Palliative care
End of life care – often called palliative care – is designed for those with a life limiting illness to help relieve symptoms, manage pain and improve their quality of life.
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We want to help you live as well as possible.
Some of our care homes offer palliative care, where a dedicated team of nurses provide around-the-clock care in a calm and comfortable environment for every resident. We understand that illnesses affect everyone differently, so we work with our residents to tailor their palliative care to their individual needs.
Our goal is to improve the quality of life for both your loved one and their family, as it can be a difficult and emotional time when someone close to you is seriously ill. So our care homes offer support to help you cope during your loved one’s care.
Our palliative care focuses on:
- Helping our residents by managing the physical symptoms of their condition
- Improving quality of life for the resident and their family
- Providing around-the-clock care in a calm and comfortable environment
- Understanding and respecting your loved one’s wishes from the start
- Providing continuous support for the family
What to expect
If you choose for your loved one to receive palliative care within one of our care homes, we’ll develop a care plan which will make sure all their needs are met. It’s our goal to make sure your loved one has the best quality of life throughout their stay with us whilst providing those close to them with the support, advice or opportunity to talk, during such an emotional time.
Rosie’s story
It’s hard to know what’s involved when looking for care. We follow Rosie’s journey and how she helped her mum into a care home. This story is fictional with realistic examples that help to demonstrate how the process works.
You’ll see Rosie dotted around these pages, see her full story here
Help when you need it
Choosing a care home can be stressful, especially if you've never done it before. Where do you start? Well, right here. Our helpful, understanding care advisers offer free advice on anything from funding to finding just the right home.
Call a customer care adviser on 0345 600 4622^
Ask us to assess your situation and talk to you about paying for care, and how funding works.
Find care homes that might be right for you, and book one or more visits.
^ Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sundays and bank holidays. Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. We may record or monitor our calls.
Arranging care can be stressful, we’re here to help
If you’re struggling to find the information you need or you’re unsure on what the next steps are, we can help. Based in Leeds, our small team provides free advice and support, six days a week.
Danny
Customer Care Team Manager
Kerrie
Customer Care Team
Emily
Customer Care Team
Ashley
Customer Care Team
Jacqui
Customer Care Team
Keith
Customer Care Team
Call the Customer Care Team for free advice and support, 6 days a week.
0345 600 4622^
^ Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sundays and bank holidays. Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. We may record or monitor our calls.
