Caring for you during COVID-19
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Help and advice from Bupa Dental Care
We understand you might need further guidance on maintaining your oral health while you can’t see a dentist, and how to keep smiling right now. So, we’ve put together some helpful advice, including managing dental pain at-home, and maintaining a healthy and happy smile during the coronavirus (COVID-19) pandemic.
The latest Government and NHS guidance requests that all routine dental care is put on-hold until further notice. However, this doesn’t mean that you shouldn’t get in touch if you are in pain or you need some advice.
At Bupa Dental Care we have over 350 practices across the UK. Most are taking calls to give dental advice and support to both existing and non-patients. So, if you are experiencing a dental emergency, are mid-way through treatment or just have a dental related question, please get in touch with your local Bupa Dental Care practice and one of our dentists will gladly help.
If you have a dental emergency, please call your local practice to speak to a dentist. If you’re not currently a patient at a Bupa Dental Care practice you can still call us. We may prescribe medication, or if needed, talk you through the next steps for emergency care, which may include referral to an Urgent Dental Care site.
Some practices in Scotland, Wales, and Northern Ireland are still open for limited face-to-face emergency care. Appointments MUST be made in advance. Please contact your usual dentist or a local Bupa Dental Care practice in the first instance.
Patients should visit A&E if they have jaw swelling that is causing difficulty in breathing or swallowing, uncontrolled bleeding, or facial trauma.
Visit our blog post on, 'What is defined as a dental emergency during the coronavirus outbreak', for a full list of symptoms that qualify you to contact your local practice as soon as possible.
You’ll also find a section on severe emergency symptoms, which would require you to go straight to A&E. Please note, you should only call 111 or visit A&E if you have one of the symptoms listed in this section.
Urgent Dental Care sites are permitted to treat patients with a dental emergency. They offer NHS dental care to both NHS and private patients. You cannot visit an Urgent Dental Care site without being referred by a dentist.
If you have a dental emergency, contact your local Bupa Dental Care practice. A dentist will assess your situation and provide appropriate advice, which may include a prescription to relieve pain or antibiotics.
Practices will refer you to the appropriate facility if you need emergency face-to-face care. If they refer you to an Urgent Dental Care, the Urgent Dental Care team will then review your referral. If your referral is accepted, you will be given an appointment time and date to attend an Urgent Dental Care site. Which site you’re referred to depends on your unique needs and situation. For treatment charges, please enquire with the team at your site.
If you need to be seen for a dental emergency, it is safe to be treated at a practice or Urgent Dental Care site offering emergency care during this time. Social distancing measures are followed, robust PPE (personal protective equipment) is being used, and enhanced infection control measures are in place.
We understand it’s a difficult time for patients who can’t attend follow-up appointments for their ongoing dental treatment. If you have questions about your treatment, please contact your usual dentist in the first instance.
Whether you’re an existing Bupa Dental Care patient or new to us, if you need any support, you can get in touch with one of our practices and one of our dentists will gladly help.
Whether you’re an existing or new patient, if you’re experiencing acute pain or a dental emergency, please get in touch with your local Bupa Dental Care practice and one of our dentists will advise you what to do next.
There are many ways you can relieve toothache at home, including taking over-the-counter painkillers, such as paracetamol, and applying anaesthetic gel such as Orajel. You can find advice in our self-help article on how to relieve dental pain. Whether you’re experiencing problems with your wisdom teeth, mouth ulcers, or sensitivity, you can find further guidance in our article.
If your toothache continues for two or more days, or you are in severe pain or discomfort, or you notice fever, pain in your ear, or discomfort while opening your mouth, it’s time to contact your dentist.
We have practices up and down the country offering dental support and advice, so find your local Bupa Dental Care practice and give us a call.
Many practices are still providing telephone support and advice. So, whether you’re an existing patient or your normal dentist is closed, find your local Bupa Dental Care practice and give us a call. Our dentists will do their best to help you.
If the dentist offers you a prescription over the phone, this will be sent to your local pharmacy, and another person can collect this on your behalf.
Dental payment schemes (such as DenPlan or Practice Plan) allow you to spread the cost of certain treatments by paying a set amount each month. It’s important to keep paying, so your dental benefits aren’t impacted, and we can treat you as normal once routine care resumes.
If you have any further questions regarding your payments, please contact the plan provider directly. If your plan is provided by your employer, you should speak to your workplace directly.
If you are mid treatment and are worried about a change in your financial situation due to COVID-19, contact your credit provider and ask them to explain your options.
The COVID-19 situation and guidelines are constantly changing. We will provide face-to-face routine dental care once the Government and NHS advise that it is appropriate to do so, and when we are confident that we can assure the wellbeing of our patients and our people.
Bupa Dental Care, and other practices within the Bupa dental group, are supporting the delivery of this national effort by the NHS. We have volunteered dental practices and staff for Urgent Dental Care sites and are working with the NHS to offer as many centres as possible.
^ We may record or monitor our calls.
Bupa Dental Care is a trading name of Oasis Healthcare Limited. Registered in England and Wales number: 03257078. Registered office: Bupa Dental Care Vantage Office Park, Old Gloucester Road, Hambrook, Bristol, United Kingdom BS16 1GW.