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Anyone who is a Bupa UK insurance or trust customer. This could be someone who:
- has private medical insurance or through their employer group private medical insurance
- has cover under a health trust
- is covered as part of somebody’s cover options on a personal medical insurance policy, such as a partner or dependant. Dependants must be over 16 years old to use the services
Digital Wellbeing is a value-add service provided to all Bupa private medical insurance and trust customers; the cost of these services is covered by your premium. There are no additional charges.
No, digital wellbeing resources are a value-added service for Bupa UK health insurance customers only.
The Bupa Touch app isn’t currently optimised to be used for web, tablet, and laptop devices. However, we are exploring ways to extend our services to be used on these devices.
For best results, please download the Bupa Touch app on your smart phone.
You can use them as much as you’d like. This is a value-add service and not a policy benefit, so there are no benefit limits to using the digital wellbeing resource in the Bupa Touch app. This means there’s no excess either.
No. However, if your have dependants that are aged 16 and over, and they are covered by your health insurance, they can download the Bupa Touch app and access our digital wellbeing services that way.
No, digital wellbeing is a value-add service provided as part of membership. While you can’t cancel the service, there’s no pressure to use it.
We’ve got a full list of FAQs for Bupa Touch, including how to sign up your account.
If you can't find the answer you need, please contact our Digital Support team who will be happy to help you.
Start a live chat or call us on 0345 608 0898
Live chat is available weekdays 8am to 8pm and Saturday 8am to 4pm. Phone lines are open weekdays 8am to 6pm and Saturday 8am to 4pm. We may record or monitor our calls.
The wellbeing services are not intended for use in the event of an emergency, instead call 999 or go to your nearest A&E department. The services are not designed to diagnose or provide medical advice or treatment and should never be used as a replacement for a qualified medical professional.
Wellbeing services are not available for use by customers under the age of 16. Further details regarding eligibility and use of the wellbeing services are provided when you use the app.
Digital wellbeing is not regulated by the Financial Conduct Authority or the Prudential Regulation Authority. Bupa Touch is provided by Bupa Insurance Services Limited. Registered in England and Wales with registration number 382985. Registered office: 1 Angel Court, London EC2R 7HJ
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales with registration number 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales with registration number. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ
Bupa health trusts are administered by: Bupa Insurance Services Limited. Registered in England and Wales with registration number 3829851. Registered office: 1 Angel Court, London EC2R 7HJ