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What's covered

You’ll find full details of what your cash plan does and doesn’t cover in your welcome pack, which we sent when you first joined. This includes your benefit limits and terms and conditions.

You’ll find standard tables of cover and membership guides here on our website. However, this may vary depending on your chosen product.

Your welcome pack has all of the information you should need, including your welcome letter, membership guide and table of cover. We sent this to you when you first joined. You’ll find your membership number on your welcome letter and, if you’re an individual customer, on your annual benefit renewal letter and any other communications from us. These documents include details of your benefits, benefit limits, limitation and exclusions and other terms and conditions including how to claim. You can find the tables of cover, membership guides and claim form online.


For individuals: See tables of cover and membership guides here: https://www.bupa.co.uk/health/health-insurance/cash-plan


For small business customers: See tables of cover and membership guides here: https://www.bupa.co.uk/business/small-business-healthcare/products-and-services/cash-plans-for-employees


For corporate business customers: See standard tables of cover and membership guides here: https://www.bupa.co.uk/business/corporate-healthcare/products-and-services/cash-plans-for-corporate-businesses

Yes. You can make a claim as normal in line with your terms and conditions. You’ll find information on how to make a claim in your membership guide under section ‘3 - making a claim’.

You can find out more information here https://www.bupa.co.uk/help-and-support/individuals/cash-plan

Click here to claim online, or download your cashplan claim form here (PDF, 0.2MB).

As of 12 March 2020, the World Health Organisation (WHO) officially recognised the coronavirus as a pandemic. Treatment of and /or treatment, goods or services arising from any pandemic are excluded under the cash plan policy. However, Bupa has decided to waive this exclusion for any hospital in-patient stays and hospital day-case admissions benefit claims relating to the coronavirus starting from 12 March 2020.

Claims for all other benefits will continue to be processed in line with your terms and conditions, and the pandemic exclusion will apply to relevant benefits, such as consultations and diagnostic tests or scans, where these benefits are included in your policy.

Please note: if you have a non-standard cash plan arrangement, please refer to your membership guide in reference to pandemic exclusions.

Some claims may take a little longer than normal due to the impact of COVID-19. However, if you make a claim online, you will receive an email to confirm we’ve received your claim. We will process your claims as soon as possible and, if we have your mobile number, we will send a message to confirm the outcome.

We will only pay eligible claims where premiums have been paid up to date. Please also refer to section 2 of your membership guide.

Information on how to make changes to your policy can be found in your membership guide. Please see section ‘2.9. Changes you can make’.

For individuals, you can find out more about the cash plans that we offer and further information on how to join here: https://www.bupa.co.uk/health/health-insurance/cash-plan.

For small business customers, you can find out more about the cash plans that we offer and further information on how to join here: https://www.bupa.co.uk/business/small-business-healthcare/products-and-services/cash-plans-for-employees

For corporate business customers, you can find out more about the cash plans that we offer and further information on how to join here: https://www.bupa.co.uk/business/corporate-healthcare/products-and-services/cash-plans-for-corporate-businesses

You can find out how to cancel your cash plan in your membership guide. If you have an individual cash plan, please see section ‘6 .Your right to cancel or end this agreement’. If you have a small business or corporate product, please see section ‘7 .Your right to cancel or end this agreement’.


NHS online coronavirus service


Get the latest health advice from the NHS on what to do if you or your employees have symptoms of, or have been exposed to, coronavirus (COVID-19).

Here you’ll find information and advice from our experts to help you stay healthy in body, and mind.

Bupa Cash plan is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered Office: 1 Angel Court, London EC2R 7HJ

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