as chronic. As of June 2019, we removed the chronic mental health rule on our consumer policies. However, if you joined Bupa or renewed your policy before June 2019, the chronic rule will still apply until you renew. Your certificate will show the date of your next renewal – but please call us if you are unsure. For any business policies please refer to your policy documents to see if you have mental health as part of your cover. If you have mental health benefits your policy documents will confirm if your employer has chosen to remove the chronic rule for mental health conditions.
††Each story refers to mental health cover and reflects the experience of one particular Bupa member. The cover you choose will have specific terms and conditions and pre-existing conditions are normally excluded.
1 . Mind.org: https://www.mind.org.uk/media/34727125/facts-statistics-2017-pdf-version.pdf (PDF, 0.3MB)
‡‡To support addictions we fund one addiction treatment programme per membership lifetime. To support chronic mental health conditions (conditions which recur) we have removed restrictions on cover from June 2019. If you joined Bupa, or renewed your policy, before June 2019, there will be still be restrictions on chronic mental health cover until your next renewal. Please call us if you would like to discuss the benefit limits on your policy.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HZ.
