Make the most of your Bupa health insurance

From making a claim and checking your account to getting yourself an appointment, all the help you need is right here.

How can I make a claim?

If you need treatment and would like to make a claim, you’ll usually need to have visited your GP and received a referral. In some cases, you can submit a claim without a GP referral.

When claiming, you’ll need your Bupa membership number as well as details about your diagnosis and treatment.

Need treatment? You don’t always need a GP referral

If you’ve got Bupa health insurance and need help or treatment, check with Bupa before you visit a GP and we can help you get the care you need.

If your symptoms are not listed, you can visit our care hub to find out how to claim.

Get treatment

Getting a referral

If you have a condition that requires a GP referral, we recommend you ask for an ‘Open Referral letter’. This will detail the care your GP would like you to have, but will not be addressed to a specific consultant, hospital or healthcare professional.

The referral needs to include the type of speciality that you have been referred to.

We aim to offer a choice of two or three specialists. If the first choice consultant is unavailable, you’ll see an alternative specialist without having to return to your GP for a second referral.

Manage your cover with Bupa Touch

Bupa Touch lets you see your cover online. You can log in using your browser, or you can download the Bupa Touch app.

You can manage your account, view your claims and much more.

See a GP without going anywhere

With Digital GP provided by Babylon, you can easily get a GP appointment from your smartphone or tablet within 24 hours.

It comes as standard with our cover, just download the Babylon app and you can get professional advice at a time to suit you.

Nurses ready to answer your health questions

Whether it’s late at night or first thing in the morning, our Anytime HealthLine connects you to a trained nurse for clear and simple advice on a variety of concerns, such as:

  • rashes, lumps and bumps
  • surgery and back pain
  • vomiting, diarrhoea and abdominal pain
  • fever, flu, cough and headaches
  • advice about sick children

Waiting for treatment?
Helping you get ready

We have a range of services and health information to help support patients preparing for treatment and with their recovery. This includes advice from Bupa experts, across several clinical areas, providing helpful guidance and support whilst you wait for treatment.

If you need to contact us or make a claim, please use our customer enquiry form.

Get a health insurance quote with us now

Our health insurance is designed to suit you. You can get a personalised quote by chatting to us and answering questions about you and your health and lifestyle.

Digital GP services are provided by Babylon Healthcare Services Limited. Registered in England and Wales No. 09229684. Registered office: 1 Knightsbridge Green, London, SW1X 7QA. Customers who live in the Isle of Man do not have access to Digital GP provided by Babylon but can access GP24 provided by HealthHero.

Anytime HealthLine is provided by Bupa Occupational Health Limited. Registered in England and Wales No. 631336. Registered office: 1 Angel Court, London, EC2R 7HJ.

Bupa Anytime HealthLine and Digital GP are not regulated by the Financial Conduct Authority or the Prudential Regulation Authority.

Please be aware that information you send to this email address may not be secure unless you send us your email through Egress. For more information and to sign up for a free Egress account, go to You will not be charged for sending secure emails to a Bupa email address using the Egress service.

Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.