Coronavirus help and support
Discover the latest updates, support and guidance about COVID-19
and how we’re supporting our customers.
What you'll find on this page:
Watch our latest videos
Explore our webinar series
Read our latest health articles
Read our latest news from BUPA Dental Care
Please don’t delay contacting us if you’ve a health concern. We’re continuing to authorise care for our health insurance customers, with consultants and therapists available to see new patients either face-to-face, or by phone or video.
Our full range of healthcare from anywhere services offer remote access to GP and nurse consultations, along with specialist help for mental health, cancer and physiotherapy. Our Family Mental Healthline is also available to support customers worried about their children’s mental health.
All our dental and health clinic services are conducted in a COVID-19 safe environment. Bupa Health Clinics are open and appointments continue for everyday health needs. If you’ve any questions about visiting a clinic, please call 0345 604 061^ between 8.30am and 6pm Monday to Friday.
^We may record or monitor our calls.
Bupa means healthcare from anywhere
To work around your life, we give you options for how you access care. You can speak to consultants, nurses, therapists and clinicians, wherever you are in the UK, so you don’t have to put your health on hold.
Get the most out of your health insurance
Whether you need to talk to a GP or a specialist consultant, you can now access a full range of remote services as a part of your health insurance policy.
Are you looking for mental health support?
We’ve also created lots of useful information about mental health and wellbeing. Anyone can use it, even if you don’t have health insurance with us.
Are you preparing for your treatment?
We know it’s a difficult time to be undergoing treatment. We have a range of services and health information to help support patients preparing for treatment and with their recovery. This includes advice from Bupa experts across a number of clinical areas, providing helpful guidance and support whilst you wait for treatment.
Support for intermediaries, employers and employees
Access information, FAQs and resources for employers, employees and intermediaries
Advice and guidance for employers and employees
Read up-to-date information about what Bupa is doing to support you and your employees.
Advice and guidance for intermediaries
Read up-to-date information about what Bupa is doing to support you, your clients and their employees.
Health and wellbeing services for employees
Improve your employees’ wellbeing with our range of health and wellbeing solutions.
Latest health articles
We’ve created a selection of videos, articles and tools written by our experts, to help you manage your health and wellbeing under these difficult circumstances.
Bupa Global
Information for international health insurance customers
Cromwell Hospital
Information for Cromwell Hospital patients
The situation with coronavirus (COVID-19) is continuously changing. To ensure you have the latest information, advice and guidance explore these external links and resources.
World Health Organization
Read the latest updates from the World Health Organization (WHO)
https://www.who.int/emergencies/diseases/novel-coronavirus-2019
UK Government
Find out more about the UK Government response from Department of Health and Social Care and Public Health England
https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response
NHS England
Read NHS information about how coronavirus is spread and how to avoid catching or spreading germs.
https://www.nhs.uk/conditions/coronavirus-covid-19/
Travel information
If you are looking for information on how the coronavirus outbreak may affect your travel plans, please follow the guidance of the Foreign and Commonwealth office.
https://www.gov.uk/guidance/travel-advice-novel-coronavirus
Get advice about travelling abroad, including the latest information on coronavirus, safety and security, entry requirements and travel warnings.
https://www.gov.uk/foreign-travel-advice
For the latest situation reports, and a map of affected areas see the latest from the
World Health Organization.
Bupa health and wellbeing plans, Occupational Health services and Bupa Private GP services are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Bupa health insurance, dental insurance, cash plan and travel insurance are provided by Bupa Insurance Limited. Registered in England and Wales No.3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851.
Bupa health and wellbeing plans, Occupational Health services and Bupa Private GP services are provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London EC2R 7HJ
Bupa Dental Care is a trading name of Oasis Healthcare Limited. Registered in England and Wales No. 03257078. Registered office: Bupa Dental Care, Vantage Office Park, Old Gloucester Road, Hambrook, Bristol, United Kingdom BS16 1GW
We'd like to advise patients that many images and videos used throughout our website were taken and produced before the COVID-19 outbreak. Therefore social distancing rules and extra levels of PPE are not displayed.
