Claiming for cancellation or amendment of your trip due to Coronavirus.
You can submit an online claim for cancellations or an amendment cost (prior to travelling) if your claim is due to:
• Foreign & Commonwealth Office (FCO) advising against all, or but essential travel to your destination; or
• Coronavirus illness or self isolation coinciding with the period of the booked travel
All payments for online claims will be made directly to your bank account. We cannot make a payment via cheque.
Before you start your claim
It is essential you have all the required documentaton ready to attach to your claim as there is no ability to save and return to your claim part way through.
You will need:
Evidence of the trip:
Such as the holiday booking invoice or original travel tickets
Evidence of cancellation or amendment charges:
- For package holiday, include tour operators cancellation invoice showing charges and/or any refund made
- For independently booked trips, include confirmation of the cancellation charges and any refunds made>
Submit a COVID-19 Claim
For any other claim reasons, please download a claim form below.