Bryer Wallace, Knightsbridge

At Bryer Wallace Belgravia we offer pediatric dentistry, orthodontics, facial aesthetics including a focus on regenerative medicine, and oral surgery as well as hygiene. Bryer Wallace Belgravia is the specialist referral site, but we also have Bryer Wallace Knightsbridge which is just a short 5-minute walk away. There we house most of our general dentists. They've also got hygiene and perio and endo specialisms, but mostly they will refer their patients for any of their ortho, oral surgery, or pediatric needs. That's how we work really closely together, so we're super lucky to have that really close relationship. We aim to put the patient at the heart of everything we do and give them the best care from the moment they enter to the moment they exit. As a practice, we really believe in connected care. So for us, it's a one-stop shop. You come to Bryer Wallace and from the moment you enter to the minute you exit, you'll be cared for—whether it's from the receptionist or from the dentist. We believe in gold standard patient care. We're super lucky with our location because we're really accessible. We have Knightsbridge tube station just a short walk away, as well as Sloane Street and Victoria station. So we really are in the centre of everything and, as I said before, only 5 minutes away from our sister practice, which is amazing. We're very fortunate in the sense that we have a beautiful practice. It's really modern and spacious, so it provides our patients with a really calming environment, which I think is essential to ensuring that they have a great journey and a great experience with us. At Bryer Wallace, we're also very lucky to have an on-site lab. The benefits of that are that when you're seeing the clinician, if adjustments need to be made, it can be done quite quickly. Also, you can have the technician come to the surgery and give expert advice, which is a great benefit for our clinicians. Being a specialist referral centre, most of our patients are referred by other treating dentists. However, patients can self-refer as well. So if they would like to book online for a consultation, they're able to do that via our website really easily. At Bryer Wallace, we obviously welcome new patients, but we also pride ourselves in having patients that have been here for many years. We have generations of families that attend Bryer Wallace—even sometimes when they've moved out of London, they still come. We have many patients that fly in to come and see us. I believe that is because the clinicians that I manage—which I'm very privileged to manage—really care about our patients and giving them the best service and the best clinical skill that they have as well.

My name is Charlie Steer. I'm a general dentist at Bryer Wallace Knightsbridge. I offer general checkups, general fillings, crowns, and veneers if needed. However, I spend most of my time doing composite bonding. It's always important that patients can sort of envisage the end result before they get started, and there are a few different ways that we try to give them an idea. In the initial appointment, when we take our records, we'll take photos, x-rays, and scans. Then there are basically two ways we can show them what they can get. We can either show them on a photo—either on a computer or by drawing on an iPad for them—so they get an idea of the new shapes that would be involved. Or, a really good way to do it, especially with composite work, is to actually put the composite onto the teeth without any glue. Then we can show them an idea of what it would look like before they commit to going ahead with treatment. I think the important thing to teach patients is that you want to do everything in a healthy way. You don't want to rush things. You don't want to drill anything unnecessarily. You want to make sure everything's done properly and thoroughly in a healthy way so it lasts a long time.

I'm Lawrence Smith. I'm a restorative cosmetic dentist and also do implants. I concentrate on full mouth treatment where perhaps other dentists are unable to do the comprehensive treatment plan and they solely look tooth by tooth. But when it gets a bit more complicated, they will refer to a restorative dentist that will look at the mouth as a whole. I also do a lot of cosmetic work, whether that be bonding or porcelain veneers. And then when someone has lost a tooth and it needs to be replaced, we will bone graft and place implants as well. If they come in for a general checkup and we see there's a clear issue with perhaps erosion or caries, then fundamentally we need to sort that before we get ahead and do all the cosmetic work. So that involves looking into their habits, into their lifestyle, and saying, “Look, can we tweak things a little bit and get things better from a health point of view before we go to the cosmetic point of view?” The first couple of appointments, I don't think we'll ever pick up a drill or do anything to the teeth, because it's me getting to know the patient, the patient getting to know me. I use the analogy of building a house—you don't just pick up the bricks. You've got to get your surveyors in, get your architectural drawings, and have a discussion together.