Member help and support
Here you’ll find information about health insurance products, and how to contact our member support services.
You can access your policy online, find out about how to claim, your member offers and access a tool to find our recognised consultants.If you have a policy through your employer, please see our business support section.
Personal contact line
0808 256 9436 ^
We’re open Monday to Friday 8am to 8pm and Saturday 9am to 12.30pm.
Existing member contact line
0345 609 0111^
We're open 8am -8pm Monday to Friday, 8am-4pm Saturdays.
Mental health support
Cancer support
Heart health support
Bupa Anytime HealthLine
Procedure specific cash benefits
Muscle, bone and joint specialist support services
If you're experiencing stress, anxiety or have any concerns about your mental health, sharing a problem in confidence can help you put things into perspective and improve how you're feeling.
Call your usual Member Services helpline^. Our Mental Health Support Team will schedule an appointment at your convenience with one of our therapists who'll listen and guide you to the most appropriate support from the range of options available to you.†
^ Lines are open Monday to Friday 8am to 8pm, Saturday 8am to 4pm. We may record or monitor our calls.
With Bupa, you’ll have access to support from a named specialist nurse or trained counsellor offering emotional support. You can also talk to our specialist team about Bupa's Survivorship Programme , which can help you manage your health from diagnosis through to and during your recovery.
We have a range of accredited units that meet our strict criteria for the treatment of common forms of cancer such as breast, bowel and prostate.
If you’re worried you might have cancer, you can call us directly on 0345 609 0111^ and speak to someone about your symptoms. Our trained advisers will give you clear advice on what to do next. Depending on your cover and the nature of your symptoms, they could refer you for an appointment with a consultant there and then†.
Any treatment or care will be subject to the terms of your policy. Dependent on your underwriting terms, you may be required to see your GP for a medical report.
Please call us on 0345 609 0111^ to arrange an assessment.
^Lines are open Monday to Friday 9am to 5pm. We may record or monitor our calls.
At Bupa we know what a difference talking to someone who understands and can provide you with expert advice and step-by-step guidance can make. Our cardiac support team are here to ensure that you have the support and information you need, when you need it most.
The team includes:
Healthcare advisers - to help ensure you receive the best quality care in the right place for you.Care co-ordinators – your single point of contact who deals with your claim and support needs.
Cardiac nurses – providing clinical advice about diagnosis, investigations and treatment.
We have a number of pathways and packages that will help you receive the best quality care, so please call the team on 0345 600 7264^. We are here for you Monday to Friday 8am to 8pm, Saturday 8am to 1pm. We may record or monitor our calls.
Bupa treatment options- Proactive healthcare that’s part of your health insurance benefits
- Help with what to ask a doctor or consultant
- Understanding a diagnosis
- Support with decisions about your health and understanding potential treatment options
- Lifestyle coaching
- Putting your health first with Bupa.
We know that healthy means different things to different people through different stages of their lives. We’re here to support you in making informed decisions about treatment that suits your individual needs.
Bupa Anytime HealthLine offers around the clock, unlimited telephone consultations with our team of GPs and nurses.
- Accessible 24 hours a day, seven days a week, 365 days a year.
- With no time restrictions placed on calls, you can have a relaxed and full telephone consultation with a member of our team.
- Speak directly to a qualified nurse for guidance and reassurance.
- Your cover may also include a GP call back within the hour for further advice or a second opinion. The nurse will explain how this works.
Here are just some topics that you can call Bupa Anytime HealthLine about:
- vomiting, diarrhoea, abdominal pain
- bone, muscle and joint injuries
- surgeries and back pain
- rashes, lumps and bumps
- fever, flu, cough and headache
- medication enquiries
It is important to be treated in a setting that suits you, but if you opt to have treatment with the NHS then Bupa can still be of help. We can offer cash payments to members requiring certain specific eligible procedures in place of private treatment when it’s carried out free under the NHS.
Those areas we can offer this benefit under are:- Cancer
- Cardiac
- Eye care
Musculoskeletal conditions
The payments are offered across a range of procedures in these areas, and can help assist members while they are unwell or in hospital. Once paid directly to you as the main member, the money is yours to use in any way you like.
We recommend that you discuss your options with your consultant. It is entirely your choice whether or not you choose to receive a procedure specific cash benefit or receive private treatment. There is no obligation for you to have future treatment within the NHS. You are free to revert back to private treatment if you wish to do so. The procedure specific cash benefits offered may be changed from time to time.
If you need treatment for a muscle, bone or joint condition, simply call us and we will arrange a telephone consultation with a senior physiotherapist. They will assess your symptoms and recommend the most suitable course of treatment for you. Our dedicated teams can provide self-management advice and tailored exercises, or refer you to an appropriate specialist for face-to-face diagnosis or eligible treatment.
Our teams will help to direct you to the care that's right for you, where you will have access to the appropriate therapies and can make use of our quality and fee assured networks. Any treatment or care after the assessment will be subject to terms of your policy. Dependant on your underwriting terms, you may be required to see your GP for a medical report, so please contact us to ask about your eligibility†.
Call us on 0345 60 90 111^
Lines are open 8am to 8pm Monday to Friday and 8am to 6pm on Saturday.
Our health insurance explained
Understand how our health insurance works and what you could be covered for.
To speak to a sales advisor please call
0808 256 9436 ^
^Lines are open Monday to Friday 8am to 8pm and Saturday 9am to 12.30pm. We may record or monitor our calls.
Already a member? Speak to one of our advisors today
0345 609 0111^
^Lines are open Monday to Friday 8am to 8pm, Saturday 9am to 1pm. We may record or monitor our calls.
Business contact line
0345 604 0623^
^We may record or monitor our calls.
You can find independent information about the quality and cost of private treatment available from doctors and hospitals from the Private Healthcare Information Network: www.phin.org.uk
^ We may record or monitor our calls.
†Direct Access telephone services are available as long as the symptoms are covered under the policy. If your cover excludes conditions you had before your policy started, we’ll ask you to provide evidence from your GP that your symptoms are not pre-existing for a period of up to two years from policy start date (or five years in the case of mental health) before we can refer you to a consultant or therapist through the Direct Access service. For rolling moratorium underwritten members we will ask for evidence each time you claim for a condition not claimed for before. Always call us first to check your eligibility.
Bupa Anytime HealthLine is not regulated by the Financial Conduct Authority.
Bupa Health Insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London, EC2R 7HJ.
