Get help with moles and skin lesions
Remote skin assessment service
Noticing changes to a mole or skin lesion can be concerning. And we know early detection can save lives.
If you're over 18, our remote skin assessment service offers a skin cancer and mole check from the comfort of your own home, usually without the need for a GP referral.
Our trained advisers can discuss your symptoms over the phone and see if the service is right for you.
This service is subject to policy limitations and counts towards your benefit limits.
At Bupa, we understand that finding a mole or skin lesion that doesn't look right can be worrying and you'll want to get it checked as quickly as possible.
Skin Cancer With over 16,000 new cases every year, melanoma skin cancer is the fifth most common cancer in the UK, and we know that early diagnosis saves lives.
That's why we've developed our remote skin assessment service for fast detection of skin cancer from the comfort of your own home, without the need for a GP referral.
Remote Skin Assessment This service is available nationwide and you'll get your results back within three working days from the time you register.
That's on average three times faster than seeing a dermatologist in person.
Here's how it works.
How it works If you're worried about a mole or skin lesion, you can call our cancer direct access team where you'll be offered the remote skin assessment service.
You'll be sent a link by text or email to register for the service where you'll also be asked to answer a few questions about your medical history to help the dermatologist with their assessment.
After registering you'll receive your kit in as little as one working day.
Whats in the kit This kit will include a dermatoscopic lens and a smartphone so you can take high resolution photos of up to three moles or skin lesions.
A dermatoscopic lens is a magnifying lens, which she is high quality images that help the dermatologist to make an accurate assessment of your moles or skin lesions.
This clips onto the back of the smartphone in your kit.
Results Once you've uploaded your images to the secure app on the phone, a dermatologist will review them alongside your medical history.
If your result is nothing to worry about, you will be sent a link to their report within 24 hours.
If further investigation is needed, you'll receive a call to discuss your next steps.
Bupa will also be made aware that you need an onward referral so we can help you with this.
This service is now available for all Bupa customers.
If you have a mole or skin lesion that doesn't look right.
Call our cancer direct access line today on 0800 012 1305.
How does our remote skin assessment work?
1. Contact us
If you find a mole or skin lesion you're concerned about, call our Direct Access‡ team on 0345 609 0111.
Our trained advisers will assess your symptoms right away. The service isn't recommended for all moles and lesions, so the adviser will let you know if it's suitable for you.
Phone lines are open Monday to Friday 8am to 8pm, Saturday 8am-6pm. We may record or monitor our calls.
2. Register and use your kit
If our remote skin assessment is suitable, we'll send you a registration link, and you'll need to answer a few questions about your medical history. This helps the dermatologists with their assessments.
You'll receive your assessment kit within one working day of registering, guaranteed if you register before 2pm.
In the kit, you'll find a smart phone and a dermatoscopic lens. You can use these to take high resolution photos of up to three moles or skin lesions for the dermatologist to review.
Upload your images to the secure app on the phone, and a dermatologist will review them alongside your medical history.
3. Receive your results
Your results will be available within two working days. If your results are nothing to worry about, you'll receive the dermatologists report by email.
If further investigation is needed, you'll receive a call to discuss the results and next steps.
We'll be made aware that you need an onward referral and we will call you to help with this.
Skin cancer support
Find information on common symptoms and treatment, and how to check your moles for signs of cancer.
Request treatment in My Bupa
Choose ‘Pre-authorisations’ from the home screen and start a new request for treatment.
Download the My Bupa app or manage your cover online. Search for ‘My Bupa’ in the App Store or Google Play, or scan the QR code with your phone camera to download.
Can't find the treatment support you need?
Call us
03456 090 111
Phone lines are open Monday to Friday 8am to 8pm, Saturday 8am-6pm. We may record or monitor our calls.
‡Any onward referrals for consultations, tests or treatment are subject to the benefits and exclusions of your cover. Please check your guide and certificate for further details or contact us to check your eligibility.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.
