Information about health insurance
We’re here to support you access care and prepare for treatment
Independent/private hospitals are starting to offer more treatment for private patients, although a very small number will continue to provide NHS care only. Hospitals will need to catch up on all the treatment that was postponed at the start of the outbreak.
We’re here to support you if your treatment is still delayed, help you prepare for your treatment, and access care quickly as the healthcare system returns to normal. We’ve created a dedicated page to provide you with the latest information on how we continue to support you.
Don’t put your healthcare on hold. We’re here to support you
We’re all in this together, and with most of us having to stay at home you may be worried about accessing healthcare during these uncertain times. Our customers have access to a full range of remote services now and everyday, available 24/7 - without needing to leave your home. Below are some of the ways we continue to support you and your family during this time.
Our pledge to UK health insurance customers during this national crisis
On 3 April 2020, Bupa UK Insurance CEO Alex Perry announced a number of measures highlighting our pledge to supporting our health insurance customers.
Answers to your questions about health insurance
The latest answers to questions regarding COVID-19 and Bupa health insurance
We know this will be a stressful time for people and that isolation may impact on overall mental wellbeing, as well as exacerbating underlying mental health conditions. We’ve seen an increase in requests for mental health support and are expanding our capacity – including remote consultations and on-line cognitive behavioural therapy. Customers can also use our Bupa’s Direct Access service, removing the need for a GP appointment. Our Family Mental Healthline is open for parents and carers to talk to us about their child’s emotional wellbeing. The online Bupa Mental Health resource hub has a wide range of support materials and is being regularly updated with relevant content.
Need to contact us, or make a claim?
We aim to do everything we can to make claiming as simple and straightforward as it can be. Please use the below link to access our customer enquiry form. If you’ve received hospital treatment for COVID-19, please use this form to submit your claim for COVID-19 cash benefit. If your policy covers this, we’ll pay you the benefit and if not, we’ll use your preferred method of contact to let you know.
†Calls may be recorded and to maintain the quality of our Bupa Anytime HealthLine service a nursing manager may monitor some calls always respecting the confidentiality of the call.
^Telephone support between 8am – 6pm Monday to Friday via a dedicated helpline. Calls may be recorded and to maintain the quality of our Family Mental HealthLine service.
^^Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 12:30pm. We may record or monitor our calls.
‡Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health) before we can refer you to a consultant through the Direct Access service. Always call us first to check your eligibility.
Bupa Anytime HealthLine, Family Mental HealthLine and Digital GP are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Digital GP services are provided by Babylon Healthcare Services Limited. Registered in England and Wales No. 09229684. Registered office: 60 Sloane Avenue, London SW3 3DD.
Anytime HealthLine is provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ. Anytime HealthLine is not regulated by the Financial Conduct Authority.
Bupa health insurance, dental insurance, cash plan and travel insurance are provided by Bupa Insurance Limited. Registered in England and Wales No.3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851.