Whatever’s on your mind,
we can help
We all need a little extra mental health support from time to time.
So whether you’re insured with us or not, you can turn to Bupa.
There are 7 billion versions of normal
There’s one for each of us. We’re all unique, and all amazing.
For some people, some of the time, good mental health can be a challenge. If that’s you, then you’re not alone. And whatever’s on your mind, we can help.
We’re here to support you in improving your mental health.
Be honest, there are times when you don’t feel normal.
But what is normal?
Is it feeling you can’t get up for work?
Feeling off colour?
Not feeling anything?
Is it normal to be anxious about a deadline?
Or anxious all the time?
To miss celebrations, purposefully?
Or your mum, endlessly?
Is it worrying about your likes?
Whether you like your body?
Or nobody?
Is it normal to cry for no reason?
Or not to cry when you should?
In truth, there are over seven billion versions of normal on this planet.
Whatever’s on your mind, it’s normal to us.
Bupa.
For Living.
When you’re covered by Bupa, you’re really covered
You might be surprised to learn that mental health cover comes as standard with many of Bupa’s health insurance policies.
Not only that, but we cover more mental health conditions than any other leading UK insurer†. You’re also covered for conditions which come back again‡.
We’ll help even if you don’t have health insurance.
Mental health is too important to leave anyone out. So, we’ve made loads of content available to support anyone who could be struggling with a mental health condition.
For example, you can find out about mental health conditions and read articles by our experts. Follow our signposting to sources of help or find the right professional for you by using our Finder tool.
If you’re a Bupa member, we make it faster and easier to get support
Need a GP? See a Bupa GP quickly, or video-call a GP 24/7 with our Digital GP app††
Need to see an expert? We could refer you without having to see a GP first.‡‡
Want to talk to someone? Speak to Bupa’s mental health support team who could put you through to a mental health nurse.
Bupa in the community
We believe in making a positive contribution to wider society and helping to improve the mental health of as many people as possible. That’s why we partner with leading community organisations to share ideas and best practice.
We’ve partnered with organisations such as Business in the Community (BITC), set up by Prince Charles, and the City Mental Health Alliance (CMHA).
We care about children’s mental health
Any Bupa member can call our Family Mental HealthLine for expert advice. So, if you’re worried about a child’s mental health, just pick up the phone − even if you don’t have mental health cover with your policy. The child doesn’t need to be on your policy, and you don’t have to be their parent (you could be a grandparent or carer, for example). Please have your membership number to hand when you call.
Mental health matters at work
That’s why we cover businesses of every size, even those with just two people. We provide a guide to help managers (PDF, 2.8MB) support their staff, and empower them to #OpenUp and make mental health a conversation topic at work.
Our Workplace Mental Health hub has lots of helpful information and advice, and our Workplace Wellbeing Hub suggests ways to support and improve your team’s wellbeing.
And along with other big companies, we’re asking the government to make mental health first-aid training mandatory – it’s something we already provide here at Bupa.
I need help. What’s my next step?
I already have Bupa health insurance.
I’m interested in health insurance for my employees.
I want to find out more about your mental health cover.
I don’t want insurance, but I do need some help
†As of November 2019 this analysis is based on internally conducted review of the consumer, SME and corporate health insurance market using publicly available information from the major insurers in the UK health insurance market. For consumer and SME combined, Bupa, AXA PPP, Aviva and Vitality hold approximately 90% of the Gross Written Premium income of UK PMI providers, and for the corporate market 93%, including Cigna. Refers to standard mental health cover when this is included in the selected health insurance product. We acknowledge that many large corporate schemes can have bespoke benefits.
See PDF How we compare: Individuals (PDF 1MB)
See PDF How we compare: Small business (PDF 2MB)
See PDF How we compare: Corporate (PDF 1.1MB)
‡Conditions that come back are defined as chronic. As of June 2019, we removed the chronic mental health rule on our consumer policies. However, if you joined Bupa or renewed your policy before June 2019, the chronic rule will still apply until you renew. Your certificate will show the date of your next renewal – but please call us if you are unsure. For any business policies please refer to your policy documents to see if you have mental health as part of your cover. If you have mental health benefits your guide will confirm if your employer has chosen to remove the chronic rule for mental health conditions.
††To check whether you have access to Digital GP, please refer to your most recent documents. If you are a member of a group scheme, or cannot locate your documents, please contact your Bupa helpline to find out whether you have access.
‡ ‡Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health). We can then refer you to a consultant or therapist through the Direct Access service. Always call us first to check your eligibility.
Digital GP Services and Bupa Family Mental HealthLine are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Digital GP services are provided by Babylon Healthcare Services Limited. Registered in England and Wales number: 09229684. Registered office: 60 Sloane Avenue, London SW3 3DD
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.
