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The care and safety of our residents, relatives and our people continues to be our priority. In line with other providers, we have taken the decision to stop visits across our care homes and Villages.

We have clear standard operating procedures for keeping residents safe, which is in line with PHE guidelines on how best to keep residents safe. If anyone has, or is suspected of having coronavirus, they will be cared for in isolation. Homes have been provided with the appropriate personal protection equipment (masks, gowns, etc.) to use when caring for all suspected and confirmed cases.

If you do not present any of the risk factors to do with coronavirus, and the home or village is able to meet your needs, we may be able to assist you in finding a Bupa home or village (dependent on availability).

If you’re thinking about care, it can be difficult to know where to start. Our customer care team can guide you every step of the way, whether you have questions about care or need advice on funding. Please call us on 0345 600 4622. ^

For more information on choosing a care home, please visit - https://www.bupa.co.uk/care-services/choosing-a-care-home


^ Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sundays and bank holidays. Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. We may record or monitor our calls.

Our teams will take all the necessary measures in line with Public Health England’s stringent guidelines, to ensure the continued care and safety of our residents. Should a resident contract the virus, they will be cared for and looked after in isolation to minimise the chance of spreading infection.

Providing they are discharged by the hospital, they do not fall into a risk category, and the home is able to take admissions, they will be able to return to the home/village.

No, unless the resident’s specific care needs mean they need to be cared for in bed, they are free to use the home facilities.

We are taking extra measures to prevent the spread of infection in the home and will continue to monitor the health of all our residents. If anyone does show symptoms of coronavirus, or any other conditions – such as a chest infection – they will be cared for in their rooms, by staff who have the necessary equipment to do this safely.

We have business continuity plans in place to enable us to maintain a safe service for our residents.

We are working with other health care professionals to ensure residents receive the medical assistance they need. Many hospitals are now postponing routine hospital appointments or rearranging them to calls or Skype to limit the number of visitors into hospitals.

Our staff and activity coordinators have programmes of activities that the residents can participate in. We are limiting the group size and offering more one-on-one activities with residents such as walks outside and gardening activities.

Our teams will be encouraging and supporting residents and families to keep in touch using technology.

Letter writing stations are also being explored so residents can write or be assisted to write letters for family members.


NHS Online Coronavirus Advice


Get the latest health advice from the NHS on what to do if you think you may have symptoms of, or have been exposed to, coronavirus (COVID-19).

^Lines are open 8am to 6.30pm Monday to Friday, 9am to 12.30pm Saturday. Closed Sundays and bank holidays. Calls are charged at no more than local rate and count towards any inclusive minutes from mobiles. We may record or monitor our calls.

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