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Following the latest Government advice many dental practices are only available to offer you telephone support and guidance.

Please contact your dental practice for further help and guidance for ongoing treatment or emergency dental issues.

Yes, you can visit any dentist to have treatment.

However, following the latest Government advice many dental practices are only available to offer you telephone support and guidance.

Please contact your dental practice for further help and guidance for ongoing treatment or emergency dental issues.

Please check with your dental practice. Following the latest Government advice dental practices will only be able to offer telephone support and guidance.

No, you can continue to visit the dentist and claim for treatment in the normal way.

Yes, we will continue to aim to process claims within 7-10 days. If you need to submit a claims then please visit https://www.bupa.co.uk/dental/dental-insurance/make-claim

Alternatively, you can also download a claim form (PDF, 0.9MB)

If you pay us direct, then yes you can cancel your policy and we will always welcome you back.

If your policy is via your employer, then you will need to contact your HR department as we are unable to do this for you.

Yes we remain open to new and switching business. Mid term up grades are allowed in line with the terms and conditions of the policy.

We are not offering payment holidays at this stage, we have delivered a package of measures to ensure you can continue to gain value from the product. The situation with COVID-19 changes quickly and we don’t yet know how long it will last or what the overall impact will be on the services that our customers use. We’ll keep monitoring the situation and will continue to make sure we review ways which we can provide our customers with value during this time.

Dentists across the UK are opening in line with government advice. Dentists are currently following strict government and clinical safety advice to ensure patient safety, which includes wearing enhanced PPE and social distancing measures in practice. If you'd like to see more about the safety measures our Bupa Dental Care practices are putting in place, please visit https://www.bupa.co.uk/dental/dental-care/coronavirus-covid-19-notice#covid-safety-video

There will be noticeable changes in practices and dental centres across the UK have been working hard to put extra safety measure in place to keep you safe. Our colleagues at Bupa Dental Centres have provided an example of those measures and have created FAQs to help answer the key questions you may have.

https://www.bupa.co.uk/dental/dental-care/coronavirus-covid-19-notice/covid-19-charter
https://www.bupa.co.uk/dental/dental-care/coronavirus-covid-19-notice

Covering you for exceptional dental PPE charges to help keep you safe

The General Dental Council requires dentists to introduce a range of safety measures in their practice when they reopen, including all patients, clinical and practice teams wearing enhanced PPE to minimise the risk of cross contamination when meeting patients.

The cost of PPE can be significant and additional charges for exceptional PPE would not typically be covered by dental policies. We’re covering the cost of PPE for treatment up to benefit limits for the remainder of 2020 as a policy exception. This means we will pay for the cost of treatment and the additional PPE costs out of the relevant treatment benefit, if it is within benefit limits.

The situation is changing rapidly, and it is not yet clear if or how dentists will pass these additional costs on to patients or when the need for PPE may change, therefore we plan to review our position at the end of 2020.

We’ve introduced this new measure to ensure we support you by contributing to these additional costs up to your policy benefit limits, we will continue to review our plans in accordance with government and clinical safety guidance.

Dental care you can access at home

As well as making sure our dental practices are offering face-to-face care and treatment for patients, we’re also introducing new support to help you access oral care virtually.

Our dental policies cover virtual dental services, which can give you rapid and convenient access from the comfort of your home. There are various at home options you can choose, and you can claim back for these in line with benefit limits.

One service is a virtual dental assessment, this involves reviewing your oral health digitally using camera and video technology and then providing an assessment report with tips to care for your teeth afterwards. You won’t be speaking directly to a dentist, but one will review photos and videos and build a personalised report based on individual oral health risks and then detail improvements that can be made.


Free emergency dental remote support from Bupa Dental Centres

If you are midway through treatment or have an emergency, you can also have a consultation with a Bupa dentist either by telephone or by arranging a video appointment. You can use our Bupa Dental Care dentists for this service even if you’re not usually a patient with them. This service is free for you to use and does not impact your benefit limits. Please call us on 0333 015 5255 to access these services. Lines are open Monday to Friday 9.30am - 5pm. We may record or monitor our calls.

Yes you can. We accept claims for online, telephone and video consultations in-line with policy benefit limits. Please remember to include a receipt as normal when you send us your claim.

There are different virtual dentistry services available and customers can claim back for these in line with benefit limits. One service is a virtual dental assessment, this involves reviewing a customer’s oral health digitally using camera and video technology and then providing an assessment report with tips to care for the customer’s teeth afterwards.

Customers won’t be speaking directly to a dentist, but one will review photos and videos and build a personalised report based on individual oral health risks and then detail improvements that can be made. If customers use this service, they can claim back in-line with routine benefit limits.

Most dental practices across the UK are offering a telephone triage for dental emergencies. However if you’re struggling to get access , as a Bupa insurance customer, we’ve launched an emergency service in conjunction with Bupa Dental Care so if you’re midway through treatment or have an emergency, you can have a consultation with a Bupa dentist either by telephone or by arranging a video conference. You can use our Bupa Dental Care dentists for this service even if you’re not usually a patient with them. Accessing this service is also free of charge and won’t erode your benefit entitlement. Please call us on 0333 015 5255 to access these services. Lines are open Monday to Friday 9.30am - 5pm. We may record or monitor our calls.

We understand you might need further guidance on maintaining your oral health during this time. So, so we’ve put together some helpful advice to help you manage at home, and maintaining a healthy smile during the COVID-19 outbreak. The articles, which you can find online at: https://www.bupa.co.uk/dental-covid19, include tips on:

  • managing dental pain at home
  • managing broken, chipped or loose teeth
  • caring for braces
  • and looking after implants, dentures and bridges at home

No, you can't carry your benefit entitlement over from one policy year into the next policy year.

This will depend on the policy you have and the treatment you are receiving, please contact us to discuss your individual circumstances?


NHS Online Coronavirus Advice


Get the latest health advice from the NHS on what to do if you think you may have symptoms of, or have been exposed to, coronavirus (COVID-19).

Get in touch. We’re here to help

Here you’ll find information and advice from our experts to help you stay healthy in body, and mind.

Bupa dental insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.

Bupa Dental Care is a trading name of Oasis Healthcare Limited. Registered in England and Wales number: 03257078. Registered office: Bupa Dental Care Vantage Office Park, Old Gloucester Road, Hambrook, Bristol, United Kingdom BS16 1GW.

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