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Answers to questions you may have about your Bupa travel insurance cover and the end of the transition period.

The UK has now withdrawn from the European Union (EU). If you’re planning to travel to or from an EU country, please check your Bupa travel policy to make sure you’re clear about what’s covered before you book any transport or accommodation.

We’re here to help

If you’re unsure about what is and isn’t covered by your policy or have any questions, please call us on 0800 00 1022^ between 8.30am and 6pm Monday to Friday and 9am and 1pm on Saturday (closed bank holidays) or email^ us at btravcustserv@bupa.com and we’ll be happy to help.

Leaving the European Union (EU) will have no impact on your travel insurance policy. Your policy wording document sets out exactly what is and isn’t covered. If you’re unsure about this or have questions, please call us. We’ll be happy to help.

Yes, your Bupa travel insurance policy will still cover you for travel to and from European countries. All the terms, conditions and exclusions in your current policy will still apply.

No. Your policy doesn’t cover any transport cancellations such as flights or ferries for this reason, and this won’t change as a result of the UK leaving the EU. Therefore, if the company you have booked transportation with cancels your travel, this won’t be covered on your Bupa travel insurance. You may wish to pay with your credit card or book with an ABTA registered company to give you some protection in case your transport is cancelled.

No. Your policy doesn’t cover any transport cancellations such as flights or ferries for this reason, and this won’t change as a result of the UK leaving the EU. Therefore, if the company you’ve booked transportation with cancels your travel, this isn’t covered by your Bupa travel insurance policy.

If you’re booking flights, you may wish to pay with your credit card or book with an ABTA registered company to give you some protection in case your flight is cancelled.

Your policy provides you with Missed Departure cover for specific reasons which are set out in your policy wording. This doesn’t change after the transition period on 31 December 2020. Before your outgoing or returning trips, please make sure you have enough time to reach the departure point by planning your journey and being aware of anything that may affect it.

If you’re booking flights or other means of transport, you may wish to pay with your credit card or book with an ABTA registered company to give you some protection in case your transport is cancelled.

If you already have an EHIC card, then it will continue to be valid until its expiry date, except in Switzerland, Norway, Iceland or Liechtenstein, where it cannot be used past 31 December 2020.

Some people can apply for a new UK EHIC that they can continue to use from 1 January 2021 in the EU, Norway, Iceland, Liechtenstein and Switzerland. Details of which groups can apply for the new card can be found on the government website :https://www.gov.uk/european-health-insurance-card.

If you’re planning to travel outside the UK, it’s important to make sure you have the correct level of travel insurance including medical cover, and that you have the correct documents with you when you’re abroad. If you’d like to find out about the options available, please call us on 0800 00 1022* between 8.30am and 6pm Monday to Friday and 9am and 1pm on Saturday.

*** European Health Insurance Card

The Government’s advice for travel is to have at least six months left on your passport from the date you’re due to arrive in a European Union country. This applies to both adult and child passports issued by the UK, Gibraltar, Guernsey, the Isle of Man and Jersey.

You can find more information about passports, including 10-year passports renewed early, on the HM Passport Office guidance page online here: Passport rules for travel to Europe after Brexit - GOV.UK

Your policy provides you with cancellation cover for a specified number of reasons as outlined in your policy wording. Cover isn’t available if you don’t have a valid passport.

You should check with the DVLA if you’ve got any questions about your driving licence. You will not need an International Driver's Permit to drive in the EU (unless you still have a paper licence or a licence from the Isle of Man, Guernsey, Jersey or Gibraltar), but you will need to carry a green card to prove you have the right vehicle insurance.

You can find more information about driving in Europe online here: https://www.gov.uk/driving-abroad

No. Your Bupa travel insurance policy won’t change for cancellations. Please check the ‘what is covered’ section of your policy wording for more information. You may wish to check with the provider of the accommodation you have booked about cancellation rights and their terms and conditions before you book.

It’s important to make sure you have the correct level of travel insurance including medical cover that is right for your needs to protect you against significant medical costs when previously you may have used the EHIC.

^We may record or monitor our calls

Please be aware that information you send to this email address may not be secure unless you send us your email through Egress.*

* For more information and to sign up for a free Egress account, go to https://switch.egress.com. You will not be charged for sending secure emails to a Bupa email address using the Egress service

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