What prompted your visit to Bupa Dental Care Plymstock?
I was at home enjoying a delicious snack of cheese and crackers, when I realised that I’d lost part of one of my back teeth. It had been filled before, so I thought I had just dislodged the filling.
Luckily, it was pain free. But then I realised my dentist wasn’t open for routine treatment due to lockdown. After a few days of worrying about what to do, I decided to call Bupa Dental Care Plymstock for advice.
The helpful receptionist said unfortunately they were unable to offer treatment at that time, but were hoping to re-open soon. She then kindly put my name on a list to be contacted when they re-opened.
Three weeks later, I had a phone call inviting me in for an appointment to see my usual dentist to assess my tooth. This came as a welcome relief!
Was anything different prior to your dental appointment?
Yes, the dentist sent me a health questionnaire online to complete and return before my appointment. It was quite a lengthy form, which included some simple health-related questions. It allowed me to answer the questions you typically get asked by the dentist and prevented me having to fill in a physical form at the practice. It worked well and I was more than happy to fill it in.
Were you told about the new COVID-19 safety measures upfront?
Yes. The receptionist explained that my dentist wouldn’t be able to use any drills or sprays due to aerosol risk. I was also told to expect several new measures in practice, such as temperature checks, additional PPE, social distancing rules and so forth. It was very reassuring and easy to understand.
She confirmed that I would be expected to pay a £7 PPE tariff due to the huge increase in costs and enhanced materials.
I felt the measures were thorough and necessary given everything that’s happened due to COVID-19 and was just happy that the practice was able to see me.