Residential care
As you get older it’s common to need extra support to carry out everyday tasks. That’s where residential care can help.
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Get the support you need.
Whether it’s a helping hand when you need it or you’re finding it increasingly difficult to cope at home, our residential care homes can provide you with the level of support you need. Our care homes offer accommodation, meals and personal care, tailored to your individual tastes and requirements.
About our care homes
All of our care homes are slightly different, with their own individual style, but you can expect to find the following:
- Expert, personal care and support 24-hours a day
- Comfortable, homely accommodation
- Daily activities to keep you active and stimulate the body and mind
- Freshly-prepared, nutritionally balanced meals throughout the day
- Laundry and cleaning services
Our homes are there to give peace of mind for you and your loved ones.
We’ll provide the support needed to make everyday tasks manageable.
Our people
Our person-centred approach means you’ll be respected as an individual and treated with dignity during your stay. When you arrive we’ll work with you to create a personal care plan, tailored to your needs and wishes.
From our care assistants to the housekeepers, you’ll find teams of skilled, experienced staff that look after all the different aspects of running our homes and taking care of our residents around the clock.
We also have chefs in our homes who prepare fresh tasty meals for residents, which are packed full of delicious ingredients. When we create your tailored care plan we’ll find out your favourite dishes and any dietary requirements to make sure the chef is aware of these and can cater to them.
Rosie’s story
It’s hard to know what’s involved when looking for care. We follow Rosie’s journey and how she helped her mum into a care home. This story is fictional with realistic examples that help to demonstrate how the process works.
You’ll see Rosie dotted around these pages, see her full story here
Help when you need it
Choosing a care home can be stressful, especially if you've never done it before. Where do you start? Well, right here. Our helpful, understanding care advisers offer free advice on anything from funding to finding just the right home.
Call a customer care adviser on 0345 600 4622^
Ask us to assess your situation and talk to you about paying for care, and how funding works.
Find care homes that might be right for you, and book one or more visits.
^ Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sundays and bank holidays. Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. We may record or monitor our calls.
Arranging care can be stressful, we’re here to help
If you’re struggling to find the information you need or you’re unsure on what the next steps are, we can help. Based in Leeds, our small team provides free advice and support, six days a week.
Danny
Customer Care Team Manager
Kerrie
Customer Care Team
Emily
Customer Care Team
Ashley
Customer Care Team
Jacqui
Customer Care Team
Keith
Customer Care Team
Call the Customer Care Team for free advice and support, 6 days a week.
0345 600 4622^
^ Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sundays and bank holidays. Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. We may record or monitor our calls.
