Whatever’s on your mind,
we can help
We all need a little extra mental health support from time to time.
So whether you’re insured with us or not, you can turn to Bupa.
When you’re covered by Bupa, you’re really covered
You might be surprised to learn that mental health cover comes as standard with many of Bupa’s health insurance policies.
Not only that, but we cover more mental health conditions than any other leading UK insurer†. You’re also covered for conditions which come back again‡.
We’ll help even if you don’t have health insurance.
Mental health is too important to leave anyone out. So, we’ve made loads of content available to support anyone who could be struggling with a mental health condition.
For example, you can find out about mental health conditions and read articles by our experts. Follow our signposting to sources of help or find the right professional for you by using our Finder tool.
Bupa in the community
We believe in making a positive contribution to wider society and helping to improve the mental health of as many people as possible. That’s why we partner with leading community organisations to share ideas and best practice.
We’ve partnered with organisations such as Business in the Community (BITC), set up by Prince Charles, and the City Mental Health Alliance (CMHA).
We care about children’s mental health
Any Bupa member can call our Family Mental HealthLine for expert advice. So, if you’re worried about a child’s mental health, just pick up the phone − even if you don’t have mental health cover with your policy. The child doesn’t need to be on your policy, and you don’t have to be their parent (you could be a grandparent or carer, for example). Please have your membership number to hand when you call.
Mental health matters at work
That’s why we cover businesses of every size, even those with just two people. We provide a guide to help managers (PDF, 2.8MB) support their staff, and empower them to #OpenUp and make mental health a conversation topic at work.
And along with other big companies, we’re asking the government to make mental health first-aid training mandatory – it’s something we already provide here at Bupa.
I need help. What’s my next step?
†As of September 2020, this analysis is based on an internally conducted review of the consumer, SME and Corporate health insurance markets using publicly available information from the major insurers in the UK health insurance markets. Combined, Bupa, AXA PPP, Aviva, Cigna and Vitality hold approximately 90-93% of the Gross Written Premium income of UK PMI providers. Refers to standard mental health cover when this is included in the selected health insurance or health trust product. We acknowledge that many schemes have bespoke benefits.
‡Conditions that come back are defined as chronic. As of June 2019, we removed the chronic mental health rule on our consumer policies. However, if you joined Bupa or renewed your policy before June 2019, the chronic rule will still apply until you renew. Your certificate will show the date of your next renewal – but please call us if you are unsure. For any business policies please refer to your policy documents to see if you have mental health as part of your cover. If you have mental health benefits your guide will confirm if your employer has chosen to remove the chronic rule for mental health conditions.
††To check whether you have access to Digital GP, please refer to your most recent documents. If you are a member of a group scheme, or cannot locate your documents, please contact your Bupa helpline to find out whether you have access.
‡ ‡Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health). We can then refer you to a consultant or therapist through the Direct Access service. Always call us first to check your eligibility.
Digital GP Services and Bupa Family Mental HealthLine are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Digital GP services are provided by Babylon Healthcare Services Limited. Registered in England and Wales number: 09229684. Registered office: 60 Sloane Avenue, London SW3 3DD
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.