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Answers to questions you may have about your Bupa travel insurance cover following the extension of the exit period of the UK’s withdrawal from the European Union

Until the UK’s withdrawal agreement from the European Union is finalised there’s likely to be uncertainty about travel to and from Europe.

If you’re planning to travel to or from Europe, please check your Bupa travel policy to make sure you’re clear about what’s covered before you book any transport or accommodation.

We’re here to help

We’ve prepared these answers to some questions you may have. If you’re unsure about what is and isn’t covered by your policy or have more questions, please call us on 0800 00 1022^ between 8.30am and 6pm Monday to Friday and 9am and 1pm on Saturday or email^ us at btravcustserv@bupa.com and we’ll be happy to help.

The UK leaving the European Union won’t change your current travel insurance policy. Your policy wording document sets out exactly what is and isn’t covered. If you’re unsure about this or have questions, please call us. We’ll be happy to help.

Yes, your current Bupa travel insurance policy will still cover you for travel to and from European countries. All the terms, conditions and exclusions in your current policy will still apply.

No. Your policy doesn’t cover transport cancellations and won’t change when the UK withdraws from the European Union. If the company you’ve booked transport with cancels your travel, this isn’t covered by your Bupa travel insurance. If you paid for your holiday with your credit card or booked with an ATOL or ABTA registered company you may wish to contact them to find out about protection if your holiday is cancelled.

Your policy provides you with missed departure cover for specific reasons which are set out in your policy wording. This won’t change as a result of the UK’s withdrawal from the European Union. Please make sure you leave enough time to get to your departure point before your outward or return trips.

If you’re booking flights or other transport, you may wish to pay with your credit card or book with an ATOL registered company to give you some protection in case your transport is cancelled.

There is still uncertainty about the terms on which the UK will leave the European Union. We suggest you check the Foreign and Commonwealth (FCO) website for the latest updates and with the service provider you booked your travel with. Here’s a link to the FCO website

Your policy provides you with cancellation cover for specific reasons which are set out in your policy wording. As not wanting to travel isn’t one of these reasons, your policy doesn’t cover this.

Details of the UK leaving the European Union are not yet finalised. If you’re planning to travel outside the UK, it’s important to make sure you have the correct level of travel insurance including medical cover, and that you have the correct documents with you when you’re abroad. If you’d like to find out about the options available, please call us on 0800 00 1022* between 8.30am and 6pm Monday to Friday and 9am and 1pm on Saturday.



*** European Health Insurance Card

Details of the UK leaving the European Union are not yet finalised. The Government’s advice for travel is to have at least six months left on your passport from the date you’re due to arrive in a European Union country. This applies to both adult and child passports issued by the UK, Gibraltar, Guernsey, the Isle of Man and Jersey.

You can find more information about passports, including 10-year passports renewed early, on the HM Passport Office guidance page online

Its to early to be sure if the removal of EHIC’s will affect availability and the price of cover. It’s important to make sure you have the correct level of travel insurance that’s right for your needs, including medical cover, to protect you against significant medical costs when previously you may have used the EHIC.

Your policy provides you with cancellation cover for a specified number of reasons as outlined in your policy wording. As not having a passport isn’t one of these reasons, your policy doesn’t cover this. https://www.passport.service.gov.uk/check-a-passport

Details of the UK leaving the European Union are not yet finalised. You should check with the DVLA if you’ve got any questions about your driving licence. You may need an international driving licence if you’re not travelling within the European Union.

If you are planning to drive in Europe, it’s important to make sure that you’ve got the right motor insurance and that you’re carrying the correct documents with you when you’re abroad. You can find more information about driving in Europe

No. Your Bupa travel insurance policy won’t change for cancellations. Please check the ‘what is covered’ section of your policy wording for more information. You may wish to check with the hire company about cancellation rights and their terms and conditions before you book your hire car.

If you’ve booked accommodation, transport or renting a car and paid with your credit card or booked with an ATOL registered company, you may wish to contact them to find out about protection if your transport is cancelled.

^We may record or monitor our calls

^ Please be aware that information you send to this email address may not be secure unless you send us your email through Egress Switch.

For more information and to sign up for a free Egress Switch account, go to https://switch.egress.com/ui/learn. You will not be charged for sending secure emails to a Bupa email address using the Switch service.

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