Care homes and villages
during coronavirus (COVID-19)
The safety of your loved one is our top priority. Here, you can get the most recent updates
on testing, vaccines and visiting our care homes.
Testing and safety in our care homes
For reassurance, we continue to be fully enrolled in the Government’s regular testing programme for residents, staff and visitors. This currently involves multiple tests per week, to give us a clear picture of the COVID-status in our homes and allows us to take swift action if there are any changes. We also continue to apply strict policies across our care homes and villages including increased cleaning, infection control and the appropriate use of PPE.
How we’re keeping our residents safe from COVID-19
Shielding or self-isolating can be a very lonely and boring experience. So we created Bupa Buddy, a new service to make sure every elderly person has someone to chat to − about anything at all.
This service is open to all elderly people, not just our care home residents. They don’t even have to be a Bupa customer.
All our staff practice good hand washing procedures and have the necessary personal protective equipment in line with guidance from Public Health. We are also following strict infection control measures in all our homes and villages and have put protocols in place to ensure no movement of colleagues between sites.
The government’s regular testing programme also gives us greater assurance of the COVID-status in our homes. Should a staff member test positive, they will immediately isolate away from the home.
In addition, we ask our staff not to travel to and from our care homes in their work uniform, with all homes having dedicated areas for staff changing.
Where possible, staff are assigned to specific units/floors to minimise their movement and spread of infection in a home or village. All our staff practice good hand washing procedures and are trained to use the necessary personal protective equipment in line with guidance from Public Health. We are also following strict infection control measures in all our homes.
Please be assured that as part of our resource planning, we have ensured there are enough staff to take good care of our residents.
It is really important that everyone at Bupa feels supported. Our Anytime Healthline provides around-the-clock support for physical health concerns, for use by colleagues and their families, while our Healthy Minds helpline provides free and confidential access to trained mental health nurses, 24/7. The team can also offer information and support on financial and legal matters.
We offer Emotional Wellbeing Online – an interactive digital tool to support colleagues with emotional wellbeing and life balance. We also have a range of financial resources in place to help our staff, including an emergency fund.
Expert advice and tips from our
COVID-19 articles and videos
Our videos and articles take an in-depth look at the coronavirus, offering straightforward insights and advice from our own medical experts.
There are also lots of helpful tips for maintaining physical and mental health during the pandemic.
What we’ve been up to:
highlights from our care homes
Over the last few months, it’s been a real team effort between our residents and staff to keep spirits high and make everything feel as normal as possible.
Here are just some of the activities and events that have been happening in our homes recently. To get ongoing updates, please also follow the relevant care home on Facebook.
^Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sundays and bank holidays. Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. We may record or monitor our calls.