Make a claim for a trip affected by coronavirus (COVID-19)
Before you make a claim with us, it’s important that you contact your travel provider first as they may be able amend or refund your trip. If they’re unable to help you with your claim, please contact your card provider as they may be able to raise a dispute and refund your trip.
To claim your trip must have been cancelled or amended due to:
• The Foreign, Commonwealth & Development Office (FCDO) advising against all, or all but essential travel to your destination; or
• You’ve been ill with coronavirus or self-isolating when you were due to travel
What you’ll need before you start your claim
Full details of your trip, including any booking confirmations, receipts, emails or policy documentation. You’ll need to upload these to help process your claim.
Documentation showing any refunds, amendments or cancellations from your travel provider, as well as any response from your card provider.
Personal details of everyone covered on your policy.
Details of any self-isolation due to coronavirus.
Please be aware, there's no option to save a claim and return to it once you've started, so it’s important you have this information to hand before you start your claim.
Details of the bank account you would like your claim paid into.
Start your COVID-19 claim
If you’re claiming for any other reason, please download a claim form below.