Get treatment for muscle, bone and joint pain
Contact us to get help and treatment
If you’re struggling with aches, pain or an injury, you can talk to us first.
Call us on 0345 609 0111 or use the Bupa Virtual Assistant. Live chat and phone lines are open Monday to Friday 8am to 8pm, and Saturday 8am to 4pm. We may record or monitor our calls.
You could get specialist help or advice, usually without the need to see a GP first‡.
Depending on your symptoms and cover, we may arrange a telephone or video call appointment with a physiotherapist.
Your appointment with a physiotherapist
If you’ve got health insurance cover, we’ll arrange a phone or video call with a physiotherapist to assess your symptoms. They'll then recommend suitable treatment for your needs‡.
Treatments could include:
- a home exercise plan
- a face to face or video consultation with a physiotherapist or other specialist
- an appointment with a consultant
More muscle, bones and joints information
Guidance on conditions, treatments and preventing future injury.
Muscle, bones and joints advice
Request treatment in My Bupa
Choose ‘Pre-authorisations’ from the home screen and start a new request for treatment.
Download the My Bupa app or manage your cover online. Search for ‘My Bupa’ in the App Store or Google Play, or scan the QR code with your phone camera to download.
Can’t find the treatment support you need?
Call us
03456 090 111
Phone lines are open Monday to Friday 8.30am to 6pm. We may record or monitor our calls.
Use the Bupa Virtual Assistant
Get to the right place to answer your query or request treatment. It may connect you to one of our advisers for a live chat.
Chat with us‡Any onward referrals for consultations, tests or treatment are subject to the benefits and exclusions of your cover. For example, if your cover excludes conditions you had before your cover started, we may ask for further information from your GP. Please check your guide and certificate for further details or contact us to check your eligibility.
The My Bupa App is provided by Bupa Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA). Registered in England and Wales at 1 Angel Court, London, EC2R 7HJ. Its company number is 3829851. VAT Registration Number: 239731641.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales with registration number 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales with registration number 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.
