Discover how Bupa Blua Health prescriptions work.

Can I get a prescription?

Yes. During your appointment, the clinician will assess if you need a prescription.

If you need a prescription, the clinician will send you a notification asking if you want to collect your prescription from a pharmacy or have it delivered.

How do Bupa Blua Health prescriptions work?

A clinician may decide to issue medication to treat sudden or short-term conditions. If they do, they will create a prescription during your appointment.

After your appointment, you'll get a notification in the app and be asked to choose if you:

  • Want to collect your medication from a pharmacy of your choice.
  • Want your medication delivered to you – this service is provided by Phlo, an online pharmacy that allows you to order, manage and track your medication delivery straight to your door.

You'll have to pay for private prescriptions and any applicable delivery charges if you select that option. The price of a private prescription varies depending on the type of medicine and the pharmacy you choose.

You may be refused a prescription if we think it's not safe or legal to do so.

Can I get prescribed medications using Bupa Blua Health?

Yes, the registered GPs, Advanced Nurse Practitioners and Pharmacists can all provide private prescriptions which means you have to pay for the medication. The prescriptions can be collected from a local pharmacy or delivered to you for a small delivery charge.

Can I get my regular contraception through Bupa Blua Health?

We can usually prescribe up to one month's supply of your usual contraception pills.

It may be possible to get a longer supply of up to six months if you can provide us with the following:

  • Agree to us sharing information with your registered NHS GP practice.
  • A recent blood pressure reading (you can get this done at your local pharmacy).
  • Your weight/height.

This does, however, depend on the judgement of the clinician you see.

Do you offer a repeat prescription service?

In order to obtain a repeat supply of medicines a consultation must be made with one of the registered clinicians accessible through the Bupa Blua Health service.

What should I do if I need a prescription urgently?

For urgent prescriptions, please book a remote appointment with one of the registered clinicians available through the Bupa Blua Health service. Appointments are available within 24 hours.

Why can’t I get my usual medication using Bupa Blua Health?

Our priority is always to provide safe care for our patients. We regularly review our prescribing policies to meet best practice, and this may mean that a medication that was previously prescribed by us is no longer available. One of our registered GPs, Advanced Nurse Practicioners, or Pharmacists will be able to discuss your options during your appointment.

Why do I need to have tests to get my medication?

Our priority is always to provide safe care for our patients. Lots of commonly prescribed medications require monitoring to ensure they are working well and there are no side effects. Side effects don't always have symptoms so blood tests or other monitoring tests may be required, however please be aware that there may be additional costs associated with these tests.

Does my prescription expire?

Your prescription will expire 28 days after your appointment. If you have not collected your prescription within this time, you will need to book an appointment to speak with a clinician who can prescribe you your medication again.

Why have I not been prescribed antibiotics?

Antibiotics are medications that are effective in treating bacterial infections. Many common problems, including coughs, colds, and sore throats, are usually caused by viruses. Antibiotics don't work against viruses. In addition, many common bacterial infections get better by themselves without needing antibiotics.

Taking antibiotics when you do not need them can cause bacteria that normally live inside you to become resistant to these drugs, leading to the potential for severe infections in the future that may be difficult to treat. Antibiotics also have common side effects including nausea and diarrhoea.

If the clinician has not prescribed you antibiotics, they will have discussed with you what to watch for, and when you might need to be reassessed if your problem is not improving.

Can I get a prescription while abroad?

There are some locations in Europe where you may be able to pick up your private prescription.

Please let the clinician know during your appointment if you are outside of the UK so they can best advise you.

Where is my prescription?

If you chose to collect your medication from a pharmacy of your choice, and it has been over an hour since making your selection, tell the pharmacist that they should have received a fax or email of your private prescription from the Bupa Blua Health service.

If the pharmacist still can't find the prescription, please contact our support team.

If you chose to have your medication delivered, you can order, manage and track your medication delivery via Phlo, the online pharmacy – all these details will have been emailed to you and are also available within the app.

Bupa Blua Health digital GP services are provided by Bupa Insurance Services Limited, registered in England and Wales with number 3829851. Digital GP services are provided by Babylon Healthcare Services Limited, registered in England and Wales with number 09229684, registered office: 1 Knightsbridge Green, London SW1X 7QA.

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