Online GP services
Speak to a GP over telephone or video call
Pay as you go private GP appointments wherever you are
With our online GP service, you’ll always get the highest level of care. Book an appointment with a private GP over a phone or online video consultation at a time that is best for you. Whether it be in the evening, at the weekend or a bank holiday, we’re here for you.
You can book a 30-minute appointment, perfect for your first time, or if you want to discuss a few things.
You can also book a 15-minute appointment, great for repeat appointments or a single problem.
Don’t worry, if you want to see a GP in person, you can still book a face-to-face appointment.
If you need prompt advice, you can often see a GP on the same-day or the very next day.
If you have a medical emergency you should contact 999 or go to A&E.
A medical emergency includes things like:
- chest pain
- severe or sudden breathing difficulties
- suspected stroke or seizure
- bleeding heavily
How do our private GP appointments work?
You can choose between a phone or video call, available seven days a week:
Why choose Bupa’s remote private GP services?
We offer phone or video GP appointments that fit around your busy schedule.
Choose a 15-minute appointment for £59, a 30-minute appointment for £99 or 45-minute appointment for £140 and speak to a GP from the from the comfort of your home.
We do our best to offer online GP appointments on the same day or very next day, so you can get the help you need as quickly as possible.
We also offer online GP appointments during evenings and weekends‡.
We offer online GP appointments for children aged between 1 and 18 via our remote video service.
Appointments available from £59. To book, please call us on 0330 057 6744.
Lines are open Monday to Friday 8am to 8pm, Saturday and Sunday 9am to 5pm.
We offer out of hours appointments‡ in the evening and at the weekend, so that you can get the care you need at a time that’s best for you.
Choose a 15 minute virtual phone or video appointment from £69 or a 30 minute virtual phone or video appointment from £109.
Our remote GP services
Same day GP appointments for children
Not what you are looking for?
We're now providing remote consultations with a private GP either by telephone or video, depending on your preference. During the consultation you can talk to the GP about any health concerns you have, safely and securely. In some circumstances, you may be required to have a face-to-face appointment if recommended.
No, our online GP appointments are available to self-pay customers. If you are a Bupa insurance customer, you may already be eligible for Digital GP appointments. Please check your policy for further details.
Telephone and video consultations £59 for 15 minutes £99 for 30 minutes £140 for 45 minutes
If further or follow up appointments are necessary, costs will depend on what is needed.
Payment for the appointment can be made by any of the following credit, debit or charge cards; Visa, MasterCard, Switch, Delta, American Express or Diners Club. At this time, we’re not accepting cash or cheque. You’ll be required to secure your booking with card details.
You can book online or call our booking team 0343 253 8294^
Yes, if an appointment is available and you would like one the same day, you'll be offered this at booking.
Alternatively, if you're booking online and would like to check if an earlier appointment is available, call us on 0345 604 0612^. Our GPs offer appointments up to 8pm on weekdays and 1pm on Saturdays, where available.
Where a same day appointment isn't available, we’ll offer you an alternative. If a sooner appointment opens up, we’ll be in touch.
Yes. This is a remote consultation, so if you have symptoms of the coronavirus the appointment can still be carried out. Currently we’re not providing testing for coronavirus and will not be able to offer a face-to-face appointment. If necessary, the GP can discuss the next best steps for you if you need additional care.
Please try to ensure you answer the telephone promptly. Should you miss the call, the doctor will make a further attempt to contact you. If you fail to answer again, we will not be able to carry out the appointment and it may be necessary to reschedule your appointment at an additional cost. A cancellation charge will be equal to the full cost of your appointment and will also be made to any appointments which are cancelled or rescheduled with less than 24 hours notice.
Yes. The video call can either be accessed through an app or via your web browser, you will be sent a link to both options before your call.
If for any reason you’re disconnected during the call, the doctor will attempt to call you back. They will attempt a maximum of 3 times. If this is not possible or they cannot reach you a member of our bookings team will contact you to rearrange the call. There may be an additional charge for any further appointments.
If you do not receive a call within your time period, please contact the bookings team on 0345 604 0612^ to check we have the correct phone number.
If the GP decides that you need a prescription they will issue a digital prescription though our partner pharmacy. They will email you a link so you can arrange delivery or collect the prescription from a pharmacy of your choice. Any prescription issued will be a private prescription. This will incur a variable charge (as opposed to NHS flat fee), which will be the cost of the drug dispensed as well as a dispensing fee applied by the pharmacist. This will vary by drug and may vary by pharmacy. Bupa does not hold information about the costs of each drug.
If the GP deems it medically necessary, you may be advised to attend for a face to face appointment. If appropriate this can be provided at one of our Bupa Centres. There will be an additional charge for the face to face appointment.
Yes, we can issue a COVID-19 recovery certificate.
A COVID-19 recovery certificate confirms that you have recently had and recovered from COVID-19. This means you're likely to be protected from another infection soon after because of your antibodies and natural immunity (though it’s still important to follow precautions).
Some travel destinations accept a recovery certificate as an alternative to a negative PCR test. This is because a PCR test may remain positive for up to 90 days after COVID-19 infection. The certificate doesn’t guarantee entry to any travel destination. It is your responsibility to check entry requirements and know the accepted duration of the certificate of recovery.
You’ll need to show the doctor a copy or photo of the results of a PCR test. The PCR test has to be from an accredited UKHSA laboratory. You also need to have been symptom-free from active COVID-19 infection, including fever and respiratory problems, for at least 72 hours. Ten days must have gone by since the date of your positive test but no more than 90 days.
Please call the bookings team on 0330 057 6744 and they'll be able to help you. We can't take online bookings at present.
We cannot deal with any medical emergencies in centre or remotely, please dial 999 or 111 for assistance.
We can offer blood tests to 16 and 17 year olds if the doctor feels these are necessary. The person having the blood tests will need to give their consent.
The GP could refer you on to another service privately (at an additional cost). They can't refer into NHS secondary care, but they can contact your NHS GP (with your permission) about their recommendations. Secondary care means services from specialists who you don't usually see at first contact. For example if you need an echocardiogram (a type of heart scan)
^ We may record or monitor our calls.
‡Remote GP only. Subject to availability
‡This a variable fee (rather than an NHS flat fee) covering the cost of the medication and the dispensing fee charged by the pharmacist. This may vary across pharmacies. We don’t hold information on the cost of each drug.
††Customers who live on the Isle of Man, or have a Bupa Standard, Bupa Premium or Bupa Your Choice policy, do not have access to Bupa Blua Health, but can access GP24 provided by HealthHero. Some corporate schemes don't include access to Bupa Blua Health or GP24, so please check your scheme documents or give us a call.
Bupa private GP services are provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London EC2R 7HJ
Bupa GP appointments are available to people aged 18 years and older. However, we do offer GP appointments for children aged between 1 and 18 virtually and at selected centres.
Bupa Blua Health is provided by Bupa Insurance Services Limited, registered in England and Wales with number 3829851. Digital GP services are powered by Babylon Healthcare Services Limited, registered in England and Wales with number 09229684, registered office: 1 Knightsbridge Green, London SW1X 7QA.