Landscape of an airport runway

How to claim

How do I make a claim?

First check your policy wording to make sure you meet the claims conditions. You’ll then need to complete and submit a claims form, along with all the necessary information or documents requested.

The claim form(s) you need to complete, and where you need to send it to, will depend upon when and how you took out your original policy with us. If you’re unsure what your policy type is or you’re unsure which claim form to request, please get in touch and we’ll help you.

Once you’ve received and completed the relevant claim form(s), return it along with the required documentation as soon as you can after returning from your trip.

Any policies starting with BTI can use the telephone number 0345 603 9892^ for any future claims requests.

Classic, Premier or Gold claim forms

If you’ve purchased a Classic, Premier or Gold annual multi-trip or single travel policy, download the relevant claim(s) form(s) below.


Claims forms

If you have any questions talk to our travel team 0800 001 022^ or submit an enquiry.


Here’s a selection of questions and answers that we’ve already helped our customers with Expand all

^Sales lines are open 9am to 5.30pm, Monday to Friday. Service lines are open 8.30am to 6pm, Monday to Friday, Saturday 9am to 1pm. We're closed on bank holidays. We may record or monitor our calls.

Please note we can only sell you a policy up to three months in advance of your trip.

Bupa Travel Insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Services Limited. Registered in England and Wales No. 3829851. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Bupa Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. Registered office: 1 Angel Court, London, EC2R 7HJ.

Travel health services and flu vaccinations are provided by MASTA Limited. Registered in England and Wales No. 01830630. Registered office: City Exchange, 11 Albion Street, Leeds, LS1 5ES.