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Following the Government’s update, from Monday 8 June, our practices in England will re-open. All of the latest information will be available here on our website.

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Help and advice from Bupa Dental Care

We understand you might need further guidance on maintaining your oral health while you can’t see a dentist, and how to keep smiling right now. So, we’ve put together some helpful advice, including managing dental pain at-home, and maintaining a healthy and happy smile during the coronavirus (COVID-19) pandemic.

Wider guidance on staying healthy during COVID-19

As well as looking after your oral health, we want to help you keep your body and mind healthy and happy. Read advice on looking after yourself during the coronavirus (COVID-19) pandemic, including caring for your physical and mental health.

As the lockdown restrictions start to ease across the UK, we’re pleased to confirm we’re re-opening our practices for routine dental care, in England, from Monday 8th June. Practices in Wales, Scotland and Northern Ireland are currently providing telephone support and advice, with some also able to treat patients with a dental emergency. We understand you may have some questions, so we’ve put together the answers to some of the most commonly asked, relevant to both existing or new-to-Bupa patients who may be looking for help.

Whether you’re an NHS or private patient, existing or new, if you have a query, you can also message us on Facebook or Twitter where we have a team waiting to answer your questions.

Our practices in England will be open from Monday 8th June. Please visit your local practice page for their contact information. We kindly ask that you do not visit your local practice in-person without a pre-arranged appointment.

From Monday 8th June, our practices in England will be open for routine dental care, which includes all normal treatments and services.

Practices in Wales, Scotland and Northern Ireland are currently providing telephone support and advice, with some also able to treat patients with a dental emergency. So, if you’re looking for a dental practice in Wales, Scotland or Northern Ireland, please visit your local practice page to check the type of care they are able to provide.

Dentistry is regulated differently across England, Wales, Scotland and Northern Ireland, which means the advice from the Government and regulatory bodies can differ in each region. Please visit your local practice page to see your practice’s status.

Yes. You can make an appointment with us. Please check the status of your practice to understand what kind of care they are able to provide and get in touch with them directly to discuss booking an appointment. They’ll be more than happy to answer any questions you might have.

Our practices are accepting new private patients. Please contact your local practice to make an appointment.

We understand it’s a difficult time for patients who have been unable to attend follow-up appointments for their ongoing, routine dental treatment.

From Monday 8th June, our dental practices in England will be open, so you will be able to continue your ongoing treatment. Our practices will be calling patients to re-book appointments, but you can of course reach out to your local practice if you prefer.

If your practice is in Wales, Scotland or Northern Ireland, we are following ongoing Government advice, and in many instances will be unable to provide face to face appointments with ongoing treatments at this time. However, if you have an urgent query related to your care please contact your local practice.

Whether you’re an existing patient or new to us, if you need any support, you can get in touch with one of our practices and one of our dentists will gladly help.

Following the COVID-19 outbreak, we’ve taken the essential decision to put extra patient protection measures in place based on the best available evidence. It’s to ensure your safety so you can continue to visit our dentists with full peace of mind.

So, when you next come into practice, there will be some additional safety enhancements – find out more in our COVID-19 safety charter.

We’ll be asking every patient that visits us to follow a few simple steps – our teams will explain everything to you when you book.

If you’re nervous about what to expect when you next come into practice, please watch our what to expect video which will talk you through the new safety measures in place to keep you safe.

To protect you and our teams, there are a number of new safety measures we’ve introduced and would like you to follow if you’re visiting one of our practices. Please see our COVID-19 safety charter for further information.

You can also watch our what to expect video which will talk you through the new safety measures in place in our practices, to keep you safe.

Let’s face it, not many people look forward to going to the dentist and that’s without the extra complexity of COVID-19. So we completely understand you may be more nervous about visiting the dentist than normal.

The truth is, your visit will be different. There will be more safety measures in place and consequently, our practices will feel more ‘clinical’. Our dentists, hygienists and nurses will be wearing more safety clothing and face wear, and our reception teams will be behind screens and wearing masks too. We’ll also ask you to use hand sanitiser and wear a face mask while in practice (these will be provided), but it’s only for everyone’s protection. Of course in reality, underneath the protective equipment, it’s still the same practice team providing your dental care.

Our what to expect video clearly outlines the new measures we’ve taken to keep you, and us, COVID-safe.

If your child is visiting the dentist, then we suggest you have a chat with them beforehand to explain that things might be a little different than last time they visited. But explain that there’s absolutely nothing to worry about. You could run through some of the simple steps to follow when visiting the practice to help them to understand what’s going to happen.

Most appointments last between 15-30 minutes. Please let the practice know if you’re particularly anxious, and they will do their best to look after you once you arrive.

When you make an appointment, please let the team know you fall into the ‘vulnerable people’ category and what, if any, extra assistance you need when you visit. You may also be reassured to know that we’ve introduced extra safety measures to keep everyone as safe as possible - please take a look at our COVID-19 safety charter or watch our what to expect video for full details.

If you’d rather not visit us in practice, many of our practices are still providing telephone support and advice, so give us a call and one of our dentists will do their best to help you.

If the dentist offers you a prescription over the phone, this will be sent to your local pharmacy, and another person can collect this on your behalf.

Many practices are providing telephone support and advice. So, whether you’re an existing patient or your normal dentist is closed, find your local Bupa Dental Care practice and give us a call. Our dentists will do their best to help you.

If the dentist offers you a prescription over the phone, this will be sent to your local pharmacy, and another person can collect this on your behalf.

If you have a dental emergency, please call your local practice to speak to a dentist. If you’re not currently a patient at a Bupa Dental Care practice you can still call us. We may prescribe medication, or if needed, book you in to see a dentist for treatment.

Appointments MUST be made in advance. Please do not arrive at a practice without a prior appointment.

Patients should visit A&E if they have jaw swelling that is causing difficulty in breathing or swallowing, uncontrolled bleeding or facial trauma.

Visit our blog post on, ‘What is defined as a dental emergency during the coronavirus outbreak’, for a full list of symptoms that qualify you to contact your local practice as soon as possible.

You’ll also find a section on severe emergency symptoms, which would require you to go straight to A&E. Please note, you should only call 111 or visit A&E if you have one of the symptoms listed in this section.

Urgent Dental Care sites were set up to treat patients with a dental emergency with a broader range of services whilst other practices were closed to offer NHS dental care to both NHS and private patients. From Monday 8th June, dental practices in England can re-open for routine care, so you should be able to be seen at your own dental practice instead of an Urgent Dental Centre.

Dental payment schemes (such as DenPlan or Practice Plan) allow you to spread the cost of certain treatments by paying a set amount each month. It’s important to keep paying, so your dental benefits aren’t impacted. Many practices are now offering routine dental care, so please contact your local practice and we will book you in if we can.

If you have any further questions regarding your payments, please contact the plan provider directly. If your plan is provided by your employer, you should speak to your workplace directly.

If you are mid treatment and are worried about a change in your financial situation due to COVID-19, contact your credit provider and ask them to explain your options.

From Bupa Dental Care

The health, wellbeing and safety of our patients, their families and our people remain our top priority at Bupa Dental Care. We’d like to thank our patients for their understanding during this unusual time.

If you’re experiencing a dental emergency find and contact your local practice who can offer telephone support and advice to patients and arrange an appointment with a dentist if needed.

^ We may record or monitor our calls.

Bupa Dental Care is a trading name of Oasis Healthcare Limited. Registered in England and Wales number: 03257078. Registered office: Bupa Dental Care Vantage Office Park, Old Gloucester Road, Hambrook, Bristol, United Kingdom BS16 1GW.

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