Travel insurance
Are you affected by the closure of Thomas Cook?
Bupa travel insurance
Our travel insurance
If you’re planning a trip away and you’re looking for travel insurance, we’ve got you covered. We offer a range of adaptable cover options, including both single trip and annual travel insurance policies. Not only that, but we can cover a whole array of leisure activities, from snorkelling to water skiing and beyond.
Talk to our travel team 0808 159 1392^ or submit an enquiry.
^Sales lines are open 9am to 5pm, Monday to Friday. Service lines are open 8.30am to 6pm, Monday to Friday, Saturday 9am to 1pm. We’re closed on bank holidays. We may record or monitor our calls.
Personal travel insurance
From medical emergencies to cancellation cover, we’ve got you covered whether you’re going on a single trip or you need
annual multi-trip insurance.
Our policies are designed to suit all kinds of trips, with cover for medical emergencies, personal belongings, cancellations, delays and an array of sports activities.
Important information about your travel insurance until UK's withdrawal agreement from the European Union
Until the UK’s withdrawal agreement from the European Union (EU) is finalised there’s likely to be uncertainty about travel to and from the EU. If you’re planning to travel to or from the EU after this date, please check your Bupa travel policy to make sure you’re clear about what’s covered before you book any transport or accommodation.
If you purchased Bupa travel insurance in the UK and live in the UK, there’s no impact on your policy. Your policy wording document sets out exactly what is and isn’t covered. If you’re unsure about this or have questions, please call us. We’ll be happy to help.
We’ll continue to monitor developments and let you know if there are any changes to your travel insurance cover.
This page was last reviewed on 11 Sept 2019. To the best of our knowledge, the information provided was full and correct at that time – with no deal yet in place.
How to make a claim
We’ve got everything you need to know about making a claim, including which claim forms to complete and where to send them to.
Here’s a selection of questions and answers that we’ve already helped our customers with
You can apply over the phone by calling 0800 00 10 22^ (option 1). Our sales team is available from 9am – 5pm Monday to Friday. We’re closed bank holidays. We may record or monitor our calls.
Yes, we can only provide policies to residents of the United Kingdom and the Isle of Man.
Annual multi-trip – up to and including 79 for Classic, Premier and Gold for European and Worldwide cover. Age limit increased to 89 on our Premier European annual policies.
Single trip – Up to and including 89.
If you are older than the maximum age limit for the policy, you may be able to obtain an alternative travel insurance policy by contacting: British Insurance Brokers Association: www.biba.org.uk Tel: 0870 950 1790 (Lines open 9am – 5pm Monday to Friday)
A pre-existing condition is defined as if you have ever suffered from any type of cancer, any heart, respiratory or circulatory conditions, any form of stroke or any terminal conditions. We would also ask for any details where in the last 24 months, you have received medical treatment, been prescribed any medication, been referred to or attended hospital or have been under investigation or are awaiting results for any undiagnosed condition or symptoms.
Classic policy: This policy does not offer the option to cover any pre-existing medical conditions.
Premier and Gold policies: We’ll ask you a few questions about any existing medical condition you, or anyone travelling with you, may have. We'll tell you if we can or can’t provide cover for these conditions and if an additional premium would be required. Then you can decide whether you want your policy to include them.
For all our policies: You do need to make sure that at the time of booking the trip and at the time of taking the trip you do not know of any reason why the trip could be cancelled. You must not travel against the advice of a medical practitioner or for the purpose of obtaining treatment, or undergoing investigations, tests or consultations abroad.
We can only sell you a policy up to three months in advance of the policy start date.
The starting point for those affected is to visit http://thomascook.caa.co.uk . For those overseas, the number to call is +44 1753 330 330 for the Civil Aviation Authority (CAA). The UK Freephone number is 0300 303 2800.
The CAA will organise flights home for everyone who had a flight booked with Thomas Cook: those on ATOL protected package holidays and flight only deals.
It’s unlikely you will be able to go on your holiday, but you will get your money back.
The CAA will set out how to make a claim for a refund – go to caa.co.uk/atol-protection/
It’s unlikely you will be able to go on your holiday.
If you have booked a flight on your credit card you should be covered by “section 75” cover under the Consumer Credit Act. To be eligible, you need to have paid more than £100 for your flight, and used your credit card to book direct, although some card companies extend the cover to bookings via agents.
The Bupa Travel policy doesn’t provide cover for failure of the airline or holiday provider. Please see details of this in your policy wording.
^Sales lines are open 9am to 5:30pm, Monday to Friday. Service lines are open 8.30am to 6pm, Monday to Friday, Saturday 9am to 1pm. We're closed on bank holidays. We may record or monitor our calls.
Bupa Travel Insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Services Limited. Registered in England and Wales No. 3829851. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Bupa Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. Registered office: 1 Angel Court, London, EC2R 7HJ.
What's next?
Call us
Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 12.30pm.
0808 159 1392^
