Member support
Make the most of your Bupa health insurance
From making a claim or checking your account, to getting an appointment, all the help you need is right here.
How can I make a claim?
If you need treatment and would like to make a claim, you’ll usually need to have visited your GP and received a referral. In some cases, you can submit a claim without a GP referral.
If your cover includes Direct Access, you can speak to us about some symptoms as soon as you’re worried. You may even be able to get treatment without seeing a GP.
When claiming, you’ll need your Bupa membership number as well as details about your diagnosis and treatment.
Need treatment? You don’t always need a GP referral
If you’re experiencing any of these symptoms, and your cover includes Direct Access, call us directly. You may be able to get treatment without a GP referral.
If your issue is with something else, visit our ‘Get treatment’ page to see how to get help.
Get treatment
Getting an open referral
If you have a condition that requires a GP referral, we recommend you ask for an ‘Open Referral letter’. This will explain the care your GP would like you to have. But it will not be addressed to a specific consultant, hospital or healthcare professional.
The referral needs to include the type of speciality that you have been referred to.
We then aim to offer a choice of two or three specialists. If the first choice consultant is unavailable, we can offer you an alternative. With an open referral, you can do this without having to return to your GP for a second referral.
Get help and manage your cover on Bupa Touch – our online portal and app
Sign in using your browser or download the Bupa Touch app.
In Bupa Touch, you can find the right phone numbers for you. And you can skip the security questions by calling directly from the app.
Once you have Bupa Touch, you can manage your account, view your claims and much more.
Talk to a GP online, day or night
With our Bupa Blua Health digital GP service, you can talk to a doctor by video or phone within 24 hours, from wherever you are. And if you’re happy to pay for a private prescription, you can get medication delivered to your door.
If a digital GP service is included in your cover, you won’t be charged to use it, and speaking to a GP won’t affect your claims†.
Talk to a nurse anytime of the day or night
Whether it’s late at night or first thing in the morning, our Anytime HealthLine is there for you. Just call to be connected to a nurse for clear and simple advice. Our nurses can help with:
- rashes, lumps and bumps
- surgery and back pain
- vomiting, diarrhoea and abdominal pain
- fever, flu, cough and headaches
- advice about sick children
Waiting for treatment?
Helping you get ready
We have a range of health information to support patients who are preparing for treatment. This includes advice from Bupa experts, about a range of conditions.
Need more advice?
Check out our guides for tips, advice and information. You can also read about health topics, such as looking after yourself as a parent and taking care of your children’s health.
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Free, trusted health information from Bupa
See our library of conditions, treatments and healthy living advice.
Get a health insurance quote now
Our health insurance is designed to suit you. You can get a personalised quote by chatting to us and answering questions about your health and lifestyle.
Get a quote online
We’ll ask you some questions and you’ll get a personalised quote.
Call us
01134950976
We may record or monitor our calls. Lines are open Monday to Friday 8am to 8pm.
Contact us
Got a question? Complete this quick form and we’ll get back to you soon.
†Customers who live on the Isle of Man, or have a Bupa Standard, Bupa Premium or Bupa Your Choice policy, do not have access to Bupa Blua Health, but can access GP24 provided by HealthHero. Some corporate schemes don't include access to Bupa Blua Health or GP24, so please check your scheme documents or give us a call.
Bupa Blua Health is provided by Bupa Insurance Services Limited, registered in England and Wales with number 3829851. Digital GP services are powered by Babylon Healthcare Services Limited, registered in England and Wales with number 09229684, registered office: 1 Knightsbridge Green, London SW1X 7QA.
Bupa Anytime HealthLine and Bupa Blua Health are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.
Anytime HealthLine is provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.
