The support we provide

Discover what our clinicians will see you for and how to choose the correct clinician.

What the Bupa Blua Health clinicians can support with

Bupa Blua Health clinicians can treat a wide variety of health problems, provide health information, and give advice regarding lifestyle or smoking.

After seeing a clinician via a digital appointment, they will explain any additional next steps if required, including prescriptions and/or a referral to an in-person appointment, to a hospital for tests, or to see a specialist if required.

When it’s best to have an in-person appointment with a doctor

You're welcome to speak to our support team or one of our clinicians to ask if your health query can be sorted over video or phone, but here's a list of some circumstances where you'd need to see a doctor or nurse in person:

  • Vaccinations
  • Blood tests
  • Smear tests and other procedures
  • Baby check
  • Various physical examinations

Some medications, including controlled or otherwise restricted medicines.

What can adults use the Bupa Blua Health clinicians for?

Here's a list of some things we see adult patients for. Some symptoms are best assessed by video, such as rashes or sports injuries, so please consider this when choosing whether to have a phone or video call with a clinician. The clinician may advise a different appointment if they can't assess you appropriately by phone.

  • Colds and Flu
  • Chest Infection
  • Urinary Tract Infection
  • Diarrhoea
  • Nausea
  • Constipation
  • Other digestive symptoms such as Heartburn
  • Rashes
  • Other skin symptoms such as lumps and bumps
  • Joint Pain
  • Depression
  • Fungal Nail Infections
  • Allergies
  • Sports Injuries
  • Lifestyle Advice
  • Sexual Health Advice
  • Medication Advice

Helpful tip: If you can have any medication boxes, doctors' letters or recent prescriptions to hand for your consultation, that can really help the clinician to assess you.

What can children use Bupa Blua Health clinicians for?

Here's a list of some things our clinicians see children for. Some of the most common reasons why children see doctors are for things like rashes and sore throats. This is one reason why we advise all consultations with children to occur by video. If you have problems connecting your video, our support team will be able to help.

  • Fever
  • Sore Throat
  • Diarrhoea or Vomiting
  • Constipation
  • Common Cold
  • Rash
  • Food allergies
  • Insect Bites
  • Head Lice
  • Warts or Verrucas
  • Bedwetting
  • Common Injuries

Bupa Blua Health digital GP services are provided by Bupa Insurance Services Limited, registered in England and Wales with number 3829851. Digital GP services are provided by Babylon Healthcare Services Limited, registered in England and Wales with number 09229684, registered office: 1 Knightsbridge Green, London SW1X 7QA.

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