Improving our digital service for clients

26 March 2021

At Bupa, we’re committed to continually improving the service we provide for our clients and intermediary partners through Bupa Connect. Following on from our recent announcement that scheme administration reports will be available on Bupa Connect from April, we’re happy to inform you of some further improvements.

We’re going paperless

To make things more convenient and accessible for our customers, we’re now changing the way we send invoices to our SME health and dental insurance customers.

From April, invoices will no longer be available via post as we are moving to our online platform, Bupa Connect. This will provide customers with easy access in just a few clicks and they’ll receive a notification each time an invoice is available to view.

In addition to invoices, if a client would like to go paperless for their policy documents and receive them through Bupa Connect, they can.

We’ll be contacting SME health and dental insurance customers in the next couple of weeks to inform them of the changes. To view the communication they will receive please click here (PDF, 0.2MB).

This functionality will also become available for corporate clients later in the year so keep an eye out for that announcement.

Live support through Webchat

Whether you are new to Bupa Connect or not, from time to time you may have a question about how something works or where you can access information. That’s why we’re launching a webchat function on Bupa Connect from April so that you and your customers can get live support there and then rather than having to call your Bupa contact or the Bupa Connect support line.

If you have any questions regarding any of the new functionality on Bupa Connect please contact