Contact us to get help and treatment

If you’re struggling with aches, pain or an injury, you can talk to us first.

Call us on 0345 609 0111 or use the Bupa Virtual Assistant.

You could get specialist help or advice, usually without the need to see a GP first.

Depending on your symptoms and cover, we may arrange a telephone or video call appointment with a physiotherapist.

Live chat and phone lines are open Monday to Friday 8am to 8pm, Saturday 8am to 4pm. We may record or monitor our calls.

Request treatment in Bupa Touch

Choose ‘Pre-authorisations’ from the home screen and start a new request for treatment.

Download the Bupa Touch app or manage your cover online. Search for ‘Bupa Touch’ in the App Store or Google Play, or scan the QR code with your phone camera to download.

Download on the App Store   Get it on Google Play


Can’t find the treatment support you need?

Any onward referrals for consultations, tests or treatment are subject to the benefits and exclusions of your cover. Please check your guide and certificate for further details or contact us to check your eligibility. 

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