Information about care homes and Villages
How we’re keeping our residents safe from coronavirus (COVID-19)
As ever, the care and safety of our residents and our people continues to be our highest priority during these unprecedented times. That’s why we’re doing everything we can to look after our residents and their loved ones.
Having someone to chat to can help fend off boredom and loneliness amongst any elderly relatives who’re shielding or self-isolating. That’s why we’ve created our Bupa Buddy service.
The safety of our residents and people continues to be our priority. We have clear standard operating procedures and are maintaining strict infection control and social distancing measures in line with Public Health guidance to keeping residents safe. If a resident displays symptoms or is confirmed as having the virus, they are cared for in their rooms, away from other residents, by our staff using the appropriate personal protective equipment (PPE).
All our staff practice good hand washing procedures and have the necessary personal protective equipment in line with guidance from Public Health. We are also following strict infection control measures in all our homes and villages and have put protocols in place to ensure no movement of colleagues between sites.
The government’s regular testing programme also gives us greater assurance of the COVID-status in our homes. Should a staff member test positive, they will immediately isolate away from the home.
In addition, we ask our staff not to travel to and from our care homes in their work uniform, with all homes having dedicated areas for staff changing.
Where possible, staff are assigned to specific units/floors to minimise their movement and spread of infection in a home or village. All our staff practice good hand washing procedures and are trained to use the necessary personal protective equipment in line with guidance from Public Health. We are also following strict infection control measures in all our homes.
Please be assured that as part of our resource planning, we have ensured there are enough staff to take good care of our residents.
It is really important that everyone at Bupa feels supported. Our Anytime Healthline provides around-the-clock support for physical health concerns, for use by colleagues and their families, while our Healthy Minds helpline provides free and confidential access to trained mental health nurses, 24/7. The team can also offer information and support on financial and legal matters.
We offer Emotional Wellbeing Online – an interactive digital tool to support colleagues with emotional wellbeing and life balance. We also have a range of financial resources in place to help our staff, including an emergency fund.
What we’ve been up to
Over the last couple of months our amazing residents and staff have done everything they can to maintain normality and keep spirits high. Here are just some of the latest activities and events that have been happening in our homes.
The situation with coronavirus (COVID-19) is continuously changing. To ensure you have the latest information, advice and guidance explore these external links and resources.
World Health Organization
Read the latest updates from the World Health Organization (WHO)
Find out more about the UK Government response from Department of Health and Social Care and Public Health England
Read NHS information about how coronavirus is spread and how to avoid catching or spreading germs.
^Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sundays and bank holidays. Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. We may record or monitor our calls.