Bupa Well+ Bronze help and support
About your GP subscription
Managing your subscription
Appointments and treatment
More help
How soon can I use my GP subscription?
When you buy a Bupa Well+ Bronze subscription, you’ll be able to use it straightaway.
As long as you’re in the UK, you can book a GP appointment directly through our website or the link in your confirmation email. We often have appointments available within 24 hours, and sometimes even within the same day.
Our 15-minute appointments are usually enough time to talk to a GP about a minor health concern. If there is more you’d like to speak about, you can call our bookings team who may be able to help.
Limits apply to services included in your GP Subscription. Scans and tests are not included. Please check your subscription for details. Access to GPs available from 6am to 10pm every weekday and 8am to 8pm on weekends.
If it’s an emergency and you need urgent care, we recommend ringing NHS 111.
How long will my subscription last?
Bupa Well+ Bronze subscriptions last for 12 months.
A monthly GP subscription will last for an initial 12 months, and then you’ll move to a rolling monthly fee after that. You’ll be able to cancel your GP Subscription at any time after those first 12 months.
For an annual GP Subscription, this will last for 12 calendar months and then run out. So, if you purchase a subscription on March 10th, it will expire on the same date the following year. If you’d like to renew your subscription, you will have to buy another one to last for the next year.
Can I cancel or reschedule my GP appointment?
If you can't make your appointment, you must let us know 24 hours in advance or you may be charged.
To cancel or reschedule your appointment, please call us on 0343 253 8530^. If you cancel less than 24 hours before your appointment time, we will charge £20.
If you have a remote appointment please make sure you answer the call. If you miss the call, the doctor will try to contact you again. If you don't answer, we won’t be able to carry out the appointment and we may have to reschedule your appointment at an extra cost.
What if I can’t pay my monthly fee?
If you don’t pay one of your monthly fees, we’ll let you know and suspend your GP subscription while the payment remains outstanding.
If we can’t get the payment after 5 working days, we’ll let you know that it was unsuccessful and that your GP subscription has been suspended. After this point, please call us on 0343 253 8530^ to arrange your payment.
Can I cancel my Bupa Well+ Bronze subscription?
Yes, you can cancel during the 14 day cooling off period at the start of your subscription and receive a full refund.
After 14 days you will not be eligible for a refund. If you have attended a GP appointment within the cooling off period you will be required to pay for the services that you have received during that period.
Can I upgrade to Bupa Well+ Silver?
No, not at the moment. If you’d like to upgrade your Bupa Well+ package, you’ll have to wait 12 months for your subscription to finish.
To upgrade to Bupa Well+ Silver, you’ll have to cancel your Bronze subscription with a months’ notice. Once that’s finished, you’ll be able to order a new Bupa Well+ Silver subscription.
Do I need to download anything to have a video call?
You won’t need to download anything before your GP call.
Before your appointment, we’ll send you instructions and a link to speak with your GP. You can add the details to your phone’s calendar and follow the link when it’s time for your appointment.
My remote GP didn’t call – what should I do?
There may be a few reasons for this, but we can help.
Please contact our bookings team on 0345 604 0612^ and we'll try to find out what went wrong. For example, we'll need to double-check that we have the correct phone number.
What happens if the GP prescribes medication for me?
Any prescription issued will be private. This means you will need to pay for your medication.
Medication costs vary by medicine and by the pharmacy who dispenses it, it’s not a flat fee like in the NHS.
If your GP provides you with a digital prescription you can arrange for free delivery via our pharmacy partner, or you can go to a participating pharmacy and give them your prescription code that the GP will email to you. If you are given a paper prescription you can take this into any pharmacy for them to dispense.
A Bupa GP cannot prescribe medication for controlled drugs including:
- semaglutide,
- benzodiazepines (such as diazepam)
- co-codamol
- sleeping tablets (such as zopiclone or zolpidem)
- paxlovid
They also cannot prescribe for drug- or alcohol-related problems.
What happens after my GP appointment?
Your GP may suggest a range of next steps after your appointment.
They could prescribe you medication to help your issue, recommend further tests or refer you to a specialist. There may be extra costs involved in these options, but your GP will explain this with you during your appointment.
I have a disability, how can you support me?
We welcome everyone. If you have any particular needs, please let us know when you book.
This is so that special arrangements and/or an extended appointment can be made for you, if necessary. If you have restricted mobility, we may need to give you additional information about parking or access to the building.
If you have other difficulties, for example with communication, we recommend bringing someone with you (such as a signer). We do not have specialist equipment such as hoists.
Speak to our team
Book online
Subscribe to a Bupa Well+ Bronze plan, or book your next appointment if you already have one.
Call us
If you need help with your Bupa Well+ Bronze subscription or would like to book your next appointment, please call us.
Bupa Well+ Bronze support
Call 0800 665 577
Mon to Fri 8am to 6pm, Sat 8am to 4pm.
Calls may be recorded or monitored.
^ Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 4pm. Calls may be recorded or monitored.
Our appointments take place Monday to Friday 8am to 8pm and Saturday 9am to 5pm (at selected sites). For remote appointments, 6am - 10pm weekdays, 8am - 10pm weekends and bank holidays.
Bupa Well+ and the My Bupa App are provided by Bupa Insurance Services Limited which is authorised and regulated by the Financial Conduct Authority (FCA). Registered in England at 1 Angel Court, London, EC2R 7HJ. Its company number is 3829851. The Bupa Well+ Bronze and Silver products and services are not regulated by the FCA.
Limits apply to services included in your Bupa Well+ subscription and services are subject to availability. Scans and tests are not included. Please check your subscription for details.
