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Frequently asked questions

We understand you may have questions about our COVID-19 safety tariff, so we’ve put together the answers to some of the most commonly asked questions, relevant to both existing and new-to-Bupa patients who may be looking for further information.

The COVID-19 safety tariff is chargeable to all private appointments.

Depending on the nature of your appointment, you will be asked to pay either £5 or £15 per private appointment. Please refer to the table above to see a breakdown of which cost applies to which treatment.

No, our safety tariff is a temporary measure. As you can imagine, since the COVID-19 outbreak began, there has been an increased global demand for PPE which has increased costs. We are constantly working with our suppliers to reduce this.

We regularly review our tariff and are committed to keeping costs to a minimum, without compromising safety. We have already reduced the tariff since it was first introduced and will continue to do so when possible.

We’ve reviewed the costs of PPE to see if we can cover it without passing the increase onto our patients however since the COVID-19 outbreak began, the cost for PPE has increased significantly. In addition, the Government advised that enhanced PPE must be worn for all treatments.

Unfortunately, it is not sustainable for us to absorb this cost. We would not be able to keep our practices open if we didn’t pass this cost on to our patients.

For complete transparency, we have introduced a separate safety tariff. Other dentists may be passing the PPE cost onto you in other ways.

We regularly review our tariff and are committed to keeping costs to a minimum. We have already reduced the tariff since it was first introduced and will continue to do so where possible.

We wish we didn’t have to pass this cost to you, but it’s for everyone’s safety.

Before the COVID-19 outbreak, PPE requirements were significantly less than they are today, so the cost of PPE would have been covered in your subscription.

However, the cost of the PPE we used prior to the COVID-19 outbreak has increased significantly. In addition, the Government has advised that enhanced PPE must be worn for all treatments and services. These increased costs and additional PPE requirements were not factored into your subscription plan payments.

This was a highly unforeseen change and unfortunately, we need to pass this cost onto you, to be able to safely provide the same level of dental care.

We regularly review our tariff and are committed to keeping costs to a minimum. We have already reduced the tariff since it was first introduced and will continue to do so when possible.

We hope you can understand why we’ve introduced this tariff. It was a difficult decision, but it really is for everyone’s safety and if we didn’t charge it, we wouldn’t be able to keep our practices open.

Your dental insurance covers certain treatments and services, but the new safety tariff may not be covered. You will need to check with your insurer if it’s included in your benefit limits.

We’re pleased to let you know that for Bupa Dental Insurance customers, we’re covering the cost of PPE for treatment up to benefit limits until the end of 2021. This means we will pay for the cost of treatment and the additional PPE costs out of the relevant treatment benefit, if it is within benefit limits. For more information please contact the Insurance team on 0800 237 777.

The Government subsidises NHS care and has made extra allowances to cover the cost of the extra essential PPE our clinicians need to wear to treat you. Therefore, there is no additional charge to you for NHS treatment. Please be assured that the appropriate level of PPE will be worn for any treatment.

Our clinical teams are wearing specific, industry-approved levels of PPE, which has been sourced specifically to ensure your safety and the safety of our clinical team.

We are asking all patients to use antibacterial hand wash when arriving and leaving the practice. If you have allergies or sensitive skin, we can allow you to use your own, but we prefer if you can use the one provided where at all possible.

We are also asking all patients to wear a paper mask, which we will provide. You can wear your own if you prefer.

Using your own antibacterial hand wash or mask will not reduce the COVID-19 safety tariff.

The COVID-19 safety tariff is applicable to all, and does not differ for under 18s. The enhanced levels of PPE are treatment specific and do not differ by the age of patient.

We'd like to advise patients that many images and videos used throughout our website were taken and produced before the COVID-19 outbreak. Therefore social distancing rules and extra levels of PPE are not displayed.

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Bupa Dental Care is a trading name of Oasis Healthcare Limited. Registered in England and Wales number: 03257078. Registered office: Bupa Dental Care Vantage Office Park, Old Gloucester Road, Hambrook, Bristol, United Kingdom BS16 1GW.

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