Get help with moles and skin lesions
Remote skin assessment service
Noticing changes to a mole or skin lesion can be concerning. And we know early detection can save lives.
If you're over 18, our remote skin assessment service offers a skin cancer and mole check from the comfort of your own home, usually without the need for a GP referral.
Our trained advisers can discuss your symptoms over the phone and see if the service is right for you.
This service is subject to policy limitations and counts towards your benefit limits.
How does our remote skin assessment work?
1. Contact us
If you find a mole or skin lesion you're concerned about, call our Direct Access‡ team on 0345 609 0111.
Our trained advisers will assess your symptoms right away. The service isn't recommended for all moles and lesions, so the adviser will let you know if it's suitable for you.
Phone lines are open Monday to Friday 8am to 8pm, Saturday 8am-6pm. We may record or monitor phone calls.
2. Register and use your kit
If our remote skin assessment is suitable, we'll send you a registration link, and you'll need to answer a few questions about your medical history. This helps the dermatologists with their assessments.
You'll receive your assessment kit within one working day of registering, guaranteed if you register before 2pm.
In the kit, you'll find a smart phone and a dermatoscopic lens. You can use these to take high resolution photos of up to three moles or skin lesions for the dermatologist to review.
Upload your images to the secure app on the phone, and a dermatologist will review them alongside your medical history.
3. Receive your results
Your results will be available within two working days. If your results are nothing to worry about, (which is the case with over 50% of users) you'll receive the dermatologists report by email.
If further investigation is needed, you'll receive a call to discuss the results and next steps.
We'll be made aware that you need an onward referral and we will call you to help with this.
Skin cancer support
Find information on common symptoms and treatment, and how to check your moles for signs of cancer.
Request treatment in My Bupa
Choose ‘Pre-authorisations’ from the home screen and start a new request for treatment.
Download the My Bupa app or manage your cover online. Search for ‘My Bupa’ in the App Store or Google Play, or scan the QR code with your phone camera to download.
Can't find the treatment support you need?
Call us
03456 090 111
Phone lines are open Monday to Friday 8.30am to 6pm. We may record or monitor our phone calls.
‡Any onward referrals for consultations, tests or treatment are subject to the benefits and exclusions of your cover. For example, if your cover excludes conditions you had before your cover started, we may ask for further information from your GP. Please check your guide and certificate for further details or contact us to check your eligibility.
The My Bupa App is provided by Bupa Insurance Services Limited which is authorized and regulated by the Financial Conduct Authority (FCA). Registered in England and Wales at 1, Angel court, London, EC2R 7HJ. Its company number is 3829851. VAT Registration Number: 239731641.
Bupa health insurance is provided by Bupa Insurance Limited. Registered in England and Wales with registration number 3956433. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Arranged and administered by Bupa Insurance Services Limited, which is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales with registration number 3829851. Registered office: 1 Angel Court, London EC2R 7HJ.
