Penny qualified as a Registered Mental Health Nurse in 2005 and has worked as a clinician in a variety of private and NHS settings including forensic, medium and low security settings, rehabilitation and psychiatric liaison services. Working in these high-risk environments developed her knowledge, experience and interest in risk management.
Whilst working within the forensic and psychiatric liaison services, Penny was instrumental in supporting her teams to achieve the quality standards necessary for Royal College of Psychiatry Accreditation Standards. This laid the foundation for her passion for quality management.
Penny worked within the NHS as an Associate Director of Risk and Safety and was responsible for all aspects of governance, quality, risk and safety for a mental health trust.
Penny joined Bupa two years ago and has been focused on ensuring that the Clinics service has a robust, resilient, effective and collaborative governance structure.
Penny is passionate about quality improvement, teaching and empowering others. She has recently completed a Masters in Healthcare Leadership and has been accepted on the Florence Nightingale Scholarship Programme for 2020. Penny enjoys reading and going to the theatre in her spare time.