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Health insurance

For fast access to treatment

We want to make sure you can get the help you need as quickly as possible. That’s why we can give you fast access to treatment with our health insurance.

If you’re worried it’s cancer, you can speak to us directly without seeing your GP first. Depending on your health insurance cover and the nature of your symptoms, we could even refer you to a consultant there and then. So you could soon be back to doing the things you love, with those you love.

Find out more about direct access to treatment with Bupa



or call us on

0808 256 9436^

What is health insurance?

Health insurance is designed to cover the costs of private healthcare, from diagnosis to treatment. You will pay a monthly subscription that covers all or some of the cost of treatment for conditions that develop after your policy has begun. You may take out private health insurance because it gives you quick access to medical treatment. The level of cover you get will depend on the policy you take out. We have two different levels of private health insurance cover: Treatment and Care, and Comprehensive.

About our medical cover

Our health insurance puts you in control with the choice of two products that you can adapt to suit your needs.


Our health insurance benefits

Most frequently asked questions

Here’s a selection of questions and answers that we’ve already helped our customers with. Expand all
  • Health insurance covers treatment for acute conditions that develop after your policy has started. An acute condition is a disease, illness or injury that is likely to respond quickly to treatment which aims to return you to the state of health you were in before suffering the condition, or which leads to your full recovery.

  • You can compare our different levels of cover by taking a look over our Comprehensive page and our Treatment and Care page.

    To help you decide which cover will be right for you, as a starting point, think about your lifestyle, budget and the areas of your life that concern you the most. Comprehensive covers medical costs from diagnosis and treatment to aftercare. If you choose Comprehensive and full cancer cover, it includes diagnosis, eligible treatment and aftercare.

    If you choose Comprehensive and full cancer cover, it includes diagnosis, eligible treatment and aftercare. Alternatively if you choose NHS Cancer Cover Plus, cover is only available if the radiotherapy, chemotherapy or surgical operation you need to treat your cancer is not available under the NHS.

    Treatment and care covers eligible treatment and following this, any consultations, diagnostic tests and scans that are needed after you have received your treatment.

    If you’d like to speak to us about health insurance call 0808 159 2103^ and we can talk you through some suitable options. You can get a quote online now for our Comprehensive cover. If you’re interested in Treatment and Care give us a call on 0808 159 2103^

    If you want to learn more about health insurance and how it works, take a look over our health insurance guide.

  • As a starting point, think about your lifestyle, budget and the areas of your health that concern you the most. Comprehensive covers medical costs from diagnosis to eligible treatment.

    If you choose Comprehensive and full cancer cover, it includes diagnosis and eligible treatment. Alternatively if you choose NHS Cancer Cover Plus, cover is only available if the radiotherapy, chemotherapy or surgical operation you need to treat your cancer is not available under the NHS.

    Treatment and care covers eligible treatment and following this, any consultations, diagnostic tests and scans that are needed after you have received your treatment.

    If you’d like to speak to us about health insurance call 0808 256 9436^ and we can talk you through some suitable options. Alternatively you can get a quote online now.

    You can get a quote online now for our Comprehensive cover. If you’re interested in Treatment and Care give us a call on 0808 159 2103^

    If you want to learn more about health insurance and how it works, take a look over our health insurance guide.

  • Bupa By You covers you for new conditions that occur once your cover has started - so you won't be able to use it for medical conditions that were apparent before you took out cover. There are also certain conditions that, whichever plan you choose, will not be covered, for example chronic long-standing conditions or cosmetic surgery. Details of the full list of exclusions can be found in the policy benefits and terms (PDF, 229KB) that will also be sent to you once you have taken your cover out.

  • You'll be covered from the moment you have agreed on the level of cover that's right for you and you've set up your monthly Direct Debit. Once your cover has started, you can cancel it within 21 days and as long as you haven't made any claims we'll refund all of your subscriptions for that month or year. You'll be sent all of the documentation that details what is and isn't covered and how you get in touch with us should you need to claim. You can also find this information in our policy benefits and terms (PDF, 229KB).

    Each year before your renewal we'll send your renewal details including your new subscription price.

  • For an additional cost you can add your partner and/or your children (including newborn or adopted children) as dependants at any time. Please call us so that we can update your policy on 0808 256 9436^.
  • We’ll write to you at least 28 days before your renewal date, and your annual cover will automatically be renewed unless you decide to end your cover. Each year at renewal you can change elements of your cover if your circumstances change.
  • If you’ve been part of a company health insurance scheme but you’re leaving it now, you can still have Bupa health insurance.

    Anything that was excluded on your company scheme would remain excluded on Bupa By You. When joining Bupa By You as a company leaver, you will be required to meet our of eligibility criteria.

    Find out more about leaving your company scheme, or call us today on 0800 606 570 ^ to talk through your health insurance options.

What's next?

^  We may record or monitor our calls. Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 12.30pm.

Direct access telephone services are available as long as the symptoms are covered under the policy. Direct access services may not be available for some underwriting methods, and you may need to provide evidence through a medical report that conditions are not pre-existing.

Bupa Anytime Helpline is not regulated by the Financial Conduct Authority.

Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.

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