Member help and support

With Bupa, you’ll have access to support from a named specialist nurse or trained counsellor offering emotional support. You can also talk to our specialist team about Bupa's Survivorship Programme , which can help you manage your health from diagnosis through to and during your recovery.

We have a range of accredited units that meet our strict criteria for the treatment of common forms of cancer such as breast, bowel and prostate.

If you’re worried you might have cancer, you can call us directly on 0345 609 0111^ and speak to someone about your symptoms. Our trained advisers will give you clear advice on what to do next. Depending on your cover and the nature of your symptoms, they could refer you for an appointment with a consultant there and then†.

Any treatment or care will be subject to the terms of your policy. Dependent on your underwriting terms, you may be required to see your GP for a medical report.

Please call us on 0345 609 0111^ to arrange an assessment.

^Lines are open Monday to Friday 9am to 5pm. We may record or monitor our calls.

At Bupa we know what a difference talking to someone who understands and can provide you with expert advice and step-by-step guidance can make. Our cardiac support team are here to ensure that you have the support and information you need, when you need it most.

The team includes:

We have a number of pathways and packages that will help you receive the best quality care, so please call the team on 0345 600 7264^. We are here for you Monday to Friday 8am to 8pm, Saturday 8am to 1pm. We may record or monitor our calls.

• Proactive healthcare that’s part of your health insurance benefits
• Help with what to ask a doctor or consultant
• Understanding a diagnosis
• Support with decisions about your health and understanding potential treatment options
• Lifestyle coaching
• Putting your health first with Bupa.

We know that healthy means different things to different people through different stages of their lives. We’re here to support you in making informed decisions about treatment that suits your individual needs.

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Bupa Anytime HealthLine offers around the clock, unlimited telephone consultations with our team of GPs and nurses.

• Accessible 24 hours a day, seven days a week, 365 days a year.
• With no time restrictions placed on calls, you can have a relaxed and full telephone consultation with a member of our team.
• Speak directly to a qualified nurse for guidance and reassurance.
• Your cover may also include a GP call back within the hour for further advice or a second opinion. The nurse will explain how this works.

• vomiting, diarrhoea, abdominal pain
• bone, muscle and joint injuries
• surgeries and back pain
• rashes, lumps and bumps
• fever, flu, cough and headache
• medication enquiries

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It is important to be treated in a setting that suits you, but if you opt to have treatment with the NHS then Bupa can still be of help. We can offer cash payments to members requiring certain specific eligible procedures in place of private treatment when it’s carried out free under the NHS.

• Cancer
• Cardiac
• Eye care

The payments are offered across a range of procedures in these areas, and can help assist members while they are unwell or in hospital. Once paid directly to you as the main member, the money is yours to use in any way you like.

We recommend that you discuss your options with your consultant. It is entirely your choice whether or not you choose to receive a procedure specific cash benefit or receive private treatment. There is no obligation for you to have future treatment within the NHS. You are free to revert back to private treatment if you wish to do so. The procedure specific cash benefits offered may be changed from time to time.

If you need treatment for a muscle, bone or joint condition, simply call us and we will arrange a telephone consultation with a senior physiotherapist. They will assess your symptoms and recommend the most suitable course of treatment for you. Our dedicated teams can provide self-management advice and tailored exercises, or refer you to an appropriate specialist for face-to-face diagnosis or eligible treatment.

Our teams will help to direct you to the care that's right for you, where you will have access to the appropriate therapies and can make use of our quality and fee assured networks. Any treatment or care after the assessment will be subject to terms of your policy. Dependant on your underwriting terms, you may be required to see your GP for a medical report, so please contact us to ask about your eligibility†.

Call us on 0345 60 90 111^

Lines are open 8am to 8pm Monday to Friday and 8am to 6pm on Saturday.

Find out more

Your new Digital GP in partnership with babylon.

Imagine if seeing a GP was as easy as checking your bank balance. Or buying a coffee. With our new Digital GP, it is. The app gives you 24/7 access to GPs with a simple tap of your phone. Just download the app and book a live video consultation at a time to suit you – wherever you are, whatever you want to talk about. The app will be available to you as soon as your policy renews in 2020.