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Our COVID-19 safety tariff

Our clinicians have always worn personal protective equipment (PPE) to treat you, but since the COVID-19 outbreak, the demand for PPE has increased costs dramatically. In addition, the Government has advised that enhanced PPE must be worn.

Unfortunately, we’ve had to introduce a safety tariff that will be applied to each private appointment, adjusted to the level of PPE required for your treatment.

We have introduced a separate tariff (as opposed to rolling out a blanket price rise across all treatments), so you can clearly see how much the enhanced PPE costs.

This is a temporary measure. We are committed to keeping costs to a minimum and hope to reduce this further as the cost for PPE reduces, or the need for enhanced safety measures decreases or are no longer needed.

Help and advice from Bupa Dental Care

We understand you might need further guidance on maintaining your oral health while you can’t see a dentist, and how to keep smiling right now. So, we’ve put together some helpful advice, including managing dental pain at-home, and maintaining a healthy and happy smile during the coronavirus (COVID-19) pandemic.

Wider guidance on staying healthy during COVID-19

As well as looking after your oral health, we want to help you keep your body and mind healthy and happy. Read advice on looking after yourself during the coronavirus (COVID-19) pandemic, including caring for your physical and mental health.

Frequently asked questions

We’re delighted that all our practices are open again for face-to-face care. Although, in accordance with Government guidelines, we’re providing different levels of care across the UK.

Please understand that we’re prioritising emergencies and patients with the greatest need, so it might take us a little longer to schedule your appointment than usual.

We understand you may have some questions, so we’ve put together the answers to some of the most commonly asked, relevant to both existing and new-to-Bupa patients who may be looking for help.

Whether you’re an NHS or private patient, existing or new, if you have a query, you can also message us on Facebook or Twitter where we have a team waiting to answer your questions.

All of our practices are open for face-to-face care and we’re welcoming patients in line with the latest Government guidance.

There are many patients getting in touch, so we’re prioritising appointments based on patient need. We may have to limit our services or temporarily close practices by exception, so please check your local practice's page for more information.

Maintaining our new safety measures also means we can’t see as many patients each day. We’re managing our diaries as best we can and contacting patients as soon as possible, but please be aware that it might take us a little longer to schedule your appointment. If you have any concerns or are eager to speak to us, please contact your local practice.

We kindly ask that you do not visit your local practice in-person without a pre-arranged appointment.

All our practices are open for face-to-face care. Although, in line with Government guidelines, we’re providing different levels of care across the UK.

You may be wondering why the levels of care vary across the UK. Dentistry is regulated differently across England, Wales, Scotland and Northern Ireland, which means the advice from the Government and regulatory bodies can differ in each region. Currently, the levels of face-to-face care available are:

England, Wales and Northern Ireland: All our practices in England, Wales and Northern Ireland are open for face-to-face care. There are many patients getting in touch who want to see us, so we’re prioritising appointments based on patient need.

Scotland: Our private practices in Scotland are open for routine care. Our practices that provide both private and NHS services can offer some private treatments and limited NHS care following a patient assessment (this is an NHS requirement). We expect to provide more services in the near future. Please understand that initially, we’re prioritising emergencies and patients with the greatest need.

Please note: If you’re in an area of Scotland with Tier 4 restrictions, we may have to limit our services. Please check your local practice’s page to see what services they can provide.

All of our practices are open for face-to-face care and we’re welcoming patients in line with the latest Government guidance.

There are many patients getting in touch to book appointments, so we’re prioritising appointments based on patient need. Please bear with us if we can’t book you in as quickly as we normally would.

Please visit your local practice page to contact your dentist and understand the level of care they’re able to provide.

We want to reassure you that, in-line with Government guidance, our practices across the UK remain open and the majority unaffected by local COVID-19 restrictions in place in some areas. We may have to limit our services or temporarily close practices by exception, so please check your local practice’s page.

Our practices in England, Wales and Northern Ireland are open and are taking appointment bookings.

Our private practices in Scotland are open for routine care. Our practices that provide both private and NHS services can offer some private treatments and limited NHS care following a patient assessment (this is an NHS requirement). Please get in touch with your local practice if you’d like to make an appointment.

There are many patients getting in touch, particularly those who have been in pain, or are experiencing a dental emergency. Please understand that we’re prioritising emergencies and patients with the greatest need, so it may take us a little longer to book you in than usual.

Many of our practices are accepting new private patients. Please contact your local practice to enquire about availability.

We understand it’s a difficult time for patients who have been unable to attend follow-up appointments for their ongoing, routine dental treatment.

In England, Wales and Northern Ireland our practices are calling patients to re-book appointments, but you can of course reach out to your local practice if you prefer. There are many patients getting in touch who want to come back and see us, so we’re prioritising appointments based on patient need. Please bear with us if we can’t book you in as quickly as we normally would.

