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Get help with your mental health


Our mental health support

We think the mind is just as important as the body.
After all, it makes us who we are.

Treatment help and support

Specific questions about your cover, benefits, or getting treatment with Bupa? Call us on 0345 609 0111^

We want to hear from you

We’re always looking for ways to improve our service, but we can’t do that without you. Let us know what you like about Bupa, and how we can improve.

^Lines are open 8am - 8pm Monday to Friday, 8am-4pm Saturdays. We may record or monitor our calls.

†As of May 2021, this analysis is based on an internally conducted review of the consumer and SME health insurance markets using publicly available information from the major insurers in the UK health insurance markets. Combined, Bupa, AXA Health, Aviva and Vitality hold approximately 90 of the Gross Written Premium income of UK PMI providers. Refers to standard mental health cover when this is included in the selected health insurance product. We acknowledge that many schemes have bespoke benefits.

See PDF How we compare: Individuals (PDF 1MB)

See PDF How we compare: Small business (PDF 1MB)

‡Conditions that come back are defined as chronic. As of June 2019, we removed the chronic mental health rule on our consumer policies. However, if you joined Bupa or renewed your policy before June 2019, the chronic rule will still apply until you renew. Your certificate will show the date of your next renewal – but please call us if you are unsure. For any business policies please refer to your policy documents to see if you have mental health as part of your cover. If you have mental health benefits your guide will confirm if your employer has chosen to remove the chronic rule for mental health conditions.

††Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we'll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or up to five years in the case of mental health). Always call us first to check your eligibility.

Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ

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