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Speak to a GP. Without going anywhere.

With our remote GP service, you can have remote video and telephone consultations with one of our private GPs and talk about any health concerns you may have, safely and securely. Not only that, but you can also arrange private prescriptions and discuss the need for further care if necessary.

Call us on 0345 604 0612 ^ to book your appointment

How does our remote private GP service work?

Make an appointment

Speak to a Bupa GP

Pick up your prescription or make a referral

We’re now providing remote consultations with a private GP either by telephone or video, depending on your preference. During the consultation you can talk to the GP about any health concerns you have, safely and securely. In some circumstances, you may be required to have a face-to-face appointment if recommended.

No, our a remote GP appointments are available to self pay customers. If you are a Bupa insurance customer you may already be eligible for Digital GP appointments. Please check your policy for further details

Our video and telephone consultations with a GP cost £49 for 15 minutes and £89 for 30 minutes. Where further or follow up appointments are necessary costs will vary.

Payment for the appointment can be made by any of the following credit, debit or charge cards; Visa, MasterCard, Switch, Delta, American Express or Diners Club. At this time, we’re not accepting cash or cheque. You’ll be required to secure your booking with card details.

You will receive an email confirmation confirming your appointment time. At this time one of our GP’s will call you.

Yes, if an appointment is available and you would like one the same day this will be offered at booking. Our last appointment time is currently 4.30pm. If you’re interested in a same day appointment and one is not available, you’ll be offered an alternative and contacted if a sooner appointment becomes available.

Yes. This is a remote consultation, so if you have symptoms of the coronavirus the appointment can still be carried out. Currently we’re not providing testing for coronavirus and will not be able to offer a face-to-face appointment. If necessary, the GP can discuss the next best steps for you if you need additional care.

Please try to ensure you answer the telephone promptly. Should you miss the call, the doctor will make a further attempt to contact you. If you fail to answer again, we will not be able to carry out the appointment and it may be necessary to reschedule your appointment at an additional cost. A cancellation charge will be equal to the full cost of your appointment and will also be made to any appointments which are cancelled or rescheduled with less than 24 hours notice.

Yes. The video call can either be accessed through an app or via your web browser, you will be sent a link to both options before your call.

If for any reason you’re disconnected during the call, the doctor will attempt to call you back. They will attempt a maximum of 3 times. If this is not possible or they cannot reach you a member of our bookings team will contact you to rearrange the call.

If you do not receive a call within your time period, please contact the bookings team on 0345 604 0612^ to check we have the correct phone number.

If the doctor decides that you need a prescription you’ll need to let them know the name and address of your local pharmacy. Please have these details ready for the call. If you do need a prescription the doctor will make arrangements to send it directly through to the pharmacy for you to collect or to arrange a delivery service. Any prescription issued will be a private prescription. This will incur a variable charge (as opposed to NHS flat fee), which will be the cost of the drug dispensed as well as a dispensing fee applied by the pharmacist. This will vary by drug and may vary by pharmacy. Bupa does not hold information about the costs of each drug.

If the GP deems it medically necessary, you may be advised to attend for a face to face appointment. If appropriate this can be provided at one of our Bupa Centres. There will be an additional charge for the face to face appointment.

What’s next?

^ We may record or monitor our calls.

This a variable fee (rather than an NHS flat fee) covering the cost of the medication and the dispensing fee charged by the pharmacist. This may vary across pharmacies. We don’t hold information on the cost of each drug.

Bupa private GP services are provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London EC2R 7HJ

Bupa GP appointments are only available to persons aged 18 years and older.

Terms and conditions for Self Pay GP Services and COVID-19 antibody testing (PDF, 175KB)

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