Get treatment for muscle, bone and joint pain
Contact us to get help and treatment
If you’re struggling with aches, pain or an injury, you can talk to us first.
Call us on
or 0345 609 0111 use the Bupa Virtual Assistant.
You could get specialist help or advice, usually without the need to see a GP first
Depending on your symptoms and cover, we may arrange a telephone or video call appointment with a physiotherapist.
Live chat and phone lines are open Monday to Friday 8am to 8pm, Saturday 8am to 4pm. We may record or monitor our calls.
Your appointment with a physiotherapist
If you’ve got health insurance cover, we’ll arrange a phone or video call with a physiotherapist to assess your symptoms. They'll then recommend suitable treatment for your needs
Treatments could include:
a home exercise plan
a face to face or video consultation with a physiotherapist or other specialist
an appointment with a consultant
Request treatment in Bupa Touch
Choose ‘Pre-authorisations’ from the home screen and start a new request for treatment.
Download the Bupa Touch app or manage your cover online. Search for ‘Bupa Touch’ in the App Store or Google Play, or scan the QR code with your phone camera to download.
Can’t find the treatment support you need?
03456 090 111
Phone lines are open Monday to Friday 8.30am to 6pm. We may record or monitor our calls.
Use the Bupa Virtual Assistant
Get to the right place to answer your query or request treatment. It may connect you to one of our advisers for a live chat.
Chat with us
‡Any onward referrals for consultations, tests or treatment are subject to the benefits and exclusions of your cover. Please check your guide and certificate for further details or contact us to check your eligibility.