Information for dental customers
You can still visit a dentist face-to-face, or talk to one from the comfort of your own home. Your choice.
Need to see a dentist ASAP?
Consultations by phone or video
Consultations by phone or video
If you have a dental emergency or you’re self-isolating, or you want a second opinion − in fact, whatever the reason − as a Bupa dental insurance customer you can choose to consult a Bupa Dental Care dentist by telephone or video.
You can use our Bupa Dental Care dentists even if you’re not usually their patient. This service is free, and doesn’t affect your benefit limits.
Please call 0333 015 5255∧∧ to use this service.
if you can’t attend a practice
if you can’t attend a practice
If you currently can't or don't want to visit a dentist face-to-face, you can now choose to book a virtual oral health assessment with various suppliers, including Instant Dentist†. As a Bupa dental insurance customer, you can then claim the costs back in line with your policy limits.
The assessment will use camera and video technology. You won’t speak directly to the dentist, but they’ll review the imagery before creating a personalised report for you. This will include your oral health risks as well as tips for improvement.
Visit or register with your nearest
Bupa Dental Care practice
Bupa Dental Care practice
We’ve all had to put some things on pause recently, but a healthy, happy smile doesn’t have to be one of them. We have around 400 dental practices across the UK, and many are accepting new patients.
Bupa Dental Care is open to everyone. So whether you’re looking for a check-up or you have a concern, simply search for your local practice to book an appointment.
Book an appointment
Looking after your dental health and wellbeing
Following the latest government advice, many dental practices are open for face-to-face treatment and are COVID-safe. However, most can also offer you telephone assessments, consultations, support and guidance if you prefer. Please contact your dental practice to see what works best for you.
If your own practice is closed, you can visit any dentist for treatment and then claim it under your dental cover. You can use the Bupa Finder tool to locate a nearby practice.
If you have a dental emergency
Most dental practices across the UK are offering telephone triage for dental emergencies. However, if you’re struggling to access emergency care, we’ve launched an emergency service. So if you’re mid-way through some treatment and run into a problem, or have a new emergency, you can consult a Bupa dentist either by telephone or video call.
You can use our Bupa Dental Care dentists for this service even if you’re not registered with them (use our Bupa Finder tool to locate a dentist near you). Using this remote service is free and won’t affect your benefit entitlements. Please call us on 0333 015 5255 to access this service. Lines are open Monday to Friday 9.30am - 5pm. We may record or monitor our calls.
Following the latest Government advice dental practices are considered essential health services and are open for treatment. Please check with your dental practice for further information.
Dental practices are required to follow strict government and clinical safety advice to ensure patient safety. This includes enhanced PPE and social distancing measures. This video explains the safety measures we’ve put in place, some of which go above and beyond what’s required. It should reassure you about just how careful we’re being.
You’ll notice all sorts of changes within Bupa Dental Care practices, all designed to keep you – and our staff – as safe as possible. Here are the safety steps before, during and after your appointment, for example, and this page has answers to some common questions. You can also read about Bupa Dental Care’s COVID-19 Safety Charter and see our latest updates.
If you need further support with maintaining your oral health during the pandemic, our experts have put together some helpful articles for managing at home while maintaining a healthy smile. These include tips on:
- managing dental pain at home
- managing broken, chipped or loose teeth
- caring for braces
- looking after implants, dentures and bridges at home
If you have dental insurance with us, we understand that you want to get real value from the cost of your policy. So here are some of the steps we’ve taken:
- Covering you for exceptional dental PPE charges
The General Dental Council requires dentists to use a range of safety measures in their practices. This means that all patients, clinical staff and practice teams must wear enhanced PPE to minimise the risk of cross-contamination.
The cost of this ‘exceptional’ PPE can be significant, and wouldn’t usually be covered by a dental policy. However, as a policy exception, we’ll continue to pay for the cost of both your treatment and the additional PPE, out of the relevant treatment benefit, as long as it remains within your benefit limits. Not only did we do this in 2020, but we’re extending it throughout 2021 as well.
We’ve introduced this new measure to ensure we support you by contributing to these additional costs up to your policy benefit limits, we will continue to review our plans in accordance with government and clinical safety guidance.
- Dental care you can access at home
Although our dental practices offer face-to-face care for patients, we’re also introducing cover for virtual dental services. So you have the choice of going into the practice or the convenience of staying in the comfort of your own home. There are several ‘at-home’ options to choose from, and you can claim the costs back within your policy limits.
One service is a virtual dental assessment, this involves reviewing your oral health digitally using camera and video technology and then providing an assessment report with tips to care for your teeth afterwards. You won’t be speaking directly to a dentist, but one will review photos and videos and build a personalised report based on individual oral health risks and then detail improvements that can be made.
- Free, remote emergency dental care from Bupa Dental Centres
If you’re mid-way through treatment or have an emergency, you can also consult a Bupa Dental Care by telephone or video, even if you’re not usually a patient with them. This is a service and doesn’t affect your benefit limits. Please call us on 0333 015 5255 to access these services. Lines are open Monday to Friday 9.30am-5pm and we may record or monitor our calls.
Yes, we still aim to process claims within 7-10 days. If you need to make a claim, you can do so online.
Yes. Different virtual dentistry services are available, and we accept claims for online, telephone and video consultations in line with your policy benefit limits. Do remember to include a receipt when you send us your claim, just as you normally would.
One service is a virtual dental assessment with Instant Dentist. This involves reviewing your oral health digitally, using camera and video technology, and then providing an assessment report which includes tips for care afterwards.
You won’t speak directly to the dentist, but they’ll review the photos and videos and write a personalised report detailing your oral health risks and any recommended improvements. You can claim this back in line with your usual benefit limits.
No, there are no exclusions relating to the coronavirus. You can continue to visit the dentist and claim for treatment just as you normally would.
No, this isn’t possible. Our dental practices are open and we’re working hard to ensure you can access care and get value from your dental cover.
No. Our practices are open, and we’ve developed a package of measures to make sure you continue to get plenty of value from your cover (see below). The situation with COVID-19 changes all the time, but we continue to monitor it so that we can deliver value. Most importantly, that means keeping you safe and providing flexible options for you.
†Bupa is not affiliated with or recommending the services provided by Instant Dentist. If you choose to use services provided by Instant Dentist you do so at your own discretion. Bupa is not responsible in any way for any goods or services provided by Instant Dentist.
∧∧Lines are open Monday to Friday 9.30am - 5pm. We may record or monitor our calls
Bupa dental insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
Bupa Dental Care is a trading name of Oasis Healthcare Limited. Registered in England and Wales number: 03257078. Registered office: Bupa Dental Care Vantage Office Park, Old Gloucester Road, Hambrook, Bristol, United Kingdom BS16 1GW.