Coronavirus (Covid-19)
Information for dental customers
Last updated: 12 May 2020
Information for Bupa Dental Insurance customers
UK Government clinical safety advice during the COVID-19 outbreak means that the majority of dental practices nationwide are restricted to offering telephone support and guidance for ongoing treatment or emergency dental issues. If you have a question about your dental insurance policy or your product, please contact us on 0330 134 5740.
Help with emergencies: Most dental practices across the UK are offering a telephone triage for dental emergencies. However, if you are struggling to get access then, as a Bupa insurance customer, you can use our Bupa Dental Care dentists for this service even if you’re not usually a patient with them. If you’re midway through treatment or have an emergency, you can have a consultation with a Bupa dentist either by telephone or by arranging a video conference. Accessing this service is free of charge and won’t erode your benefit entitlement.
If you’re midway through treatment or have an emergency, you can have a consultation with a Bupa dentist either by telephone or video.
Please call us on 0333 015 5255 to access these services. Lines are open Monday to Friday 9.30am - 5pm.
Information for Bupa Dental Care patients
If you have a dental emergency or are in the middle of ongoing treatment, most of our practices are providing telephone support and advice to help you with your dental needs during this difficult time.
To speak to a dentist or to read our self-help guides, please visit our caring for you during COVID-19 page which is updated regularly.
Following the latest Government advice many dental practices are only available to offer you telephone support and guidance.
Please contact your dental practice for further help and guidance for ongoing treatment or emergency dental issues.
Yes, you can visit any dentist to have treatment.
However, following the latest Government advice many dental practices are only available to offer you telephone support and guidance.
Please contact your dental practice for further help and guidance for ongoing treatment or emergency dental issues.
Please check with your dental practice. Following the latest Government advice dental practices will only be able to offer telephone support and guidance.
No, you can continue to visit the dentist and claim for treatment in the normal way.
Yes, we will continue to aim to process claims within 7-10 days. If you need to submit a claims then please visit https://www.bupa.co.uk/dental/dental-insurance/make-claim
Alternatively, you can also download a claim form (PDF, 0.9MB)
If you pay us direct, then yes you can cancel your policy and we will always welcome you back.
If your policy is via your employer, then you will need to contact your HR department as we are unable to do this for you.
Read the latest news, advice, case studies and tips
from Bupa Dental Care
NHS Online Coronavirus Advice
Get the latest health advice from the NHS on what to do if you think you may have symptoms of, or have been exposed to, coronavirus (COVID-19).
Further information
The situation with coronavirus (COVID-19) is continuously changing. To ensure you have the latest information explore the following links:
World Health Organization
Read the latest updates from the World Health Organization (WHO)
https://www.who.int/emergencies/diseases/novel-coronavirus-2019
UK Government
Find out more about the UK Government response from Department of Health and Social Care and Public Health England
https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
NHS England
Read NHS information about how coronavirus is spread and how to avoid catching or spreading germs.
https://www.nhs.uk/conditions/coronavirus-covid-19/
Travel information
If you are looking for information on how the coronavirus outbreak may affect your travel plans, please follow the guidance of the Foreign and Commonwealth office.
https://www.gov.uk/guidance/travel-advice-novel-coronavirus
Get advice about travelling abroad, including the latest information on coronavirus, safety and security, entry requirements and travel warnings.
https://www.gov.uk/foreign-travel-advice
For the latest situation reports, and a map of affected areas see the latest from the
World Health Organization
Get in touch. We’re here to help
For individuals
If you already have cover with Bupa and you have a query please contact us, we’re here to help
0800 237 777
Lines are open Monday to Friday 8am to 6pm, Saturday 8am to 1pm^. We may record or monitor our calls. If you prefer, you can claim by post.
For small business cover
(2-249 employees)
If your business already has health cover with Bupa and you have a query, please contact us, we’re here to help.
0333 920 6973
Lines are open Monday to Friday 8.30am to 6pm. We may record or monitor our calls.
For corporate business cover
(250+ employees)
If your business has health cover with Bupa and you have a query, please contact your account manager.
Here you’ll find information and advice from our experts to help you stay healthy in body, and mind.
Bupa dental insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
Bupa Dental Care is a trading name of Oasis Healthcare Limited. Registered in England and Wales number: 03257078. Registered office: Bupa Dental Care Vantage Office Park, Old Gloucester Road, Hambrook, Bristol, United Kingdom BS16 1GW.
