To make an appointment, call us on 0330 127 7805
Lines are open Monday to Friday 8am to 8pm. Saturday and Sunday 9am to 5pm.
What is physiotherapy?
Physiotherapy is a treatment that aims to improve the way your joints and muscles work. It’s a type of musculoskeletal (MSK) treatment. Physiotherapists tend to use a combination of 'hands-on care', exercises and education. Physio can help improve flexibility, strength and movement caused by illness or injury. It’s also used for physical rehabilitation, long-term health conditions and mobility problems.
Do I need Bupa insurance?
You don't need to have Bupa health insurance to have physiotherapy with us. You can pay for what you need, whenever you need it. We can sometimes provide treatment for people covered by other health insurance providers, too. But check this first with your own provider.
Prices for private physiotherapy vary depending on the type of consultation you need.
What private physiotherapy services do we offer?
To make an appointment you can call us on 0333 3315924^. If you have health insurance, please make sure you have your policy number and an authorisation code for treatment when making your appointment.
No, anyone can have an appointment and you don’t need a referral to get treatment. You can book an appointment and pay for yourself, or you can check with your health insurance provider that they’ll cover your treatment.
You can get an appointment with your health insurance, even if it isn’t with us. Please check with your insurance provider that they’ll cover your treatment before booking with us. When you do book your appointment, you’ll need to supply your health insurance details, unless you’re paying for the treatment yourself.
If you need to change or cancel your appointment, please call us with at least one working day or 24 hours’ notice. If you cancel later than this you will incur a cost.
For physiotherapy, osteopathy and podiatry you will be charged 100% of the fee if you fail to attend or cancel with less than 24 hours notice.
For musculoskeletal physicians and orthopaedic surgeons you’ll be charged 100% of the fee if you fail to attend or cancel with less than 24 hours notice. If you cancel your appointment with 72 to 24 hours notice you will be charged 50%.
You may need to undress to your underwear so that your clinician can examine you. Alternatively, you may be asked to change into shorts and a t-shirt so you may wish to bring your own along with you.
If you’ve had any previous tests such as an X-ray or MRI scan, bring the results of these and any other letters that your doctor may have sent you. If you’re taking any medicines, bring these as well.
Your first appointment may last up to 45 minutes. Any follow-up sessions are usually about 25 minutes.
MSK initial appointments may last up to 40 minutes. Any follow-up sessions are usually about 15 minutes.
If you’ve been referred by your GP, and you’re happy for us to do so, we will send a letter with an update on your progress. If you made the appointment without being referred and you would like us to notify your GP, we’ll be happy to do this.
The first time that you contact us, we’ll ask you to provide some personal details and open a confidential medical file for all of your records. All patient records are subject to the same strict rules of confidentiality that you would expect of any medical records. No information will be passed to any third party without your consent.
Why choose Bupa physiotherapy?
Find a physiotherapist near me
We offer a range of physio appointments to suit your needs, whether that's face to face, over the phone or online.
Give us a call on 0343 252 8868^ if you need any more information.
^We may record or monitor our calls.
The prices for private physiotherapy in our health centres varies depending on the type of consultation you require.
Initial consultation (Greater London) £95.00
Initial consultation (outside Greater London) £72.00
Follow-up consultation (Greater London) £72.00
Follow-up consultation (outside Greater London) £49.00
Our team include some of the most experienced physiotherapists in the UK. Some of our specialists work for Great Britain's Olympics and UK Athletics teams. Others work in professional sports such as rugby, football and cricket.
There’s no set number of treatments for a specific condition. It may vary because each person responds to treatment differently. Your clinician will discuss and agree a treatment plan with you. This may include advice about the approximate number of treatments you need.
If you have restricted mobility, please contact the bookings team by telephone (0333 920 7604^) to make your booking and we can give you instructions about parking and/or access to the building. If you have communication difficulties, please arrange for a friend or relative/signer to come with you. If you’ll need an interpreter during your appointment, we can offer you immediate telephone access to an interpretation service called Language Line. You’ll be able to choose from over 200 languages and dialects.
Bupa health centres providing musculoskeletal services do not have specialised equipment such as hoists.