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Bupa Smile Plan

What is Bupa Smile Plan?

Bupa Smile Plan is a subscription product that allows you to cover the cost of preventative dental care with bite-sized monthly payments.

It’s an annual plan of regular private dental care consisting of routine check-ups and hygiene appointments. It includes routine monitoring X-rays when clinically required. As a Bupa Smile Plan holder, you can also save 10%on a range of dental treatments.

The cost of these routine appointments is spread across 12 equal and manageable monthly payments, making budgeting easier and saving you money on any clinically necessary routine monitoring X-rays. Get started and discover the price at your practice.

 

How much does it cost?

Your monthly payments are calculated by adding the cost of 2 check-ups and 2 hygiene appointments at your practice and dividing by 12, we then round to the nearest 50p.


You pay the same amount each month, so you don’t have to pay for your appointment costs all in one go, helping you budget.

How do I pay?

The 12 monthly payments are collected via direct debit.

Registration fee

A one-off registration fee of £10 is payable and this will be taken around the time of your first monthly payment, so other than a small set-up fee, you don't pay any extra for splitting the cost and you get additional benefits. Please check with your local practice for details.

Treatment pricing

Here is an example of how your monthly payment is calculated. These are average costs shown for illustrative purposes only and will vary by practice.

Simple sign-up

Bupa Smile Plan is quick and easy to set up, either online, on the phone, or in person at the practice:

Online

On the phone or in person at the practice

Your contract of care is between you and Oasis Dental Care Ltd, trading as Bupa Dental Care, which operates your Bupa Dental Care practice. Your terms and conditions (your Agreement) will be available in the Bupa Smile Plan portal, along with all the details of your plan. You will receive a copy of your Agreement together with your plan summary document in the online portal, which will have the details of your plan.

Your payments will be collected via direct debit and sent to your dental practice to carry out treatment and provide continuing care. Bupa Dental Care will appear on your bank statement.

You will pay monthly via direct debit to cover the annual cost of your plan, helping you to budget for your dental care and attend regular check-ups.

Your Bupa Smile Plan monthly fee is aligned to the private treatment costs at your practice. Your monthly payments are calculated by taking the cost of the number of check-ups and hygiene appointments included in your plan, as stated in your Agreement, and splitting this into 12 bite-sized payments making budgeting easier and saving you money on any clinically necessary routine monitoring X-rays. A one-off registration fee of £10 applies upon joining.

The fees are reviewed annually and are linked to the cost of treatment in your practice. If we need to make changes to the cost of your plan, you will receive a minimum of 30 days’ notice of any change to your fee.

Your Bupa Smile Plan gives you access to:

  • 2 check-ups
  • 2 hygiene appointments for a scale and polish
  • Routine monitoring dental X-rays, as and when required (up to 2 per year)
  • Preventative dental advice
  • Plus 10% off selected private dental treatments

The following are excluded from Bupa Smile Plan: restorative dental treatments, including fillings, crowns, bridges or dentures; laboratory fees and prescriptions; specialist treatment or referrals; orthodontics, implants or cosmetic treatment; sedation fees; treatment carried out by someone other than your registered practice team. Please consult the Agreement for a full list of exclusions.

Your Bupa Smile Plan covers your regular check-up and dental hygiene needs as well as a 10% discount on selected private dental care treatments. Full list of inclusions: additional X-rays (in your dental practice), fillings, inlays/onlays, gum disease treatment (non-surgical), oral hygiene and disease prevention, tooth extractions (non-surgical), dentures, bridges, crowns, emergency consultation with your dental provider.

The following treatments are excluded from the 10% discount: mouthguards/gumshields, dental implants and implant-related treatments, orthodontic treatment (braces/aligners), veneers, cosmetic bonding, endodontics and root canal treatments, oral surgery and gum surgery, sedation, teeth whitening, facial aesthetic treatments (botulinum toxin and fillers), third-party costs such as laboratory fees, X-rays carried out by a third-party provider, consultations and treatments carried out by a specialist. The 10% discount does not apply to any applicable COVID-19 tariffs.

No, the cost of your plan is based on the number of check-up and hygiene appointments and does not include charges for additional PPE that might be required during a new COVID-19 outbreak or other similar events in the future. Your practice will let you know in advance of any additional charges.

Your Bupa Smile Plan benefits are available over a full 12-month period from the date of your first payment. Please ensure you contact your practice and receive your treatment within that period as your treatment allowance will reset and any unused treatments cannot be taken in the following 12-month period.

If you need to update any of your personal details (address, bank account etc.), simply log in to your account on the Bupa Smile Plan online portal and follow the easy instructions.

If you need to change your Bupa Dental Care practice, please speak to your practice team. They can help you find an alternative Bupa Dental Care practice offering Bupa Smile Plan and, if you’re happy with the price at the new practice, transfer your plan.

If you are setting up more than one plan, eg, one for yourself and one for your partner, you will need to use a separate email address for each patient.

Your Bupa Smile Plan agreement is between you and your Bupa Dental Care practice. Whilst we would expect you to receive your ongoing care from your usual dentist, it may be necessary for another Bupa dentist to care for you from time to time due to extenuating circumstances. If your dentist changes permanently, we will notify you by email.

Your Bupa Smile Plan agreement is between you and your Bupa Dental Care practice. Whilst we would expect you to receive your ongoing care from your usual dentist, it may be necessary for another Bupa dentist to care for you from time to time due to extenuating circumstances. If your dentist changes permanently, we will notify you by email.

Yes, you can cancel your Bupa Smile Plan for any reason during a 14-day cooling-off period after signing up. If you have made a payment within your cooling-off period and you change your mind, please let us know straight away. Your first monthly payment will be refunded to you, minus the registration fee you have been charged, providing you have not received any treatment in this time.

After your 14-day cooling-off period has finished, there is a minimum 3-month term from the commencement date of the plan. After this period, you can cancel at any time by contacting your practice and providing 30 days’ written notice.

We expect every part of your experience with Bupa Dental Care to reflect our high standards of customer care. If we have not met your expectations, please contact your local Practice Manager in the first instance. If you are not satisfied with the response from your local Practice Manager, please see our complaints process for further information about how we can help.

Terms and conditions:

1. Applicants must be aged 18 or over.

2. A COVID-19 tariff may apply to specific appointments in your treatment, which you will be notified of beforehand.

3. The 10% discount does not apply to any applicable COVID-19 tariffs’

Bupa Smile Plan agreement



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Bupa Dental Care is a trading name of Oasis Dental Care Limited. Registered in England and Wales No: 00478127. Registered office: Bupa Dental Care, Vantage Office Park, Old Gloucester Road, Hambrook, Bristol, United Kingdom BS16 1GW.

Oasis Dental Care Limited has a number of trading names including Bupa Dental Care. For a list of all our different trading names please follow this link.

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