The starting point for those affected is to visit http://thomascook.caa.co.uk . For those overseas, the number to call is +44 1753 330 330 for the Civil Aviation Authority (CAA). The UK Freephone number is 0300 303 2800.
The CAA will organise flights home for everyone who had a flight booked with Thomas Cook: those on ATOL protected package holidays and flight only deals.
It’s unlikely you will be able to go on your holiday, but you will get your money back.
The CAA will set out how to make a claim for a refund – go to caa.co.uk/atol-protection/
It’s unlikely you will be able to go on your holiday.
If you have booked a flight on your credit card you should be covered by “section 75” cover under the Consumer Credit Act. To be eligible, you need to have paid more than £100 for your flight, and used your credit card to book direct, although some card companies extend the cover to bookings via agents.
The Bupa Travel policy doesn’t provide cover for failure of the airline or holiday provider. Please see details of this in your policy wording.
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Bupa Travel Insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Services Limited. Registered in England and Wales No. 3829851. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Bupa Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. Registered office: 1 Angel Court, London, EC2R 7HJ.