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Your Bupa health portal

Welcome to the Bupa health portal

Here you’ll find all you need to know about your Bupa products and services.

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Member helpline
0345 606 6864^
Monday to Friday 8am to 8pm
Saturday 8am to 4pm

Health insurance

Cover for eligible conditions and treatments to help you get back to health as quickly as possible  

  • Out-patient cover for consultations, therapies and diagnostic services
  • In-patient cover for eligible treatment
  • Cancer cover – with no financial limits
  • Mental health cover

More information on the scheme benefits and limitations that apply to you can be found within your policy summary. Please call the Bupa helpline to confirm your cover before treatment.

Charges covered subject to the benefit limits of your policy with a Bupa recognised consultant, therapist or complementary practitioner, in a Bupa recognised facility. Any benefits in the guide that are either: shown on your registration certificate as 'not covered' or do not appear on your registration certificate are not available to you under the policy. Please refer to the policy guide for more information on what isn’t covered.

With Bupa cancer cover there are no time limits and all your eligible treatment costs are paid in full for as long as you have Bupa health cover. If you have health cover provided by your employer and your employer has selected an overall annual maximum benefit, eligible costs will be paid up to that limit. You must use a healthcare facility from your chosen Bupa network and a Bupa-recognised consultant who agrees to charge within our limits (a fee-assured consultant).

 

Health assessments

Our health assessments give you so much more than a check on your health, Bupa health assessments give you a chance to take control of your health.

They give you a picture of where your current health is and what future health risks you might be facing. They also provide you with the tools, guidance and support on how to make positive lifestyle changes to be healthier today and in the future.

All Bupa health assessments include:

  • A personalised set of tests and measures based on your individual requirements dependent upon the assessment you’ll get a physical examination and consultation with a Bupa doctor.
  • Test results available on the same day in most cases.
  • Lifestyle coaching on the day and following the assessment.
  • Access to an online portal with a personalised health report and action plan as well as useful health information, videos and online coaching programmes.

The assessments available to you are: Be.Reassured; Be.Ahead; Mature Health

Find out more about our range of health assessments

More information on the scheme benefits and limitations that apply to you can be found within your policy summary below. Please call the Bupa helpline to confirm your cover before booking your assessment.  

Your health is a very personal thing, which is why being able to see your doctor quickly can really help you feel at ease.

For some conditions, you may not need a GP referral to access treatment. If you're worried about an issue concerning muscles, bones and joints, mental health or cancer, you can call Bupa directly. Depending on your cover and the nature of your symptoms, you may be referred to a specialist there and then. For everything else there’s Digital GP.

Digital GP, provided by Babylon, provides consultations with GPs through a smartphone or tablet. Digital GP live video chat brings you and a doctor together promptly and conveniently avoiding time out of the office. Please note, there may be a cost associated for family members using this service if they are not covered by your Private Medical Insurance. Please refer to your employee policy summary for further details.

Customers who live in the Isle of Man do not have access to Digital GP provided by Babylon but can access GP24 provided by HealthHero

See a GP 24/7

Instant medical advice. Anytime.

Wherever you are in the UK, whatever you want to talk about, Digital GP will connect you to a GP within 24 hours, saving you time and worry.

Download the app from the App Store or Google Play


Why use Digital GP?


Unlimited video appointments, 24/7
Book an appointment in seconds and speak to a qualified GP 24/7††.

Check your symptoms in seconds
If you have a little niggle, or simply want to put your mind at ease, you can quickly get appropriate health information with Digital GP’s symptom checker

Medical advice wherever you are
Wherever you are in the UK, whatever you want to talk about, Digital GP will connect you to a GP usually within 24 hours, saving you time and worry.

Easy prescriptions
Pick up your prescriptions from your local pharmacy or benefit from free delivery in the UK.
(You’ll need to pay for your prescription).

Get a referral
If the GP decides you need to be referred for further treatment‡‡, you can do this through your Bupa private medical plan by calling the Bupa helpline: 0800 0113 356^.

††Dependent on internet connection. ^ We may record or monitor our calls

Whilst click and collect services or delivery is free, the cost of the prescription is paid for by the individual as this is a private prescription. Click and collect private prescriptions can usually be picked up within 60 minutes from your chosen pharmacy, depending on your pharmacy opening hours. You can collect over the weekend at selected pharmacies. Prescription delivery is available Monday to Saturday - same day delivery in Greater London and next day delivery in the rest of the UK if you select before 5pm.

‡‡Cover for further tests and treatments will depend on the terms of the employee's policy.

Supporting your wellbeing

Direct access

Health information

Anytime Healthline

Health tools and calculators

Bupa Employee Assistance

Making a claim

Consultant and Facilities Finder

^ We may record or monitor our calls.

Digital GP, Bupa Anytime HealthLine and Bupa Rewards are not regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Digital GP services are provided by Babylon Healthcare Services Limited. Registered in England and Wales No. 09229684. Registered office: 60 Sloane Avenue, London SW3 3DD.

Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.

Bupa health and wellbeing plans are provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ.

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