Travel insurance
Pre-existing medical conditions (PEMCs)
Pre-existing conditions may not be covered by your Bupa travel insurance policy, or you may be charged extra to cover these conditions. Please refer to the relevant section of your policy wording or speak to us to find out more. Alternatively, you can visit a Directory of travel insurance providers that specialise in providing cover for consumers with more serious pre-existing medical conditions.
Coronavirus (COVID-19) update
Brexit
information
about your travel insurance
post Brexit.
Make a
claim
claim against your travel
insurance.
How do I make a claim?
First check your policy wording to make sure you meet the claims conditions. You’ll then need to complete and submit a claims form, along with all the necessary information or documents requested.
If you’re unsure what your policy type is or you’re unsure which of the below claim forms to request, please get in touch and we’ll be happy to help you.
Once you’ve received and completed the relevant claim form(s), return it along with the required documentation as soon as you can.
Make a claim for a trip affected by coronavirus (COVID-19)
Before you make a claim with us, it’s important that you contact your travel provider first as they may be able amend or refund your trip. If they’re unable to help you with your claim, please contact your card provider as they may be able to raise a dispute and refund your trip.
To claim your trip must have been cancelled or amended due to:
• The Foreign, Commonwealth & Development Office (FCDO) advising against all, or all but essential travel to your destination; or
• You’ve been ill with coronavirus or self-isolating when you were due to travel
What you’ll need before you start your claim
Full details of your trip, including any booking confirmations, receipts, emails or policy documentation. You’ll need to upload these to help process your claim.
Documentation showing any refunds, amendments or cancellations from your travel provider, as well as any response from your card provider.
Personal details of everyone covered on your policy.
Details of any self-isolation due to coronavirus.
Details of the bank account you would like your claim paid into.
Please be aware, there's no option to save a claim and return to it once you've started, so it’s important you have this information to hand before you start your claim.
If you’re claiming for any other reason, please download a claim form below.
Important documents
Claim forms
If you’re abroad and need immediate assistance
If you’re abroad and need immediate assistance, please call our 24-hour Emergency Helpline on
+44(0) 1273736520^ or email bupa.assistance@cegagroup.com
Here’s a selection of questions and answers that we’ve already helped our customers with.
Please ensure that you submit your original claim form(s) and supporting documentation within 28 days of returning home to your country of residence or as soon as possible thereafter.
Please check the section you’re claiming under on your policy or your claim form(s) to make sure that any necessary supporting evidence is supplied. This would include receipts, theft/loss reports, medical reports in relation to medical claims and evidence of your trip starting and ending in your country of residence such as a booking invoice, travel ticket or travel itinerary. If you’re unsure please contact us on 0800 00 10 22^ or check the details listed on the relevant claim form.
If you are posting the documents to us then we will need the originals, however you can scan them and email to us instead at btravclaims@bupa.com. We’d recommend keeping copies of all your documents when posting us your claim form and supporting evidence.
Please contact us on 0800 001 022^ or e-mail us at btravcustserv@bupa.com and we’ll arrange for a claim form to be sent to you by post.
Please call our emergency helpline on +44(0) 1273736520^ or email bupa.assistance@cegagroup.com
In the event of an emergency, you must contact Bupa Travel Assistance as soon as possible, to get authorisation before being admitted into hospital as an in-patient or incurring any expenses over £500. Until you have contacted Bupa Travel Assistance, we cannot accept responsibility for any expenses.
When you contact Bupa Travel Assistance, you’ll be asked to give your name, policy number and as much information as possible about your emergency. We’ll ask for a telephone or email where we can contact you.
Costs under £500 resulting in a claim should be paid by you and reclaimed from Bupa Travel upon returning home.
If you suffer an illness or injury and wish to cut short your trip on medical grounds, you must contact Bupa Travel Assistance on the numbers above for authorisation. If you don’t receive authorisation, your claim may be rejected.
Please complete the payment method section of the claim form where you can choose to receive payment by cheque or BACS (UK accounts only).
This depends on what type of claims you want to submit. Please refer to the claims forms and complete one for each relevant section of the policy that you are claiming under.
PEMCs may not be covered by your Bupa travel insurance policy, or you may be charged extra to cover these conditions. Please refer to the relevant section of the policy wording or speak to us to find out more.
Alternatively, you can visit a directory of travel insurance providers that specialise in providing cover for consumers with more serious pre-existing medical conditions.
^ Service lines are open 8.30am to 6pm, Monday to Friday, Saturday 9am to 1pm. We're closed on bank holidays. We may record or monitor our calls.
Bupa Travel Insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Services Limited. Registered in England and Wales No. 3829851. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Bupa Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. Registered office: 1 Angel Court, London, EC2R 7HJ.
What's next?
Call us
Service lines are open 8.30am to 6pm, Monday to Friday, Saturday 9am to 1pm. We're closed on bank holidays. We may record or monitor our calls.
0800 00 10 22^
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
