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Remote GP services

Speak to a GP. Without going anywhere.

With our remote GP service, you can have remote video and telephone consultations with one of our private GPs and talk about any health concerns you may have, safely and securely. Not only that, but you can also arrange private prescriptions and discuss the need for further care if necessary.

Call us on 0345 604 0612 ^ to book your appointment

How does our remote private GP service work?

Make an appointment

Speak to a Bupa GP

Pick up your prescription or make a referral

We’re now providing remote consultations with a private GP either by telephone or video, depending on your preference. During the consultation you can talk to the GP about any health concerns you have, safely and securely. In some circumstances, you may be required to have a face-to-face appointment if recommended.

No, our a remote GP appointments are available to self pay customers. If you are a Bupa insurance customer you may already be eligible for Digital GP appointments. Please check your policy for further details

Our video and telephone consultations with a GP cost £49. Where further or follow up appointments are necessary costs will vary. The doctor will usually spend about 15 minutes with you, however for more complex cases the doctor might take longer to ensure you’re given the best care possible.

Payment for the appointment can be made by any of the following credit, debit or charge cards; Visa, MasterCard, Switch, Delta, American Express or Diners Club. At this time, we’re not accepting cash or cheque. You’ll be required to secure your booking with card details.

Simply call our bookings team on: 0345 604 0612 and select option 1. Our team will book an appointment with one of our Bupa GPs on your behalf. Based on your preference of a morning or afternoon slot you’ll receive an email confirmation with an appointment time window. During the time window of your appointment one of our GPs will call you on the number provided at the time of booking. Please ensure you’re available to answer the call during this time and aim to be in a quiet environment to speak to the doctor. Currently, we’re not able to offer an exact time for your appointment. This is because the doctor might have to spend longer with some customers to ensure they get the best care possible.

Yes, if an appointment is available and you would like one the same day this will be offered at booking. Our last appointment time is currently 4.30pm. If you’re interested in a same day appointment and one is not available, you’ll be offered an alternative and contacted if a sooner appointment becomes available.

Yes. This is a remote consultation, so if you have symptoms of the coronavirus the appointment can still be carried out. Currently we’re not providing testing for coronavirus and will not be able to offer a face-to-face appointment. If necessary, the GP can discuss the next best steps for you if you need additional care.

Please try to ensure you answer the telephone promptly. Should you miss the call, the doctor will make a further attempt to contact you. If you fail to answer again, we will not be able to carry out the appointment and it may be necessary to reschedule your appointment at an additional cost. A cancellation charge will be equal to the full cost of your appointment and will also be made to any appointments which are cancelled or rescheduled with less than 24 hours notice.

Yes. The video call can either be accessed through an app or via your web browser, you will be sent a link to both options before your call.

If for any reason you’re disconnected during the call, the doctor will attempt to call you back. They will attempt a maximum of 3 times. If this is not possible or they cannot reach you a member of our bookings team will contact you to rearrange the call.

If you do not receive a call within your time period, please contact the bookings team on 0345 604 0612 to check we have the correct phone number. Please be advised the appointment time on your confirmation email is only a guide time. A doctor will call within 2 hours of this time.

If the doctor decides that you need a prescription you’ll need to let them know the name and address of your local pharmacy. Please have these details ready for the call. If you do need a prescription the doctor will make arrangements to send it directly through to the pharmacy for you to collect or to arrange a delivery service. Any prescription issued will be a private prescription. This will incur a variable charge (as opposed to NHS flat fee), which will be the cost of the drug dispensed as well as a dispensing fee applied by the pharmacist. This will vary by drug and may vary by pharmacy. Bupa does not hold information about the costs of each drug.

If a clinician deems it medically necessary, a very small proportion of customers may be offered a face-to-face appointment at one of our regional centres. If during the appointment the clinician feels you need to seek further medical care, they will discuss with you what next steps to take. If you are attending a face-to-face appointment, you may be asked for identification. Please bring a valid ID with you (e.g. driving licence or bank card). This is not required for telephone appointments.

What’s next?

^ We may record or monitor our calls.

This a variable fee (rather than an NHS flat fee) covering the cost of the medication and the dispensing fee charged by the pharmacist. This may vary across pharmacies. We don’t hold information on the cost of each drug.

Bupa private GP services are provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London EC2R 7HJ

Bupa GP appointments are only available to persons aged 18 years and older.

Terms and conditions for Self Pay GP Services and COVID-19 antibody testing (PDF, 175KB)