Treatment for muscle, bone and joint pain
You can come to us direct, before speaking to a GP
Muscle, bone and joint pain can feel like it’s putting life on pause. But, you don’t have to face it alone or wait around.
As a Bupa health insurance customer, you can get direct access to a muscle, bone and joint specialist - you don’t need to wait for a GP referral*. We can talk through your treatment options and advise on the best approach for you.
Don’t have insurance? No worries - we can still help you with our pay-as-you-go treatment options.
Different ways you can explore muscle, bone and joint treatment
Discuss treatment options with a muscle, bone and joint specialist
Book a digital appointment in the My Bupa app, and speak to a specialist from home. Appointments available every day from 8am to 8pm.
Our specialists can chat through your symptoms, provide expert advice, and make sure you get the right treatment quickly.
Booking your appointment
Go into the app and select ‘Treatment and care’ on the home screen. Tell us about any aches, pain or injuries you have, and choose a date and time that suits you.
All digital appointments with a muscle, bone and joint specialist are included in your cover. If you need any further treatment, this may start a claim - but we’ll explain everything if we get that far.
Find out what your cover includes
If you're unsure what's included in your cover or how to get started with treatment, we can support you. Our helpful member advisers can explain your options, guide you through the next steps and book digital appointments for you.
Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 4pm. We may record or monitor our phone calls.
Call us on 0345 609 0111
Explore treatment options if you have a GP referral
If you’ve already spoken to a GP, that's no problem. You may have a referral already - that's also fine. Although, sometimes there may be other treatment options that are more suitable for your needs.
If you'd like to explore your options further, you can chat with a Bupa muscle, bone and joint specialist right away. They can discuss your referral, answer any questions you have, and could recommend alternative treatment options.
Call us on 0345 609 0111 and let us know you have a GP referral, but would like to talk through your options first.
If you’re happy with what your GP has recommended
You can get that treatment approved in the My Bupa app by selecting 'Pre-authorisations' on the home screen.
You'll need to start a new request for treatment, and tell us about who referred you, plus what type of treatment they want you to have.
Our team will review the request and get in touch about any next steps. Sometimes, we'll send pre-treatment forms to complete.
If your treatment is included in your cover, we'll give you a 'pre-authorisation' code. Show this to the specialist at your appointment - it lets them know that Bupa has approved your treatment.
If you don’t want to use the app, you can log into your account or call us on 0345 609 0111.
Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 4pm. We may record or monitor our phone calls.
Other information you can access online
Get advice about looking after your muscles, bones and joints
Find information on common aches and pains, learn about treatments that can help, and pick up tips to help prevent future injuries.
Get the My Bupa app
You can book your digital appointment or request treatment. You’ll also find helpful stuff like fitness classes and health guides - great for supporting your recovery and preventing future injuries.
Search for ‘My Bupa’ in the App Store or Google Play, or scan the QR code with your phone camera to download.
*Any onward referrals for consultations, tests or treatment are subject to the benefits and exclusions of your cover. For example, if your cover excludes conditions you had before your cover started, we may ask for further information from your GP. Please check your guide and certificate for further details or contact us to check your eligibility.
The My Bupa App is provided by Bupa Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA). Registered in England and Wales at 1 Angel Court, London, EC2R 7HJ. Its company number is 3829851. VAT Registration Number: 239731641.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales with registration number 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales with registration number 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.
Member help and support
