Member assistance
Whatever you need you can count on us
Work, life and health
Whether you want advice on dealing with stress or developing your confidence or simply have a personal matter which you want some help with, we have a whole range of information which can help you overcome any issues that may impact your work or personal life.
Talk to a counsellor
If something is worrying you or causing you stress or upset, then we’re here to help. Our qualified counsellors are on hand 24 hours a day, 7 days a week to help you resolve your problems and help you get your life back on track.
Employer and manager resources
We know how challenging it can be for managers who have to support a team, which is why we’ve included information and guidance to help tackle issues effectively.
We're here for you
We all have times in our life when we need a little extra support. If you’re eligible for Member Assistance via your company, your employer has teamed up with Bupa to provide a service that’s there to help you take care of your mental health and wellbeing.
Bupa Member Assistance is confidential; we won’t tell your employer or anyone else that you’ve called. The only exception to this is if we think you or someone else may be at risk or if we are legally obliged to do so. We will always try to sensitively discuss this with you before contacting anyone else. Remember, no problem is too big or too small to discuss. We recommend getting in touch sooner rather than later so issues don’t become overwhelming.
The service is available to you, your spouse or partner and any dependants over the age of 16† living at home with you.
For free confidential advice and support, please call 0800 269 616^
From Ireland: 1800 409 710^
International number for eligible members calling outside the UK: +44 1315880321
†Dependant family within the same household only. We are unable to provide individual counselling to dependants under the age of 16; however we can point them in the right direction for support available to them. Minimum age may differ depending on your policy.
Giving you practical help and support
We have a team of information specialists with different areas of expertise on-hand to give you the facts you need to make informed decisions.
This includes:
- money management
- consumer rights
- landlord disputes
- parenting
- divorce
- careers and training advice
- family and relationship advice
- issues relating to coronavirus, such as sleep, self-isolation, bereavement and more
Please note this is an information only service.
In addition, if you have access to Bupa Premier or Healthy Minds products you can also access:
Child and dependant care
You’ll have access to a dedicated support service giving you empathetic and expert information on a whole range of issues relating to the care of children and other dependants. This includes recommending child and elderly care options in your local area and you don’t have to give your real name.
Health advice
As a Bupa member, if you have any queries or questions about your health, you can call our confidential 24-hour Bupa Anytime HealthLine‡. Our qualified nursing team have the time to listen and the skills to help, whatever your question or concern.
Self help tools and useful information
Listen to our healthy mind podcasts
In our Healthy Me podcast series, you can hear tips from experts about how to improve your wellbeing through small, everyday changes to your habits and behaviours.
Mindfulness, try it out with our podcasts
You can practice mindfulness anywhere at any time; it’s all about paying attention to the present moment. Our Health Information blogs have a host of mindfulness activities for you to try.
Looking for more help and advice?
Access the latest guidance and answers to frequently asked health questions
Frequently asked questions about coronavirus
Check if you have coronavirus symptoms
Get the latest health advice from the NHS on what to do if you think you may have symptoms of, or have been exposed to, coronavirus (COVID-19).
Looking for mental health support?
We’ve also created lots of useful information about mental health and wellbeing. Anyone can use it, even if you don't have health insurance with us.
Mind
Mind have created an information hub to help support your mental wellbeing during the coronavirus pandemic.
This includes practical advice on coping with changes in work routines and tips for employers supporting their employees.
For free confidential advice and support, please call:
0800 269 616^
Or from Ireland:
1800 409 710^
International number for eligible members calling outside the UK +44 1315880321
^ Calls may be recorded and to maintain the quality of our service we may monitor some of our calls, always respecting the confidentiality of the call.
Bupa Employee Assistance Programmes are provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ.
‡ Bupa Anytime HealthLine is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Bupa Anytime HealthLine is provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London EC2R 7HJ
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ
