CS Healthcare is now part of Bupa
We’re here to help
Welcome to Bupa, we’re here to support you.
If you’re a former CS Healthcare member, you can find all the information you need about your cover here, including how to claim and how to get in touch with us.
Policy information
Information about your policy and Bupa.
How to claim
Information about how to claim.
Hospital finder
One of the many benefits of your policy is that you can easily access private treatment from a range of private hospitals, clinics and NHS hospitals with private patient units.
Depending on your level of cover, you can choose where to have your treatment.
Claims helpline
Call us to find out which hospitals are in your area and are included in your cover.
0208 410 0440^
Lines open Monday to Friday 8am to 6pm, excluding bank holidays.
Private Healthcare Information Network
You can go to the Private Healthcare Information Network to find independent information about private hospitals and doctors. You can find information there about the quality and cost of private treatments available.
Member benefits
As a valued former CS Healthcare member, you can access a range of health benefits and discounts through our Bupa Member Rewards portal.
You should have received a PIN number to register and log into your rewards portal. Your PIN starts with CSH and appears on some recent correspondence you have received from us.
If you don’t have a PIN, please call the Membership Services Line on 0208 410 0400^ and we’ll be happy to help. Lines are open Monday to Friday 9am to 5pm, excluding bank holidays.
You can still access unlimited GP appointments
GP24 is still available 24 hours a day, 7 days a week, 365 days a year. You can get unlimited advice, reassurance, a diagnosis or second opinion when you need it.
If clinically appropriate, the GP can also issue private prescriptions, with your medication being delivered to your home or place of work. Your dependants, including your partner and children can also use this service.
With GP24 you get:
- 24/7 access to a GP
- Private prescriptions (medication is not covered and costs will apply)
- Health information at your fingertips
- Worldwide access
- Face-to-Face Video Consultations
- Message a doctor service
- Monitor your health’ services near you
Call GP24 on 020 8410 0415^
^Calls are recorded in the interests of both parties and form part of the patient’s clinical record. The Medical Solutions privacy policy can be found at https://www.medicalsolutions.co.uk/privacypolicy/
How to contact us
Membership Services Team
For questions about your membership.
0208 410 0400^
Lines are open Monday to Friday 9am to 5pm, excluding bank holidays.
Please be aware information submitted via email is normally unprotected until it reaches us
Claims Helpline
To make a claim, or to get help.
0208 410 0440^
Lines are open Monday to Friday 8am to 6pm, excluding bank holidays.
Please be aware information submitted via email is normally unprotected until it reaches us
Broker Enquiries
To discuss insurance.
0208 410 0406^
Lines are open Monday to Friday 9am to 5pm, excluding bank holidays.
Email us about broker enquiries
Please be aware information submitted via email is normally unprotected until it reaches us
Help
Please be aware information submitted via email is normally unprotected until it reaches us
Not found what you were looking for?
Call us to speak to an adviser.
If you’re a Bupa policy holder who isn’t a former CS Healthcare member
If you aren’t a CS Healthcare member or a Bupa policy holder
^ We may record or monitor our calls.
GP24 is a service provided by Medical Solutions UK Ltd, specialists in 24/7 private GP services. Medical Solutions UK Limited, 10 Upper Berkeley Street, London, W1H 7PE.
We recognise that when you give us personal information (which includes health information) you’re trusting us to take good care of it. Please see our privacy notice for more information about how we collect, use and protect your data.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
