Welcome to Bupa Health
Your improved cover
We’re always looking for ways to improve our products and services, and our healthcare experts have been working hard to make them simpler and more flexible for you.
Your policy is changing to Bupa Health which has a range of cover options to match our customers’ individual needs.
Cover is more comprehensive, with improved benefits. We’ve also changed the no claims discount, increasing the maximum discount available from 30% to 45%.
You’ll find all the details you need in your renewal pack which will be with you shortly. If you’re happy with your Bupa Health policy, you don’t need to do anything – we’ll automatically renew it for you.
How is my policy changing?
If you aren’t sure which policy you have, please check your membership certificate.
Your no claims discount is changing
When you renew, the way your no claims discount works will change.
- Until now we’ve calculated your no claims discount collectively for you and anyone else covered by your policy. In future, if your policy covers more than one person, we’ll calculate everyone’s no claims discount separately. So, if someone else claims and you don’t, your no claims discount won’t be affected.
- With Bupa Health, you’ll get a discount of up to 45% depending on whether or not you’ve claimed and the value of any claims you’ve made (it was a maximum of 30% before).
- With your new policy, we’re increasing the number of discount levels from 7 to 16. Smaller steps on the scale means less of a discount reduction if you do claim and a smaller discount increase if you don’t.
- On the new scale, small claims will have a smaller impact on your no claims discount than larger ones, and claims up to £300 won't affect your discount at all.