Talk to us if you have cancer concerns

If you're over 18 and a Bupa health insurance customer, our Cancer Direct Access Team are on hand to help you.

Call us on 0800 012 1305.

Depending on the nature of your symptoms and your health insurance cover, we could refer you for an appointment with a consultant right away.

Phone lines are open Monday to Friday 8am to 8pm, Saturday 8am to 4pm. We may record or monitor our calls.

How we've helped others with cancer

Our customers drive what we do and inspire us every day with their journeys.

See the stories that show how we've given our customers access to support and medical expertise as soon as they need it. Helping them take control of their conditions and get back to being themselves.

See our member stories

Helping children understand cancer

Created with the advice of cancer specialists and families affected by cancer, this set of four illustrated booklets help explain cancer to children aged seven to 11, clearly and sensitively.

Guides on cancer for children

bupa touch for get treatment

Request treatment in Bupa Touch

Choose ‘Pre-authorisations’ from the home screen and start a new request for treatment.

Download the Bupa Touch app or manage your cover online. Search for ‘Bupa Touch’ in the App Store or Google Play, or scan the QR code with your phone camera to download.

Download on the App Store   Get it on Google Play

QR Code to download Bupa Touch App

Any onward referrals for consultations, tests or treatment are subject to the benefits and exclusions of your cover. Please check your guide and certificate for further details or contact us to check your eligibility.

With Bupa full cancer cover, there are no limits on how long your treatment lasts or how much it costs, for as long as you have Bupa health cover. If you or your employer set a maximum benefit limit, either for each renewal year or the full length of time that you’re with us, we’ll cover eligible costs until you reach your limit. You must use a hospital or health centre from the Bupa network and a consultant that we recognise and charges within Bupa rates (a fee-assured consultant). If your cover is provided by your employer, please check your certificate or guide to see which specific list of advanced therapies your employer has selected as it may not cover all advanced therapies.

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