Local care homes for everyone, no matter how unique their needs are.
Watch our TV advert to find out more
Heol Don, Whitchurch, Cardiff CF14 2AU Personalised, tailored care in a welcoming environment
Heol Don is based in Cardiff and offers its residents suffering from early onset dementia a comfortable and secure setting. We also offer residential and nursing care with short stay options for those in need of it.
 |
Modern cinema room |
|---|
 |
Childs play area for family |
|---|
 |
Onsite library |
|---|
 |
Relaxing music and pet therapy |
|---|
 |
Large wide gardens |
|---|
 |
Gentle exercises for all |
|---|
Who is this home suitable for?
Residential care residential-care
Nursing care nursing-care
Respite and short stays respite-and-short-stays
Day care day-care
Early stage dementia early-stage-dementia
Advanced dementia advanced-dementia
Recovery post-op or after illness recovery-post-op-or-after-illness
Parkinson’s parkinson
Huntington’s huntington
Physical or learning disabilities physical-or-learning-disabilities
Palliative care palliative-care
What’s included for the price?
All residents appreciate the key things like delicious meals and laundry services. A few options are at an extra cost..
|
For an extra cost…
|
|---|
If you would like to find out more about Heol Don Care Home, speak to a member of our Customer Care Team, who are on hand to answer any questions you may have.
Call us on 0345 600 4622 ^
Kerrie, Leeds Customer Care Team, who are we?
How we’re keeping our residents safe from coronavirus (COVID-19)
As ever, the care and safety of our residents and our people continues to be our highest priority during these unprecedented times. That’s why we’re doing everything we can to look after our residents and their loved ones.
We’re following strict infection control measures in all our homes
Be assured we’re taking extra measures to prevent the spread of infection in each of our homes, including frequent deep cleaning and rolling out testing for our staff and residents.
We have all the necessary Personal Protective Equipment (PPE)
All our homes have been supplied with the necessary supplies of PPE, and our in-house procurement team is ready to source further supplies if needed.
We’re keeping residents and their loved ones connected
We’re doing everything we can to keep our residents connected to their loved ones and the wider community, from video calls to letters and our new Bupa Buddy service.
For the latest updates, support and guidance on coronavirus (COVID-19) please visit our information hub.
A homely setting for care and rehabilitation
Our residents can expect a warm and social atmosphere that is filled with opportunities to spend time with family and friends or take time out to enjoy some peace and tranquillity.
.jpg)
“Our residents are the centre of our world and the forefront of our minds”
Kate Stephens - General Manager at Heol Don
Great places to socialise, enjoy an activity or have quiet time
With over 5 different lounges, residents will find plenty of areas to play games, share drinks or read books. There are also ample quiet spaces to be make use of as well as taking time out in our gardens.
Watch classic films or brand-new blockbusters
We have a wide selection of movies for our residents to choose from and we’ll happily expand our collection.
Spend quality time with grandchildren and relatives
Our child’s play area allows residents to spend time with grandchildren and relatives.
Spend some time indulging and getting pampered
Our salon has a big range of beautician options for you to enjoy.
There’s no typical day at Heol Don, but we arrange plenty to do, both here at the home as well as out and about.
Relax and interact with music and pet therapy
We have a variety of therapies for our residents with a focus on music and animals that have a soothing effect.
Keep fit and active with regular exercise
We promote a healthy and active lifestyle that encourage our residents to participate in gentle exercises.
Attend regular outings to interesting local sights
With many interesting local sites, we often take residents out to visit these places.
We are regulated by the Care and Social Services Inspectorate Wales (CSSIW)
“Residents receive the right care, their specific needs and preferences are understood and addressed by compassionate and competent staff. Care documentation has significantly improved, it is regularly reviewed and more person centred and therefore enables enhanced care outcomes. There is also a noticeable on-going determination to provide continuity and consistency in order to minimise staff turnover, use of agency staff, medication errors and other issues.”
“My mother has been a resident in the nursing unit for two and a half years and has been looked after by a lovely, caring team of staff. Management and staff are vigilant to her needs. Heol Don is a lovely well-run care home; we could not wish for Mum to be in a better place.”
Daughter of resident, 24 April 2020, carehome.co.uk
“My room was comfortable quiet and equipped with everything I needed. The meals were good and provided plenty of fruit and vegetables.”
Respite resident, 18 Februaury 2020, carehome.co.uk
“Since my Dad has been a resident, he has been well looked after, and some staff have gone above and beyond the call of duty. A lot of pressure has been taken off my shoulders.”
Daughter of resident, 16 January 2020, carehome.co.uk
Help when you need it
Choosing a care home can be stressful, especially if you've never done it before. Where do you start? Well, right here. Our helpful, understanding care advisers offer free advice on anything from funding to finding just the right home.
Call a customer care adviser on 0345 600 4622^
Ask us to assess your situation and talk to you about paying for care, and how funding works.
Find care homes that might be right for you, and book one or more visits.
^ Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sundays and bank holidays. Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. We may record or monitor our calls.
Terms and conditions:
- This offer is available at Heol Don Care Home only. The offer can only be used for the booking of permanent and shorter stays, which are intended to last longer than 42 days.
- This offer is available to individuals who quote the promotional code ‘2 Weeks FREE’, book their stay before 16th November 2020 and start their stay before 16th November 2020. The free weeks offer applies once only, per stay where that stay is started before 16th November 2020. Both new and former self-funded residents are eligible to participate in this offer but residents who are already living at the care home on 5th August 2020 are not eligible
- Fees for individuals will vary according to their care needs. At the end of the sixth week, the standard weekly fee will apply. This promotion is for self-funded residents only. Bupa reserves the right to change the individual’s fee as appropriate, for example if care needs change.
- Residents rooms will be allocated on a first come first serve basis at the Home Manager’s discretion. Some rooms may be excluded from the promotion.
- Bookings are subject to availability and dependent upon a care needs assessment. Bupa reserves the right to hold, void, cancel, suspend, or amend the promotion where it becomes necessary to do so or withdraw this offer at any time.
- This offer is non-exchangeable, non-transferable and no cash alternative is offered. This offer may not be used in conjunction with any other offers.
- Bupa Care Homes’ Terms and Conditions of Residence apply, which you will be asked to sign upon commencement of your stay and acceptance of this offer will become part of those terms
Arranging care can be stressful, we’re here to help
If you’re struggling to find the information you need or you’re unsure on what the next steps are, we can help. Based in Leeds, our small team provides free advice and support, six days a week.
Danny
Customer Care Team Manager
Kerrie
Customer Care Team
Emily
Customer Care Team
Ashley
Customer Care Team
Jacqui
Customer Care Team
Keith
Customer Care Team
Call the Customer Care Team for free advice and support, 6 days a week.
0345 600 4622^
^ Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sundays and bank holidays. Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. We may record or monitor our calls.
