The Bupa cancer promise

If you have any questions about cancer, need support or just someone to talk to, call the Macmillan helpline on

0808 808 00 00 ^

Or visit macmillan.org.uk
Monday to Friday 9am to 8pm
^We may record or monitor our calls.

Oncology support

It’s important to us that you know you’re not on your own. So as part of our cancer cover we provide you with a dedicated, trained Oncology Support Team who you can turn to for as long as you have Bupa health insurance.

We appreciate that practical support and help to understand the different stages of the cancer journey may be all you want. Our Oncology Support Team will aim to help with your needs or questions about the next steps in your care. They’ll endeavour to make sure you have access to all the services, benefits and information that you may need.
doctor stood wearing a stethoscope

Meet the team

Our healthcare advisers

Each member of our team is dedicated to supporting cancer patients and receives regular training on oncology care and support from internal and external experts. They will ensure that you are receiving the care in the right place for you, and can put you in touch with our oncology nurses.

The Oncology Support Team will discuss with you whether it would be beneficial for you to have additional support from our specialist treatment options service. This service has been specifically designed to help and support you and your loved ones in facing any treatment decisions.
doctor talking to a patient

Meet the team

Our oncology nurses

Our specialist oncology nurses will work together with you to agree how they should contact you and what support you would like at each stage of your journey. As experienced nurses, they can provide you with clinical advice about your options, treatment and how to manage your symptoms.

Our team will not make any decisions for you but can make sure that you feel informed about all alternatives. With their support you’ll be able to discuss what is right for you with your consultant.

Next steps

^ We may record or monitor our calls. Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 12.30pm.

† Direct access telephone services are available as long as the symptoms are covered under the policy. Pre-existing and chronic conditions are normally excluded. Direct access services may not be available for some underwriting methods. Please call us to allow us to check your eligibility for the direct access service.

Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
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