Around the clock support for your mental health
Contact us to get help and treatment
If you're struggling with your mental health, you can talk to us first.
Call our mental health team on 0345 609 0111.
Phone lines open between 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays. We may record our monitor our calls.
They’ll discuss your symptoms and arrange a telephone consultation with a mental health practitioner, usually without the need to see a GP†.
Your appointment with a mental health practitioner
When you have your telephone consultation, our mental health practitioners will listen to you and explain the best course of action.
You'll be referred onto the most appropriate treatment, which could be:
- talking therapies
- online Cognitive Behavioural Therapy (CBT)
- psychiatry
Concerned about your child’s emotional wellbeing?
As a parent or carer of a young person, you’re closer to them than most. If you pick up on a worrying change in their mood or behaviour, trust your instinct and talk to us.
To speak to a trained adviser on the Family Mental HealthLine, call us on 0345 2667 938. Lines open between 8am to 8pm Monday to Friday, and 8am to 6pm Saturdays. We may record our monitor our calls.
Your child doesn't have to be covered under your policy and using this service doesn't count as a claim.
More mental health information
We’re here to support you - with or without health insurance.
Find help and get advice about a number of mental health conditions.
Request treatment in My Bupa
Choose ‘Pre-authorisations’ from the home screen and start a new request for treatment.
Download the My Bupa app or manage your cover online. Search for ‘My Bupa’ in the App Store or Google Play, or scan the QR code with your phone camera to download.
†Any onward referrals for consultations, tests or treatment are subject to the benefits and exclusions of your cover. For example, if your cover excludes conditions you had before your cover started, we may ask for further information from your GP. Please check your guide and certificate for further details or contact us to check your eligibility.
Family Mental HealthLine is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
The My Bupa App is provided by Bupa Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA). Registered in England and Wales at 1 Angel Court, London, EC2R 7HJ. Its company number is 3829851. VAT Registration Number: 239731641.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales with registration number 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales with registration number 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.
