Information for employers
Last updated: 26 March 2020:
As the situation around coronavirus (COVID-19) continues to evolve daily, we know many of you are worried about how your employees and their health cover might be affected.
To help support you during these uncertain times, we're committed to making sure you have the advice and support you need.
For guidance on how Bupa is responding and the support we can provide to your employees, see below. You’ll also find answers to general health questions regarding coronavirus on our frequently asked questions page.
Frequently asked questions for employers
To ensure that we’re supporting our customers who are being treated for COVID-19, we will pay a Cash Benefit to our customers where this is included in their policy. When there’s a pandemic (like COVID-19) in the UK, the NHS and Public Health England coordinate all cases and manage all resources. It’s very important it’s done this way so that the Government can continuously monitor, assess and manage the situation.
In addition, we’re covering treatment for mental health conditions relating to COVID-19. We’re giving our customers fast access to expert advice through our digital GP services, Anytime Healthline and Family Helpline. We have written to all Bupa recognised consultants to let them know that they can offer their Bupa patients telephone and video consultations, where they are medically appropriate, to help patients avoid exposure to the virus.
We know this will be a stressful time for people and that isolation may impact on overall mental wellbeing, as well as exacerbating underlying mental health conditions. We’ve seen an increase in requests for mental health support and are expanding our capacity – including remote consultations and on-line cognitive behavioural therapy. Customers can also use our Bupa’s Direct Access service, removing the need for a GP appointment. Our Family Mental Healthline is open for parents and carers to talk to us about their child’s emotional wellbeing. The online Bupa Mental Health resource hub has a wide range of support materials and is being regularly updated with relevant content.
Information for you and your employees on specific Bupa products and services
Get the latest health advice from the NHS on what to do if you or your employees have symptoms of, or have been exposed to, coronavirus (COVID-19).
Here you’ll find information and advice from our experts to help you stay healthy in body, and mind.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
Bupa health trusts are administered by Bupa Insurance Services Limited. Registered in England and Wales No. 3829851 Registered office: 1 Angel Court, London EC2R 7HJ.