We’re changing our teams to better support you

23 April 2021

We’re always looking for ways that we can better support both our intermediary partners and clients. Following on from recent announcements about the introduction of scheme reporting and paperless invoices and documentation in Bupa Connect, as well as the launch of webchat functionality, we’re happy to now launch a new team aimed at improving the service we provide.

Based on feedback, we appreciate that response times for general queries is something that you wanted us to improve.

With this in mind we are happy to launch our new Business Support Hub team, who will be focused on providing you and your clients with support when you need it.

Passionate about taking ownership and offering a first-time resolution, The Business Support Hub team will bring together the Bupa Connect and Business Partner service teams and they will be happy to assist you with any queries via webchat, email or phone.

Should you have a query, please feel free to contact the Business Support Hub team on businesssupporthub@bupa.com or via the webchat function on Bupa Connect.