Get help with your mental health
Contact us to get help and treatment††
If you’re struggling with your mental health, you can talk to Bupa first. We can help you access the treatment, help and support you need.
Give our mental health team a call. They can arrange a telephone consultation with a mental health practitioner.
Call on 0808 231 5114^
Your appointment with a mental health practitioner
When you have your telephone consultation, our mental health practitioners will listen to you and explain what the best course of action is.
You'll be referred onto the most appropriate treatment, which could be talking therapies, online CBT or psychiatry.
Concerns about your child’s emotional wellbeing
As a parent or carer of a young person, you’re closer to them than most. So, if you pick up on a worrying change in their mood or behaviour, trust your instinct and talk to us.
Call the Family Mental HealthLine on 0345 2667 938^ and speak to a trained adviser and mental health nurses who will be able to provide advice and support.
Call on 0345 2667 938^
Lines open between 8am – 6pm Monday to Friday. Calls may be recorded and to maintain the quality of our service we may monitor some of our calls, always respecting the confidentiality of the call.
Just need to talk?
Speak to a mental health nurse
If you’re not feeling yourself, call our mental health support team. They can provide advice and discuss your feelings and symptoms and how we can help, and can put you directly through to a mental health nurse.
We also have expert advice and guidance to support you with your mental health condition, on our mental health hub.
Your mental health is just as important as your physical health when it comes to overall wellbeing.
If you’re not feeling your ‘normal’ self, we know that getting the right help quickly is important.
So if you’re concerned about your mental health, we’re here to listen.
Members can call us and we’ll arrange a telephone consultation with one of our mental health practitioners.
They’ll listen to your concerns, discuss options and depending on your cover, could even refer you to a consultant or therapist without the need to wait and see your GP first.
If your cover has any exclusions, you may be required to provide evidence that your symptoms are not pre-existing.
We’ll even cover you for an addiction treatment plan, regardless of the nature of the addiction‡‡.
Calling us for guidance won’t cost you anything or have an effect on your policy - so regardless of your level of cover,
Call us as soon as you notice something’s not quite right and we can advise you on the next best steps.
Whatever’s on your mind, we can help.
Worried about others?
Call our Family Mental HealthLine
You’ll receive advice, guidance and support from a trained adviser, no matter what your family’s going through.
Your child doesn’t have to be covered under your policy and using this service doesn’t count as a claim. We’re here to help.
More about family mental health
Please check your policy documents to see if you have mental health cover.
Mental health issues can affect people at any age.
School, puberty, peer pressure and social media – just growing up can be overwhelming to some children, who can struggle to find what ‘normal’ is, for them.
In fact, a third of parents of children aged 4-17 said their child had been affected by a mental health issue in the last year and many parents struggle to talk about mental health with their children.
That’s why we’ve created the Bupa Family Mental HealthLine to open up the conversation around mental health with as many parents and carers as we possibly can.
If you’re with Bupa, you can talk to us, about any child in your care, regardless of whether they have cover.
Members can call our dedicated Family Mental HealthLine and speak to our trained advisors, who will listen to what’s worrying you and give clear advice on what to do next or put you through to a Bupa mental health nurse there and then.
Helping your family and your child get back to your ‘normal’ sooner.
Whatever’s on your mind, we can help.
We’re committed to helping people improve their mental health
Our mental health hub has lots of information about mental health and wellbeing.
Anyone can use it, even if they don’t have health insurance with us.
Our mental health support
We think the mind is just as important as the body.
After all, it makes us who we are.
Our commitment
You might be surprised to learn that mental health cover comes as standard with many of Bupa’s health insurance policies.
Not only that, but we cover more mental health conditions than any other leading UK insurer†. You’re also covered for conditions which come back again‡.
How we support you
We stay with you on your journey, providing ongoing support during and after your mental health treatment.
So, if you aren’t feeling yourself, call our mental health support team who can listen, advise and can put you through to a mental health nurse.
Continued support for your condition
If you have health insurance with us, you’ll have support for almost every mental health condition there is. And you’ll still be covered even if your condition comes back − time after time†‡.
Treatment help and support
I want to find out more about who I’ll be seeing
Bupa Finder can give you more details about the specialists we recommend.
I want to view my policy and benefits
Find out what you’re covered for and what extras you can access.
I’d like healthy lifestyle advice
You can find help and guidance for a healthy lifestyle on the Healthy Me blog.
I want to read about a condition or procedure
You can find information and advice on different procedures in our A to Z.
Specific questions about your cover, benefits, or getting treatment with Bupa? Call us on 0345 609 0111^
We want to hear from you
We’re always looking for ways to improve our service, but we can’t do that without you. Let us know what you like about Bupa, and how we can improve.
^Lines are open 8am - 8pm Monday to Friday, 8am-4pm Saturdays. We may record or monitor our calls.
†As of May 2021, this analysis is based on an internally conducted review of the consumer and SME health insurance markets using publicly available information from the major insurers in the UK health insurance markets. Combined, Bupa, AXA Health, Aviva and Vitality hold approximately 90 of the Gross Written Premium income of UK PMI providers. Refers to standard mental health cover when this is included in the selected health insurance product. We acknowledge that many schemes have bespoke benefits.
See PDF How we compare: Individuals (PDF 1MB)
See PDF How we compare: Small business (PDF 1MB)
‡Conditions that come back are defined as chronic. As of June 2019, we removed the chronic mental health rule on our consumer policies. However, if you joined Bupa or renewed your policy before June 2019, the chronic rule will still apply until you renew. Your certificate will show the date of your next renewal – but please call us if you are unsure. For any business policies please refer to your policy documents to see if you have mental health as part of your cover. If you have mental health benefits your guide will confirm if your employer has chosen to remove the chronic rule for mental health conditions.
††Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we'll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or up to five years in the case of mental health). Always call us first to check your eligibility.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ
