Health insurance from home
We want you to know that you can still access all of your usual services, and speak to the same consultants, nurses, therapists and clinicians, all from the comfort of your own home
Waiting for treatment?
Helping you get ready
Helping you get ready
We have a range of services and health information to help support patients preparing for treatment and with their recovery. This includes advice from Bupa experts, across a number of clinical areas, providing helpful guidance and support whilst you wait for treatment.
If you need to contact us or make a claim, please use our customer enquiry form.
Get treatment and care without seeing a GP
When you need help or treatment you can check with Bupa before you visit a GP. We can help you get the care you need†.
We can help with:
- • Cancer concerns
- • Muscles, bones and joints
- • Mental health
- • Moles and skin lesions
- • Other symptoms
Speak to a nurse 24/7
with Anytime HealthLine
with Anytime HealthLine
You can call a nurse or GP and get their professional advice 24 hours a day, 7 days a week.
Here are just some of the things you can speak to a nurse about:
- • rashes, bumps and lumps
- • surgery and back pain
- • vomiting, diarrhoea and abdominal pain
- • fever, flu, cough and headache
- • medication enquiries
- • advice about unwell children
I’ve got a referral. What next?
We’ve made some changes, so you can speak to a specialist without leaving your home.
“Having a remote ECG was actually quite comforting. It cut out a lot of worry and travel, and I got the help I needed faster.”
“It was a really great service. I didn’t have to see anybody, it was COVID safe, and within 24 hours I felt so much better”
Answers to your questions about health insurance
The latest answers to questions regarding COVID-19 and Bupa health insurance
Public Health England, the EU and the US Food and Drug Administration have now given approval on the accuracy of at least two antibody tests to detect the presence of SARS-CoV-2 antibodies, which can indicate that an individual has previously been infected with the virus and their body has mounted an immune response. The World Health Organisation and the UK’s Chief Scientific Officer have however indicated that there is still no evidence that the presence of antibodies to the virus can give certainty to an individual that they will have immunity, how long this immunity will last, or if they will be able to catch it again in the future. Whilst Bupa is therefore not currently endorsing the use of antibody tests as part of an organisation’s return to office strategy, we do appreciate that individuals may want to take an antibody test to understand whether they’ve had COVID-19 for their own personal health interest. We therefore want to make sure we are giving individuals access to approved tests they can trust. For this reason, Bupa Health Clinics (UK) will offer the antibody test in clinics to customers. This will allow an individual to establish whether they have been infected with the SARS-CoV-2 virus in the past. However, we must underline that under current health guidance the test will not provide any information on the individual’s immunity. The result should not be used to make any clinical or return to office decisions but will simply let the individual know whether they have previously been infected with the virus. Given the latest MHRA investigation into the validity of home testing for antibody status, Bupa does not currently advocate the use of this. Bupa Health Clinics will also be offering an antigen (nasal and throat swab) testing service which detects active infection with SARS-CoV-2. This will be offered to business customers first and can be used as part of a screening regime for businesses, including temperature checks and return to work assessments, to allow the safe return of their employees to the workplace. Our existing private health insurance policies don’t cover these tests to screen for, or diagnose a suspected case of, COVID-19. However, we will fund an antigen (nasal and throat swab) test where it is needed as part of pre-operative/pre-treatment assessment for treatment covered by the patient’s policy. We understand the information on testing is changing rapidly and we continue to monitor developments and update the latest advice we provide to our customers, as well as our own return to work strategy.
To ensure that we’re supporting our customers who are being treated for COVID-19, we will pay a Cash Benefit to our customers where this is included in their policy. When there’s a pandemic (like COVID-19) in the UK, the NHS and Public Health England coordinate all cases and manage all resources. It’s very important it’s done this way so that the Government can continuously monitor, assess and manage the situation. In addition, we’re covering treatment for mental health conditions relating to COVID-19. We’re giving our customers fast access to expert advice through our digital GP services, Anytime Healthline and Family Mental Healthline. We have written to all Bupa recognised consultants to let them know that they can offer their Bupa patients telephone and video consultations, where they are medically appropriate, to help patients avoid exposure to the virus.
Need to contact us, or make a claim?
We aim to do everything we can to make claiming as simple and straightforward as it can be. Please use the below link to access our customer enquiry form. If you’ve received hospital treatment for COVID-19, please use this form to submit your claim for COVID-19 cash benefit. If your policy covers this, we’ll pay you the benefit and if not, we’ll use your preferred method of contact to let you know.
†Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health). We can then refer you to a consultant or therapist through the Direct Access service. Always call us first to check your eligibility.
^Lines are open 8am – 8pm Monday to Friday and 8am – 4pm Saturday. We may record or monitor our calls.
Bupa Anytime HealthLine, Family Mental HealthLine and Digital GP are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Anytime HealthLine is provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ. Anytime HealthLine is not regulated by the Financial Conduct Authority.
Digital GP services are provided by Babylon Healthcare Services Limited. Registered in England and Wales No. 09229684. Registered office: 60 Sloane Avenue, London SW3 3DD.
Bupa health insurance, dental insurance, cash plan and travel insurance are provided by Bupa Insurance Limited. Registered in England and Wales No.3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851.