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Accessibility


We aim to give the best experience to all our users and ensure that whatever device or technology they’re using, our content is always available.

We aspire to meet the accessibility standards set out by the Web Accessibility Initiative (WAI) - the internationally recognised standard produced by the World Wide Web Consortium (W3C). We are working towards compliance with all WAI priority one checkpoints.

We also aim to test on a range of popular current devices (mobile, slate and tablet - portrait and landscape) across various mobile platforms and browsers.

We support the latest versions of the following web browsers:

Windows

Internet Explorer 9+
Internet Explorer 8
Internet Explorer 7
Google Chrome (latest version)
Mozilla Firefox (latest version)

Mac

Safari 7+
Google Chrome (latest version)
Mozilla Firefox (latest version)

Help with downloads

Our content may contain links to PDF files. You will need Adobe Acrobat Reader installed on your computer to open these. This can be downloaded from Adobe for free.

Mobile

iPhone 4/4s, 5/5s, 5c, 6/6s, 6plus/s – Version 7+ on Safari and Chrome, Version 5 and 6 on Safari
Google Nexus 4+, Samsung Galaxy Series, HTC One and Desire Series, Sony Xperia Series, Samsung Galaxy Tab+, Motorola Series – Version 4.x on Chrome and Android browser
Lumia Series – Version 8.1 on IE

Tablets

iPad 2 and later, iPad Mini and later – Version 7+ on Safari and Chrome
Samsung Galaxy Tab+ - Version 4.x on Android and Chrome

Navigating our websites

Our websites contain many links to useful information which are coloured to make them easily noticeable. Links to non-Bupa websites and downloadable files such as PDF and MS Word .doc will open in new windows. When your mouse cursor hovers over these links, a short descriptive text box will normally appear, notifying you that a new window will be opened.

For non-mouse users and those that use screen readers, Bupa website pages can be accessed using your standard keyboard shortcuts and links are made as descriptive as possible.

Customising our Bupa websites

Bupa website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides for some of the most popular web browsers below.

Customising settings in:

Firefox Internet Explorer Google Chrome

About Bupa

A leading international healthcare group, we serve over 16.5 million insurance customers as well as 10.6 million provision customers and 33,100 aged care customers around the world. Bupa’s purpose is helping people lead longer, healthier, happier lives.

Read more

Our history

In April 1947, 17 provident associations joined together to form Bupa with the purpose of preventing, relieving and curing sickness and ill health.

Contact us

We have a team on hand to answer your questions, call us on 01784 410 900 ^

^ We may record or monitor our calls.

^ We may record or monitor our calls. Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 12.30pm.

† Direct access telephone services are available as long as the symptoms are covered under the policy. Pre-existing and chronic conditions are normally excluded. Direct access services may not be available for some underwriting methods. Please call us to allow us to check your eligibility for the direct access service.

Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
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