How to claim
Coronavirus Guidance & Bupa Travel Insurance
The Foreign and Commonwealth Office (FCO) has now advised against all travel to the Hubei province and all but essential travel to the rest of mainland China. This information is up to date as of 4th of Feb.
Bupa Travel policies do not cover any travel to areas where the FCO advises against all, or all but essential travel to.
Our policies do provide cover for cancellation and curtailment where FCO advice has changed after you purchased your policy or booked your trip, whichever is the later.
We would like to refer you to your travel policy wording which sets out exactly what is and isn’t covered. If you’re unsure about this or have questions, please call us. We’ll be happy to help.
If you would like further information through official channels you can look on the following websites:
The Foreign Commonwealth Office (FCO) : gov.uk/foreign-travel-advice/china
The World Health Organisation (WHO) : who.int/emergencies/diseases/novel-coronavirus-2019
Causes, symptoms and travel information
Learn more
Brexit
Important information about your travel insurance now that the withdrawal agreement has been finalised
If you’re planning to travel to or from the EU, please check your Bupa travel policy to make sure you’re clear about what’s covered before you book any transport or accommodation.
If you purchased Bupa travel insurance in the UK and live in the UK, there’s no impact on your policy. Your policy wording document sets out exactly what is and isn’t covered. If you’re unsure about this or have questions, please call us. We’ll be happy to help.
How do I make a claim?
First check your policy wording to make sure you meet the claims conditions. You’ll then need to complete and submit a claims form, along with all the necessary information or documents requested.
If you’re unsure what your policy type is or you’re unsure which of the below claim forms to request, please get in touch and we’ll be happy to help you.
Once you’ve received and completed the relevant claim form(s), return it along with the required documentation as soon as you can.
Claim forms
If you have any questions call our travel team 0800 00 10 22^ or submit an enquiry.
Important documents
If you’re abroad and need immediate assistance
If you’re abroad and need immediate assistance, please call our 24-hour Emergency Helpline on
+44(0) 1273736520^ or email uk.assistance@aig.com
Here’s a selection of questions and answers that we’ve already helped our customers with.
Please ensure that you submit your original claim form(s) and supporting documentation within 28 days of returning home to your country of residence or as soon as possible thereafter.
Please check the section you’re claiming under on your policy or your claim form(s) to make sure that any necessary supporting evidence is supplied. This would include receipts, theft/loss reports, medical reports in relation to medical claims and evidence of your trip starting and ending in your country of residence such as a booking invoice, travel ticket or travel itinerary. If you’re unsure please contact us on 0800 00 10 22^ or check the details listed on the relevant claim form.
We can’t accept photocopies of documents. We’d recommend keeping copies of all your documents when submitting your claim.
Please contact us on 0800 001 022^ or e-mail us at btravcustserv@bupa.com and we’ll arrange for a claim form to be sent to you by post.
Please call our emergency helpline on +44(0) 1273736520^ or email uk.assistance@aig.com
In the event of an emergency, you must contact Bupa Travel Assistance as soon as possible, to get authorisation before being admitted into hospital as an in-patient or incurring any expenses over £500. Until you have contacted Bupa Travel Assistance, we cannot accept responsibility for any expenses.
When you contact Bupa Travel Assistance, you’ll be asked to give your name, policy number and as much information as possible about your emergency. We’ll ask for a telephone or email where we can contact you.
Costs under £500 resulting in a claim should be paid by you and reclaimed from Bupa Travel upon returning home.
If you suffer an illness or injury and wish to cut short your trip on medical grounds, you must contact Bupa Travel Assistance on the numbers above for authorisation. If you don’t receive authorisation, your claim may be rejected.
Please check the section you are claiming under on your policy to see if an excess applies.
Please complete the payment method section of the claim form where you can choose to receive payment by cheque or BACS (UK accounts only).
This depends on what type of claims you want to submit. Please refer to the claims forms and complete one for each relevant section of the policy that you are claiming under.
^ Service lines are open 8.30am to 6pm, Monday to Friday, Saturday 9am to 1pm. We're closed on bank holidays. We may record or monitor our calls.
Bupa Travel Insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Services Limited. Registered in England and Wales No. 3829851. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Bupa Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. Registered office: 1 Angel Court, London, EC2R 7HJ.
What's next?
Call us
Service lines are open 8.30am to 6pm, Monday to Friday, Saturday 9am to 1pm. We're closed on bank holidays. We may record or monitor our calls.
0800 00 10 22^
