Support and treatment for your mental health
Choosing to get help is the hardest step. We’ll make everything else simple
Because you’re covered by Bupa, you have direct access to our mental health specialists by video or voice call without the need to see a GP*. This means you can get the right support sooner.
We’ll listen, understand what you’re going through, and help find the support or treatment that’s right for you.
If you don’t have insurance, you can still speak to us through a pay-as-you-go mental health appointment.
Different ways we can support you
Get advice or support from a mental health specialist
If you’re struggling or just need someone to talk to, we’re here for you. You can connect from home without waiting or travelling. Appointments available seven days a week, from 8am to 8pm.
Our mental health specialists will listen with care, answer any questions, and help you find the support that feels right for you - all at your own pace.
How to book a digital appointment
Use the My Bupa app, and select ‘Treatment and care’ on the home screen. If you feel comfortable, share with us how you’re feeling or what you’re experiencing. Choose whether you want a video or voice call, and when you want your appointment.
Any appointments with a mental health specialist are included in your cover. Any further specialist treatment might start a claim - don’t worry though - we’ll guide you through the process every step of the way.
Understand what you’re covered for
You’re not on your own. Our friendly advisers will take time to explain what your cover includes and talk you through the support that’s available. And, if you’d like, they can book you a video or telephone appointment with a mental health specialist during the call.
Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 4pm. We may record or monitor our phone calls.
Call us on 0345 609 0111
Get treatment approved if you’ve already seen a GP
It’s okay if you’ve already talked things through with a GP. We can still help you with the next steps. If you have a referral, go into the My Bupa app and select ‘Pre-authorisations’ on the home screen.
Then, start a new request for treatment - you’ll be able to tell us more about the referral including who referred you, and the type of treatment they’ve suggested.
Once you’ve told us those things, we’ll look at your request and let you know what happens next. There may be some forms that you need to fill in before you start any further treatment.
If your cover includes what you’ve been referred for, you will get a ‘pre-authorisation’ code. Simply show this to your specialist when you see them, and it tells them that Bupa has approved your treatment.
If you’d prefer not to use our app, you can log into your account on our website or call us on 0345 609 0111.
Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 4pm. We may record or monitor our phone calls.
More support for you or someone else
Access mental health information right away
If you’re not quite ready to speak to us or you’d like some extra support before your appointment, we’ve got you. Here, you’ll find help for stress, anxiety, depression and more.
Find mental health support for a child
If you’re worried about a child’s emotional wellbeing, we can help. You’ll find expert advice and support, plus we can arrange a call with a mental health nurse if you’d prefer to chat with us.
Get the My Bupa app
Use the app to book your mental health appointment or request treatment. You can also find calming meditations and wellbeing guides to help with how you’re feeling day to day.
Search for ‘My Bupa’ in the App Store or Google Play, or scan the QR code with your phone camera to download.
*Any onward referrals for consultations, tests or treatment are subject to the benefits and exclusions of your cover. For example, if your cover excludes conditions you had before your cover started, we may ask for further information from your GP. Please check your guide and certificate for further details or contact us to check your eligibility.
The My Bupa App is provided by Bupa Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA). Registered in England and Wales at 1 Angel Court, London, EC2R 7HJ. Its company number is 3829851. VAT Registration Number: 239731641.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales with registration number 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales with registration number 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.
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