during coronavirus (COVID-19)
We’re offering extra flexibility during the pandemic, providing our cash plan customers with a range of additional benefits and services.
You can claim for COVID-related hospital stays
We’ve waived the usual pandemic exclusion on claims for any hospital in-patient stays and hospital day-case admissions relating to COVID 19 which began after 12 March 2020. This means any such claims will be processed in line with the policy benefit limits.
We’ll continue to process claims for all other benefits according to your policy. So the pandemic exclusion will still apply to things like consultations and diagnostic tests (where included in your policy), unless we inform you otherwise.
Free emergency remote dental care by phone or video call
If you’re midway through treatment or you have an emergency, we can help. You can talk to a Bupa Dental Care dentist by telephone or video, even if you don’t normally attend one of our practices. This service is free and doesn’t affect your benefit limits.
To use this service, please call 0333 015 5255.
Lines are open Monday to Friday 9.30am - 5pm. We may record or monitor our calls.
Covering you for exceptional PPE throughout 2021
PPE isn’t usually covered by your cash plan, but we know how important it is right now. So although the costs can be significant, we're continuing to cover exceptional PPE for your dental treatments (up to your benefit limits) through to the end of 2021, as a policy exception. So for any claims from 13 July 2020, we’ll pay for the cost of your treatment and extra PPE out of your dental benefit.
Taking care of you wherever you are
Some people are shielding, some feel anxious about attending appointments, and some find it hard to get away from their commitments. But your health doesn’t become any less important, so we’ve put in place a range of services you can access from anywhere.
How to make a claim on your Bupa cash plan
We can only pay out on eligible claims if your premiums have been paid up to date. Please refer to your membership guide.
Please refer to your membership guide and table of cover. These documents include details of your benefits, benefit limits, limitations and exclusions, and other terms and conditions − including how to claim.
Tables of cover and membership guides:
Yes, we’re open to new business and to customers who wish to upgrade their cover or switch from another provider. Please get in touch if you'd like to discuss your options.
No, not at this stage. Instead, we’ve ensured that you continue to get value from our cash plans. We don’t yet know how the situation with COVID-19 will develop or how long it will last, but we'll continue to monitor the situation and ensure we deliver value for you.
The General Dental Council requires dentists to introduce a range of safety measures, which includes all patients, clinical and practice teams wearing exceptional PPE to minimise the risk of cross-contamination. The cost of PPE can be significant, and it would not normally be covered by our cash plan policies.
However, if your cash plan includes a dental benefit, we’ve committed to paying for the cost of exceptional PPE, up to your benefit limits, from 13 July 2020 all the way through to the end of 2021, as a policy exception. This will come out of your relevant dental benefit, subject to your normal benefit limit and terms and conditions.
We’re just a call or an email away
If you have any questions at all about your cash plan, just call us on 0345 606 6003. We re open Monday to Friday 8am to 6pm, Saturday 8am to 1pm. We may record or monitor our calls.
Or you can email us and we’ll get back to you between 8am and 6pm, Monday to Friday.
Please be careful what you include, as email may not always be secure.
Our COVID-19 articles and videos
offer expert advice and tips
The situation with the coronavirus changes all the time, and it can be hard to keep track or to know what to do for the best.
That’s why we’re publishing a stream of expert content to help you manage your risks and live as fully and healthily as you can.
† Bupa is not affiliated with or recommending the services provided by Instant Dentist. If you choose to use services provided by Instant Dentist you do so at your own discretion. Bupa is not responsible in any way for any goods or services provided by Instant Dentist. Instant Dentist is a trading name of Uplift Health Limited, a company incorporated in Ireland whose registered office is at 46 Fitzwilliam Square West, Dublin D02 PYO1.
†† Bupa Health Clinics: Services are provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ.
Bupa Dental Care is a trading name of Oasis Healthcare Limited. Registered in England and Wales number: 03257078. Registered office: Bupa Dental Care, Vantage Office Park, Old Gloucester Road, Hambrook, Bristol, United Kingdom BS16 1GW.
Bupa cash plan and Bupa dental insurance are provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.