Get help for cancer symptoms
Talk to us if you have cancer concerns
If you're over 18 and a Bupa health insurance customer, our Cancer Direct Access‡ Team are on hand to help you.
Call us on 0800 012 1305. Phone lines are open Monday to Friday 8am to 8pm, and Saturday 8am to 4pm. We may record or monitor our calls.
Depending on the nature of your symptoms and your health insurance cover, we could refer you for an appointment with a consultant right away‡.
Our cancer promise
Our cancer promise† is based on over 60 years of providing health insurance with cancer cover and supporting those dealing with diagnosis and treatment.
How we've helped others with cancer
Our customers drive what we do and inspire us every day with their journeys.
See the stories that show how we've given our customers access to support and medical expertise as soon as they need it. Helping them take control of their conditions and get back to being themselves.
Helping children understand cancer
Created with the advice of cancer specialists and families affected by cancer, this set of four illustrated booklets help explain cancer to children aged seven to 11, clearly and sensitively.
Request treatment in My Bupa
Choose ‘Pre-authorisations’ from the home screen and start a new request for treatment.
Download the My Bupa app or manage your cover online. Search for ‘My Bupa’ in the App Store or Google Play, or scan the QR code with your phone camera to download.
‡ Any onward referrals for consultations, tests or treatment are subject to the benefits and exclusions of your cover. For example, if your cover excludes conditions you had before your cover started, we may ask for further information from your GP. Please check your guide and certificate for further details or contact us to check your eligibility.
†With Bupa full cancer cover, there are no limits on how long your treatment lasts or how much it costs, for as long as you have Bupa health cover. If you or your employer set a maximum benefit limit, either for each renewal year or the full length of time that you’re with us, we’ll cover eligible costs until you reach your limit. You must use a hospital or health centre from the Bupa network and a consultant that we recognise and charges within Bupa rates (a fee-assured consultant). If your cover is provided by your employer, please check your certificate or guide to see which specific list of advanced therapies your employer has selected as it may not cover all advanced therapies.
The My Bupa App is provided by Bupa Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA). Registered in England and Wales at 1 Angel Court, London, EC2R 7HJ. Its company number is 3829851. VAT Registration Number: 239731641.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales with registration number 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales with registration number 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.
