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Answers to questions you may have about your Bupa travel insurance cover and the UK’s withdrawal from the European Union

If you’re planning to travel to or from Europe now the UK has left the European Union (EU), please check your Bupa travel policy to make sure you’re clear about what’s covered before you book any transport or accommodation.

Here are answers to some questions you may have.

We’re here to help

If you’re unsure about what is and isn’t covered by your policy or have more questions, please call us on 0800 00 1022^ between 8.30am and 6pm Monday to Friday and 9am and 1pm on Saturday or email^ us at btravcustserv@bupa.com and we’ll be happy to help.

The UK leaving the European Union will have no impact on your travel insurance policy. Your policy wording document sets out exactly what is and isn’t covered. If you’re unsure about this or have questions, please call us. We’ll be happy to help.

Yes, your Bupa travel insurance policy still covers you for travel to and from European countries. All the terms, conditions and exclusions in your current policy will still apply.

No. Your policy doesn’t cover flight cancellations and this hasn’t changed now that the UK has withdrawn from the European Union. Therefore, if the company you’ve booked transportation with cancels your travel, this isn’t covered by your Bupa travel insurance policy.

If you’re booking flights, you may wish to pay with your credit card or book with an ABTA registered company to give you some protection in case your flight is cancelled.

No. Your policy doesn’t cover flight cancellations and this hasn’t changed now that the UK has withdrawn from the European Union. Therefore, if the company you’ve booked transportation with cancels your travel, this isn’t covered by your Bupa travel insurance policy.

If you’re booking flights, you may wish to pay with your credit card or book with an ABTA registered company to give you some protection in case your flight is cancelled.

Your policy provides you with Missed Departure cover for specific reasons which are set out in your policy wording. This hasn’t changed now that the UK has withdrawn from the European Union. Before your outgoing or returning trips, please make sure you have enough time to reach the departure point by planning your journey and being aware of anything that may affect it.

If you’re booking flights or other means of transport, you may wish to pay with your credit card or book with an ABTA registered company to give you some protection in case your transport is cancelled.

Your policy provides you with cancellation cover for specific reasons which are set out in your policy wording. No longer wishing to travel is not one of these reasons and no cover is available for this.

The EHIC card continues to apply until the end of the transition period that has been agreed between the UK and EU. This period is due to end on 31 December 2020. If you’re planning to travel outside the UK, it’s important to make sure you have the correct level of travel insurance including medical cover, and that you have the correct documents with you when you’re abroad. If you’d like to find out about the options available, please call us on 0800 00 1022* between 8.30am and 6pm Monday to Friday and 9am and 1pm on Saturday.



*** European Health Insurance Card

The Government’s advice for travel now that the UK has left the EU is to have at least six months left on your passport from the date you’re due to arrive in a European Union country. This applies to both adult and child passports issued by the UK, Gibraltar, Guernsey, the Isle of Man and Jersey.

You can find more information about passports, including 10-year passports renewed early, on the HM Passport Office guidance page online here: Passport rules for travel to Europe after Brexit - GOV.UK

Your policy provides you with cancellation cover for a specified number of reasons as outlined in your policy wording. Cover isn’t available if you don’t have a valid passport.

You should check with the DVLA if you’ve got any questions about your driving licence. You may need an international driving license if you’re not travelling within the European Union.

If you are planning to drive in Europe, it’s important to make sure that you’ve got the right motor insurance and that you’re carrying the correct documents with you when you’re abroad. You can find more information about driving in Europe online here: https://www.gov.uk/driving-abroad

No. Your Bupa travel insurance policy hasn’t changed for cancellations. Please check the ‘what is covered’ section of your policy wording for more information. You may wish to check with the car hire company about cancellation rights and their terms and conditions before you book your hire car.

No. Your Bupa travel insurance policy hasn’t changed for cancellations. Please check the ‘what is covered’ section of your policy wording for more information. You may wish to check with the provider of the accommodation you have booked about cancellation rights and their terms and conditions before you book.

*We may record or monitor our calls

^Information you send us by email isn’t usually secure until it reaches us

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