GP subscriptions

Have a GP ready for those unexpected moments. Limits apply*.

What is a GP subscription?

You can’t predict when you might want to see a GP, but you can be ready for when you do. Our GP subscriptions are available to anyone over 18 and give you peace of mind, with 15-minute appointments when it suits you at no extra cost.

You can pay for a subscription either monthly or annually and they last for 12 months. So if you subscribe on January 1st, it will last until the same date the following year.

Our GP subscriptions

We have two subscriptions available and you can choose to pay monthly or annually.

The benefits of our GP subscriptions

A monthly GP subscription will last for an initial 12 months, and then you’ll move to a rolling monthly fee after that. You’ll be able to cancel your GP subscription at any time after those first 12 months.

For an annual GP subscription, this will last for 12 calendar months and then run out. So, if you purchase a subscription on March 10th, it will expire on the same date the following year. If you’d like to renew your subscription, you will have to buy another one to last for the next year.

If you can't make your appointment, you must let us know 24 hours in advance or you may be charged. To cancel or reschedule your appointment, please call us on 0343 253 8530^. If you cancel less than 24 hours before your appointment time, we will charge £20.

If you have a remote appointment please make sure you answer the call. If you miss the call, the doctor will try to contact you again. If you don't answer, we won’t be able to carry out the appointment and we may have to reschedule your appointment at an extra cost.

If you can’t pay one of your monthly fees, we’ll let you know and suspend your GP subscription while the payment remains outstanding.

If we can’t get the payment after 5 working days, we’ll let you know that it was unsuccessful and that your GP subscription has been suspended. After this point, please call us on 0343 253 8530^ to arrange your payment.

If you would like to cancel your subscription, you can cancel at any point within your 14 day cooling off period and receive a full refund.

After 14 days you will not be eligible for a refund. If you book and attend an appointment in your cooling off period the price of the appointment will be deducted from your refund.

If the GP thinks there are medical reasons for it, they may advise you to attend a face-to-face appointment. If this is at one of our Bupa health centres, there will be an additional charge if you’re on a remote-only plan.

Before you have your call, we’ll send you instructions and a link to speak with your GP. You’ll have two options:

  • if you’re planning to use a laptop or desktop computer, you can take the call using your web browser.
  • if you'll be using a smartphone or tablet, it might be better to use an app. We’ll send you a link to download this before your appointment.

Please contact our bookings team on 0345 604 0612^ and we'll try to find out what went wrong. For example, we'll need to double-check that we have the correct phone number.

We welcome everyone. If you have any particular needs, please let us know when you book. This is so that special arrangements and/or an extended appointment can be made for you, if necessary. If you have restricted mobility, we may need to give you additional information about parking or access to the building. If you have other difficulties, for example with communication, we recommend bringing someone with you (such as a signer). We do not have specialist equipment such as hoists.

Any prescription issued will be private. This means you will need to pay for your medication, medication costs vary by medicine and by the pharmacy who dispenses it, its not a flat fee like in the NHS.

If your GP provides you with a digital prescription you can arrange for free delivery via our pharmacy partner, or you can go to a participating pharmacy and give them your prescription code that the GP will email to you. If you are given a paper prescription you can take this into any pharmacy for them to dispense.

You’re free to see any GP you like, either within the NHS or privately. We strongly advise that you remain registered with an NHS GP, just in case of any future medical emergency.

After seeing a Bupa GP and with your permission, we can share your medical notes with your NHS GP.

Your GP may suggest a range of next steps after your appointment. They could prescribe you medication to help your issue, recommend further tests or refer you to a specialist. There may be extra costs involved in these options, but your GP will explain this with you during your appointment.

Other GP services we offer

For a one off payment, you can get a standalone GP appointment for up to 60 minutes. These longer sessions can help in case if there’s a complex health issue you’d like to talk to us about.

As with all our GP appointments, we can also refer you to another service. While we can't refer into NHS secondary care, we can update your GP (with your permission) so you can continue getting the help you need.

What’s next?

* Limits apply to services included in your GP Subscription. Scans and tests are not included. Please check your subscription for details. Access to GPs available from 6am to 10pm every weekday and 8am to 8pm on weekends.

The cost of the medication is not included in the plan and will need to be paid directly to the pharmacy you choose to get your medication from. Costs of medication vary.

Please be aware that information you send to this email address may not be secure unless you send us your email through Egress. For more information and to sign up for a free Egress account, go to You will not be charged for sending secure emails to a Bupa email address using the Egress service.

^ Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 5pm. We may record or monitor our calls.

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