Account settings

Find out how to update your details, view appointment history and reset your password.

How can I change my personal details?

Unfortunately, you can't update your details using the Bupa Blua Health app. To change the details of your digital account i.e password, email, or phone number, please sign in to Bupa Touch.

How do I add my GP practice details?

To add your GP practice details, please go to the Me icon, click on Clinical Records, then GP details. Here you can search by postcode/location for your registered surgery.

How do I access my Bupa Blua Health appointment history?

To access your previous appointments:

  • Select Appointments.
  • Choose Summary to view your consultation notes.

How do I log out of my account?

To log out of your Bupa Blua Health account, click the Me icon on the Home screen, scroll down to the bottom of the screen, and tap Logout.

How do I delete my account?

You can delete your Bupa digital account credentials at any time, however you'll lose access to any linked digital services, including Bupa Blua Health, Be. Me, Bupa Connect, Bupa Touch and the consumer intermediary portal.

Your policies won't be affected – we won't delete records like your policy information or health assessments reports.

What this means for you:

  • This will delete your appointment and Symptom Checker history, including summary notes, referrals and fit notes.
  • You'll no longer be able to access Bupa Touch (web or app) to view digital cover documents and health assessments, as well as request treatment or make dental claims online.
  • You'll need to create a new account to use Bupa Blua Health or any other Bupa digital services again.

If you would like to make an account deletion request, please click here.

Once requested we will aim to close your account within 3 weeks – you can still sign in until then. For more information about your rights in relation to your personal information, please refer to our Privacy Notice Privacy Notice.

How do I reset my password?

You can reset your password from your account login screen:

Tap 'Forgot password?'

Enter your registered email address

We will send you an email with the reset password instructions

If you haven't received the email after a few minutes, please check your spam or junk folder as it may be in there.

Bupa Blua Health digital GP services are provided by Bupa Insurance Services Limited, registered in England and Wales with number 3829851. Digital GP services are provided by Babylon Healthcare Services Limited, registered in England and Wales with number 09229684, registered office: 1 Knightsbridge Green, London SW1X 7QA.

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