Our complaints procedure

We aim to provide great service to all our patients. If you are unhappy with the care you have received please let us know. We take complaints very seriously and welcome comments and criticisms that help us improve our service.

We expect every part of your experience with Bupa Dental Care to reflect our high-standards of customer care. If we have not met your expectations, please follow these steps to register your complaint.

Contact details for Bupa Dental Care patient liaison

Contact details for your local NHS board, the Ombudsman, the CQC or other regulatory service.

Patients in England

We'd like to advise patients that many images and videos used throughout our website were taken and produced before the COVID-19 outbreak. Therefore social distancing rules and extra levels of PPE are not displayed.

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Bupa Dental Care is a trading name of Oasis Healthcare Limited. Registered in England and Wales number: 03257078. Registered office: Bupa Dental Care Vantage Office Park, Old Gloucester Road, Hambrook, Bristol, United Kingdom BS16 1GW.