Here you’ll find information about health insurance products, and how to contact our member support services.

You can access your policy online, find out about how to claim, your member offers and access a tool to find our recognised consultants.

If you have a policy through your employer, please see our business support section.

  • Mental health support

  • Cancer support

  • Heart health support

  • Bupa Anytime HealthLine

  • Procedure specific cash benefits

  • Muscle, bone and joint specialist support services

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You can find independent information about the quality and cost of private treatment available from doctors and hospitals from the Private Healthcare Information Network: www.phin.org.uk

^ We may record or monitor our calls.

†Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health) before we can refer you to a consultant or therapist through the Direct Access service. For rolling moratorium underwritten members we will ask for evidence each time you claim for a condition not claimed for before. Always call us first to check your eligibility.

Bupa Anytime HealthLine is not regulated by the Financial Conduct Authority.

Bupa Health Insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.

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