Information and Guides
For help making a claim, information about your policy and more.
Find all the information you need about your policy and how to make a claim.
Whether you have Standard, Premium, Your Choice or HealthBridge cover, here’s what you need to know about your policy.
Please note, the phone numbers and contact details have now been updated. If you need to get in contact with us, you can find up to date details on our CS Healthcare homepage.
Product brochures
Policy documents
Your Choice policy document 2020
Your Choice policy document 2019
HealthBridge policy document 2019
HealthBridge policy document 2020
Standard and Premium policy document
Directory of hospitals Your Choice
Directory of hospitals Standard and Premium
Bupa addendum
How to guides
How to claim: Your Choice, CPME or FMU members
For symptoms that first occur AFTER the first 12 months of membership
How to claim: Your Choice, MOR, CM or FMU members
For symptoms that first occur WITHIN the first 12 months of membership
How to claim: Standard and Premium members
How to claim: HealthBridge members
Proposal forms
Your Choice FMU and MOR
Your Choice switch, CPME and CM
Fact sheets
Your Choice: Treating heart and cancer conditions
Standard and Premium: Treating heart and cancer conditions
Claims guide for patients
Claims guide for consultants
We recognise that when you give us personal information (which includes health information) you re trusting us to take good care of it. Please see our privacy notice for more information about how we collect, use and protect your data.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.