If your practice is in Scotland, we are open and providing both private and NHS services. We can offer some private treatments and limited NHS care following a patient assessment (this is an NHS requirement). We’re prioritising emergency appointments and those with the greatest need and expect to provide more services in the near future.

Whether you’re an existing patient or new to us, if you need any support, you can get in touch with one of our practices and we'll gladly help.

Following the COVID-19 outbreak, we’ve taken the essential decision to put extra patient protection measures in place based on the best available evidence. This is to ensure your safety so you can continue to visit your dentist with full peace of mind.

When you next come into practice, there will be some additional safety enhancements – find out more in our COVID-19 safety charter.

We’ll be asking every patient that visits us to follow a few simple steps – our teams will explain everything to you when you book.

If you would like to know what to expect when you next come into practice, please watch our what to expect video, which will talk you through the new safety measures in place to keep you safe.

To protect you and our teams, there are a number of new safety measures we’ve introduced and would like you to follow if you’re visiting one of our practices. Please see our COVID-19 safety charter for further information.

You can also watch our what to expect video, which talks you through the new safety measures in place in our practices, to keep you safe.

We completely understand you may be more nervous about visiting the dentist than normal.

The truth is your visit will be different. There will be more safety measures in place and consequently, our practices may feel more ‘clinical’. Our dentists, hygienists and nurses will be wearing more safety clothing and face wear, and our reception teams will be behind screens and wearing masks too. We’ll also ask you to use hand sanitiser and wear a face mask while in practice (these will be provided), but it’s only for everyone’s protection. Of course, in reality, underneath the protective equipment, it’s still the same practice team providing your dental care.

Our what to expect video clearly outlines the new measures we’ve taken to keep you, and us, COVID-safe.

If your child is visiting the dentist, you may want to have a chat with them beforehand to explain that things might be a little different than last time they visited. But explain that there’s absolutely nothing to worry about. You could run through some of the simple steps to follow when visiting the practice to help them to understand what’s going to happen.

Most appointments last between 15-30 minutes. Please let the practice know if you’re particularly anxious, and they will do their best to look after you once you arrive.

When you make an appointment, please let the team know you fall into the ‘vulnerable people’ category and what, if any, extra assistance you need when you visit.

You may also be reassured to know that we’ve introduced extra safety measures to keep everyone as safe as possible - please take a look at our COVID-19 safety charter or watch our what to expect video for full details.

If you’d rather not visit us in practice, our practices are still providing telephone support and advice, so give us a call and one of our dentists will do their best to help you.

If the dentist offers you a prescription over the phone, this will be sent to your local pharmacy and another person can collect this on your behalf.

If you have a dental emergency, please call your local practice to speak to a dentist. We can book you in for treatment if needed and provide telephone support and advice. If you’re not currently a patient at a Bupa Dental Care practice, you can still call us and we’ll be happy to help.

Appointments MUST be made in advance. Please do not arrive at a practice without a prior appointment.

Patients should visit A&E if they have jaw swelling that is causing difficulty in breathing or swallowing, uncontrolled bleeding or facial trauma.

Visit our blog post on, ‘What is defined as a dental emergency during the coronavirus outbreak’, for a full list of symptoms that qualify you to contact your local practice as soon as possible.

You’ll also find a section on severe emergency symptoms, which would require you to go straight to A&E. Please note, you should only call 111 or visit A&E if you have one of the symptoms listed in this section.

14. I have a payment scheme such as Denplan, how does this work during COVID-19?

Dental payment schemes (such as Denplan or Practice Plan) allow you to spread the cost of certain treatments by paying a set amount each month. It’s important to keep paying, so your dental benefits aren’t impacted. Our practices are open again, so please contact your local practice and we will book you in.

15. I’m paying for my treatment using finance and am concerned about ongoing payments. What support is available to me?

If you’re mid-treatment and are worried about a change in your financial situation due to COVID-19, please contact your credit provider and ask them to explain your options.

From Bupa Dental Care

The health, wellbeing and safety of our patients, their families and our people remain our top priority at Bupa Dental Care. We’d like to thank our patients for their understanding during this unusual time.

If you’re experiencing a dental emergency find and contact your local practice who can offer telephone support and advice to patients and arrange an appointment with a dentist if needed.

We'd like to advise patients that many images and videos used throughout our website were taken and produced before the COVID-19 outbreak. Therefore social distancing rules and extra levels of PPE are not displayed.

^ We may record or monitor our calls.

Bupa Dental Care is a trading name of Oasis Healthcare Limited. Registered in England and Wales number: 03257078. Registered office: Bupa Dental Care Vantage Office Park, Old Gloucester Road, Hambrook, Bristol, United Kingdom BS16 1GW.

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